Join Gift Hatke – Where Every Gift Creates a Memory
At Gift Hatke, we don't just sell products—we help people celebrate birthdays, anniversaries, weddings, babies, festivals, and life's biggest milestones through meaningful personalized gifts.
We're looking for a passionate Sales & Customer Success Executive who enjoys talking to people, understanding their needs, and helping them choose gifts they'll never forget.
If you love sales, customer interaction, and earning performance-based incentives, we'd love to have you on our team.
Position Details
Position
Sales & Customer Success Executive
Department
Sales & Customer Support
Employment Type
Full-Time
Location
On-site
Working Days
Monday – Saturday
Working Hours
10:00 AM – 7:00 PM
Compensation & BenefitsFixed Salary
As per company standards (based on experience and interview performance)
Additional Benefits
✔ Attendance Bonus
✔ Phone Allowance
✔ Wi-Fi / Internet Allowance
✔ Performance Incentives
✔ Monthly Sales Bonus
✔ Festival Bonus (Company Policy)
✔ Employee Purchase Discount
✔ Career Growth Opportunities
About The Role
Your primary responsibility is to convert customer inquiries into successful orders.
Every customer contacting Gift Hatke is looking for a meaningful gift.
Your responsibility is to understand their occasion, recommend the best personalized product, answer their questions, and guide them through the purchase process until the order is confirmed.
You are not simply answering calls—you are helping customers create memorable gifts.
Primary ResponsibilitiesLead Management
Contact all new leads promptly.
Handle inquiries received from:
- Facebook Ads
- Instagram
- WhatsApp
- Website
- Google
- Walk-in Customers
- Referrals
Sales
Understand customer requirements.
Recommend suitable personalized gifts.
Explain product features.
Explain customization options.
Provide pricing.
Handle objections.
Close the sale.
Upsell premium options whenever appropriate.
WhatsApp Communication
Manage WhatsApp conversations professionally.
Collect:
- Photos
- Names
- Dates
- Quotes
- Design requirements
Send previews when required.
Follow up until the customer confirms the order.
Customer Service
Maintain a friendly and professional attitude.
Handle customer concerns.
Resolve complaints professionally.
Coordinate with production if changes are required.
Keep customers informed about order progress.
CRM Management
Maintain accurate records for every lead.
Update:
- Lead status
- Follow-up dates
- Customer remarks
- Order value
- Source of lead
No customer inquiry should remain unattended.
Coordination
Work closely with:
- Graphic Design Team
- Production Team
- Dispatch Team
Ensure smooth order completion.
Daily Responsibilities
Every working day, you will:
✔ Call new leads
✔ Respond to WhatsApp messages
✔ Reply to Instagram and Facebook inquiries
✔ Follow up with previous customers
✔ Update CRM
✔ Confirm pending orders
✔ Coordinate customization details
✔ Ensure customer satisfaction
Skills Required
Excellent verbal communication.
Confident phone conversation.
Good listening skills.
Positive attitude.
Customer-first mindset.
Ability to build trust.
Good negotiation skills.
Problem-solving ability.
Basic computer knowledge.
Google Sheets.
WhatsApp Business.
Basic typing speed.
Preferred Experience
1–2 years in:
- Sales
- Telecalling
- Customer Support
- Retail
- E-commerce
- Personalized Gifts
- D2C Brands
Freshers with excellent communication skills may also apply.
Performance Expectations (KPIs)
Performance is measured based on quality, consistency, and results.
Daily KPIs
- Contact all fresh leads within 15 minutes during working hours.
- Make 50–70 meaningful customer conversations per day (the exact number depends on lead quality).
- Ensure 100% of assigned leads receive an initial response.
- Complete all scheduled follow-ups before the end of the day.
- Update the CRM accurately after every interaction.
Weekly KPIs
- Maintain a healthy lead-to-order conversion rate (target to be set based on lead quality).
- Keep overdue follow-ups close to zero.
- Achieve high customer satisfaction with courteous and timely communication.
Monthly KPIs
Performance reviews may include:
- Orders converted
- Revenue generated
- Conversion rate
- Average order value
- Upsell success
- Customer reviews received
- CRM accuracy
- Attendance and punctuality
- Team collaboration
What Success Looks Like
A successful Sales & Customer Success Executive:
✔ Responds quickly.
✔ Builds customer trust.
✔ Understands customer emotions.
✔ Recommends the right product.
✔ Follows up consistently.
✔ Closes orders confidently.
✔ Creates repeat customers.
Growth Opportunities
At Gift Hatke, we believe in promoting high performers.
Possible career path:
Sales & Customer Success Executive
↓
Senior Sales Executive
↓
Sales Team Leader
↓
Customer Success Manager
↓
Sales Manager
↓
Operations Manager
↓
Business Development Manager
As the company grows, leadership opportunities will be created internally whenever possible.
What We Look For
We value attitude more than experience.
We're looking for someone who is:
- Honest
- Positive
- Self-motivated
- Customer-focused
- Responsible
- Eager to learn
- Comfortable with targets
- A team player
- Professional in communication
Why Join Gift Hatke?
- Work with a fast-growing personalized gifting brand.
- Be part of creating meaningful gifts and memorable experiences.
- Learn sales, customer service, and e-commerce operations.
- Receive ongoing training and support.
- Performance-based incentives and recognition.
- Opportunities to grow into leadership roles as the business expands.
How to Apply
Please send:
- Your updated resume
- A 30–60 second voice introduction introducing yourself and explaining why you'd be a great fit for this role
Shortlisted candidates will complete:
- A phone interview.
- A sales role-play exercise.
- A final discussion.
Gift Hatke is an equal opportunity employer. We welcome candidates with a positive attitude, a willingness to learn, and a passion for delivering outstanding customer experiences.
Pay: From ₹5,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Work from home
Work Location: Remote
