Haryana Direct service provider Jobs – 93 Open Jobs Today

Product Manager (Operational Efficiency and Delivery Excellence)
Sproutech Solutions Private Limited —Gurugram, Haryana
- Full-time
- Product management
- APIs
Quick apply
Manager Talent Acquisition(Executive Hiring)|International|10112025
TGBPL TP India —Gurugram, Haryana
- Full-time
- Remote
- Work from home
Senior ServiceNow Developer
EPAM Systems, Inc. —Gurugram, Haryana
- JavaScript
- Scripting
- Software development
- Health insurance
- Paid time off
Senior AWS Migration Engineer with Gen AI
EPAM Systems, Inc. —Gurugram, Haryana
- Master's degree
- AWS
- Computer networking
- Health insurance
- Paid time off
Software Engineering Lead
RELX —Gurugram, Haryana
- Full-time
- Computer Science
- Customer service
- B.Sc
- Health insurance
- Paid time off
11d
Lead SAP ABAP Consultant
EPAM Systems, Inc. —Gurugram, Haryana
- English
- APIs
- Health insurance
- Paid time off
Legal Counsel - Financial Services
Case New Holland Industrial —Gurugram, Haryana
- Full-time
- Analysis skills
- Communication skills
4d
Underwriting New Associate
Accenture —Gurugram, Haryana
- Full-time
Sales Prog & Incentive Mgmt Specialist
Accenture —Gurugram, Haryana
- Full-time
- Master's degree
- Team management
- Agile
Analyst II, Cybersecurity
FIS Global —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Finance & HR Technology Lead
OSTTRA —Gurugram, Haryana
- Full-time
- Java
- APIs
- Agile
- Health insurance
- Paid time off
Quick apply
14d
Software Develpment Engineer III
Expedia —Gurugram, Haryana
- Full-time
- Java
- Master's degree
- Databases
5h
Manager - Tech Consulting & Assessments
Mercer —Gurugram, Haryana
- Full-time
- Hybrid work
- Java
- Master's degree
- SQL
Senior Data Developer, SAP BW/Datasphere
Hollister Global Business Services India Private L —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- Computer Science
Software Engineering Lead
LexisNexis —Gurugram, Haryana
- Full-time
- Computer Science
- Customer service
- B.Sc
- Health insurance
- Paid time off
Machine Learning Engineer
Paxcom India —Gurugram, Haryana
- Full-time
- AWS
- Machine learning
- Scripting
Microsoft Dynamics365 NAV/BC Technical Consultant
OnActuate —Unknown, Haryana
- Full-time
- Remote
- Azure
- DevOps
- Mentoring
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Data Scientist - Fraud AI Products 1
PayU —Gurugram, Haryana
- Machine learning
- Organisational skills
- AI
Lead AWS Migration Engineer with Gen AI
EPAM Systems, Inc. —Gurugram, Haryana
- Master's degree
- AWS
- APIs
- Health insurance
- Paid time off
Director, Human Resources
Anaqua —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Human resources
Quick apply
8d

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Product Manager (Operational Efficiency and Delivery Excellence)

Sproutech Solutions Private Limited
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Incident management
Product management
APIs

Full job description

THE ROLE

Lawyered's promise to every customer is real-time legal assistance on the road, 24x7, across virtually every pin code in India, with a resolution rate that sets a benchmark for the industry. Keeping that promise as we scale from our current base to crores of users requires an operations-obsessed product leader who makes the engine run without breaking.

We are looking for a Product Manager who will manage the delivery infrastructure across LOTS247 and ChallanPay, from lawyer dispatch and incident response to challan tracking, RTO coordination, and partner service fulfilment. This is not a back-office role. It is a strategic function that directly determines whether Lawyered can scale without degrading the experience that made us India's most trusted on-road legal platform.

KEY RESPONSIBILITIES

End-to-End Service Delivery

Manage the complete operational stack that enables service delivery from the moment a LOTS247 subscriber raises an incident or a ChallanPay user initiates a resolution, to the moment the issue is closed.
Ensure all fulfilment systems, lawyer dispatch workflows, challan tracking integrations, and partner coordination channels are always ready to absorb demand spikes without degradation.
Define and maintain service-level standards for each product line covering response times, lawyer assignment SLAs, resolution timelines, and customer communication cadence.

Gap Identification and Blocker Resolution

Run regular operational reviews to surface gaps between promised and delivered service quality, using data from actual incident logs, resolution timelines, and customer feedback.
Build a structured blocker management process where every identified issue has an owner, a deadline, and a resolution path that does not repeat.
Work cross-functionally with tech, legal operations, lawyer network, finance, and customer success to close gaps permanently.

Tech Coordination and Platform Reliability

Partner with engineering to ensure all operational systems, lawyer assignment APIs, challan authority integrations, and internal workflow tools are stable and monitored.
Manage the operational uptime KPIs and escalation matrix for any platform or workflow failure that impacts live customer cases.
Coordinate release planning so that new deployments do not disrupt active incident resolution flows.

Process Automation

Identify manual, repetitive, or error-prone steps in the fulfilment chain and lead automation initiatives that eliminate them.
Work with tech and operations to implement workflow automation, rule engines, intelligent routing systems, and automated status update triggers.
Track automation coverage as a formal metric with quarterly improvement targets.

Lawyer Network Operations

Manage the product and operational layer that connects the Lawyered lawyer network to live incidents, ensuring availability, geographic coverage, skill matching, and response quality.
Drive initiatives to improve lawyer onboarding speed, availability data accuracy, payout reliability, and communication quality within the network.

Vendor and Partner Operations

Manage SLAs with external vendors including data providers, RTO integration partners, payment processors, and enterprise clients.
Conduct periodic performance reviews backed by data and enforce accountability through structured assessments.

Qualifications

WHAT YOU BRING

4 to 6 years in product management, product operations, or a hybrid role in a fast-paced Indian startup with proven delivery responsibility.
Deep understanding of service fulfilment systems, incident management, and operational workflow design at scale.
Experience working with engineering teams on platform reliability, monitoring, alerting, and incident response.
Hands-on knowledge of automation tools such as workflow builders, rule engines, or low-code platforms.
Prior experience in marketplace operations, logistics, legal-tech, insurtech, or any service-delivery business is a strong plus.
Ability to read operational data, identify root causes, and translate findings into systemic fixes rather than one-off patches.

Additional Information

KEY METRICS YOU WILL BE JUDGED ON

Service fulfilment rate and on-time resolution percentage for LOTS247 incidents
ChallanPay resolution cycle time
Operational blocker resolution turnaround time
Automation coverage across fulfilment workflows
Platform uptime and incident response time
Lawyer network availability rate and response SLA adherence

WHY LAWYERED

You will be building the operational spine of the platform that keeps India's vehicle owners protected and moving without legal disruption.
Lawyered's resolution rate and coverage commitments are not marketing claims. They are operational standards this role makes possible.
High accountability, direct CPO access, and a culture that treats operational rigour as a genuine competitive advantage.

Quick apply

Refine Your Search

direct service provider jobs in haryana

Product Manager (Operational Efficiency and Delivery Excellence)

Manager Talent Acquisition(Executive Hiring)|International|10112025

Senior ServiceNow Developer

Senior AWS Migration Engineer with Gen AI

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Lead SAP ABAP Consultant

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