JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
As a JLL Assistant Facilities Manager working at Gartner Center of Excellence, you will be supporting the Regional Facilities Manager to create and maintain a thriving and inspiring workplace, promoting an extraordinary user experience that enables a positive workplace environment, fosters creativity and collaboration, and reflects the business culture and values.
Managing a small team, you will lead and inspire them to drive the day to day site operations, offering excellence in workplace services putting the people at the center and managing them in an efficient and effective way. You will proactively seek out initiatives and opportunities to improve and to deliver operational efficiency.
What you can expect from us
You’ll join an entrepreneurial, international and inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
Career opportunities, growth within the team or other projects
Hospitality
Provide superior customer service to exceed onsite client/ stakeholder’s expectations
Have excellent attention to detail to go over and beyond, delivering outstanding service
Foster associates’ engagement through proposing and implementing activities such as wellness programs, sustainability initiatives, internal events and other actions aimed at creating a positive and engaging workplace environment
With the support of the local Facilities team, provide general support for events organized by the client in the workplace, including room booking, meet & greet, guest registry, help receiving and arranging caterings, arranging room setup and hiring tidy up after events where necessary
Actively follow new starter procedures to ensure all new hires feel welcome, meeting and greeting them and making sure workstations, access badge and all necessary equipment are up and ready on day one.
Ensure an image of service excellence within the team, keeping a positive attitude and always with a smile
Keep reception and central services areas and all facilities in general, looking and feeling pleasant, neat and presentable.
Own and manage hospitality services onsite.
Support the Facilities Team with ad-hoc catering requests
Follow up on the management of associate´s requests via any ticketing system in place
Keep satisfaction metrics to measure and improve where necessary
Leadership
Provide guidance, direction, motivation and leadership to the Front of House team in a goal-oriented manner
Manage the team´s goal settings and conduct performance reviews
Site operations
With the support of the regional Facilities Manager, direct the “orchestra” of a busy workplace in a harmonic, smooth and seamlessly way
Ensure planned preventative and reactive maintenance works & repairs are completed as per agreed SLAs and KPIs
Update layout and occupancy records accordingly
Support regional FM with fit out works, churns and projects around the office
Raise and resolve problems associated with all workplace services including but not limited to housekeeping, maintenance, food & beverage services, parking, security, meeting/ conference rooms, fixtures and equipment
Keep room set up standards
Manage and follow up on snagging log
Seek ways to constantly improve operational standards
Contractor/vendor management & procurement
Act as main interface between the onsite hard and soft services contracts and the Facilities Manager. This may include PPM and reactive maintenance, fire protection, housekeeping, pest control, food, beverage and hospitality, couriers, utilities, horticulture and other contractors
Monitor contractor performance against SLA's and KPI's
Place and manage orders: stationery, coffee, kitchen supplies and others. Ensure all supply orders are placed in a timely manner and comply with all sourcing directives
Assist with service charge budget preparation
Continuously evaluate and manage the relationships with contractors and suppliers, ensuring excellence and value are delivered
Health & Safety
Ensure all activities are carried out in accordance with Health & Safety policies
Conduct regular walk-around inspections to ensure safety procedures are in place and working, and raise the relevant request where necessary
Prepare site regulations and issue permits to work for all contractor activities onsite.
Maintain and update records of the fire and safety teams/fire drills/safety equipment/training, emergency plan and signage.
Manage new hires and leavers to ensure workstations and access cards are functioning and clean on day one, cards returned and disabled after departure and keep occupancy records up-to-date.
Compliance
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards
Ensure consistent efficiency in process, aligned with the EMEA team
Sounds like you? To apply you need to:
Have prior experience in facilities management, property management, hospitality or related field
Have prior experience in managing small teams
Excellent communication skills, written and spoken in English language
Ability to multitask whilst keeping a polite and positive attitude
Ability to work in a fast-paced office environment
Ability to accurately complete tasks assignments & responsibilities in timely manner
Flexibility to occasionally working out of business hours, if required
Possess a good level of IT literacy
Demonstrate a high level of proactiveness and initiative, ability to work independently
Strong self-organization and time management skills. Self-motivated, confident & energetic
Flexible – able to adapt to rapidly changing situations
Comfortable working as part of a remote international team
knowledge of building systems in an office environment (mechanical and electrical).
Previous experience of managing services providers
knowledge of Facilities within an international office site and be able to manage demanding stakeholder requirements.
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is an advantage
Technical knowledge on electrical and/or HVAC systems
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
