Noida, Uttar Pradesh
Job Summary
Job Title: Blue Yonder Technical Analyst – Batch & Support (L2)
Experience Required: 4-8 Years
Location: Offshore
Employment Type: Full-time
Job Summary:
L2 Technical Analyst responsible for batch monitoring, technical support, and configuration of Blue Yonder (BY) supply chain planning applications. Ensures smooth execution of planning jobs, integration flows, and system stability across ESP, Demand, and related modules.
Key Experience:
4–8 years in application support / AMS / production support
Experience in Blue Yonder (SCPO) or similar planning tools
Strong exposure to batch monitoring, incident management, and support operations
Experience in integration support (ETL, file-based, SAP interfaces)
Knowledge of CPG / Manufacturing / Supply Chain processes
Key Responsibilities:
Batch & System Monitoring
Monitor and manage batch jobs, planning runs, and Control-M schedules
Identify and resolve job failures, delays, and performance issues
Support & Incident Management
Provide L2 support for incidents, service requests, and problem tickets
Perform issue analysis, troubleshooting, and RCA
Coordinate with L3/Architect/OEM teams for complex issues
Configuration & Technical Support
Support basic configuration changes and system setups
Validate data loads, interfaces, and planning outputs
Integration & Data Support
Monitor and troubleshoot data flows between SAP, data lake, and BY systems
Ensure data accuracy, completeness, and timeliness
Process & Continuous Improvement
Maintain runbooks, SOPs, and support documentation
Identify opportunities for automation and batch optimization
Required Skills & Qualifications:
Experience in batch scheduling tools (Control-M or equivalent)
Knowledge of BY application architecture / planning flows
Basic configuration and troubleshooting skills
Experience with SQL, data validation, and ETL processes
Understanding of incident management, SLA, and ITIL processes
Strong analytical and problem-solving skills
Preferred Qualifications:
Experience in BY ESP / Demand / Planning modules support
Exposure to SAP ECC/S4 integrations
Knowledge of automation scripting (Shell/Python)
Experience in 24x7 AMS support environments
Key Responsibilities
1. To be responsible for providing technical guidance / solutions ;define, advocate, and implement best practices and coding standards for the team.
2. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
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