Amarnath, Maharashtra Senior software engineer Jobs – 99 Open Jobs Today

Voice Logger Technical Support Engineer (L1/L2) – Call Recording & Telecom
Sharekhan By MiraeAsset —Airoli, Navi Mumbai, Maharashtra
- ₹5,00,000 - ₹6,00,000 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Health insurance
Quick apply
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Voice Logger Technical Support Engineer (L1/L2) – Call Recording & Telecom

Sharekhan By MiraeAsset
Airoli, Navi Mumbai, Maharashtra

Quick apply

Job details

Full-time
₹5,00,000 - ₹6,00,000 a year

Benefits

Provident Fund
Health insurance

Qualifications

Microsoft Windows Server
Vulnerability assessment
English
Technical support
Microsoft Office
IVR
Bachelor's degree
Telecommunication
ServiceNow

Full job description

Ensure proper implementation and rollout of Voice Logger systems (Landline & Mobile Call Recording) across all branches and franchisees. This includes installation of recording software/mobile logger applications, user creation, and configuration of storage paths for voice recordings.
Provide training to branch and franchisee teams on order reconciliation processes between cloud-based voice recordings and client pre-orders executed on Trade Tiger / Exchange platforms.
Attend to and resolve all technical queries and issues related to Mobile Call Recording, Landline Call Recording, and IVR BOT (160/140) services in line with TRAI/SEBI guidelines.
Manage system maintenance activities including release management, installation of patches, system upgrades, weekend sanity checks, and perform after-hours support as required.
Visit branches and franchisees as and when required for on-site support and issue resolution.
Proactively identify, troubleshoot, and resolve critical issues in the voice recording and IVR BOT systems on priority, with timely escalation to management.
Ensure timely and complete restoration of all voice recordings and related data files to the Head Office server.
Monitor and follow up with branches/franchisees regarding system shutdowns, faulty equipment, and device/server malfunctions.
Prepare periodic MIS reports on voice recording pre-reconciliation with order files and escalate cases of low reconciliation percentage to the Business Head and senior management.
Coordinate with vendors and the internal IT team for dependent activities such as database maintenance, vulnerability assessments, Windows server patching, and other infrastructure-related tasks.
Manage and maintain EPABX / telephone lines across all Pan-India branches and franchisees. Coordinate with regional engineers for local technical support and provide training to front-desk staff on telephony processes and best practices.
Stay updated with industry developments, new products, and best practices in voice recording, IVR, and telephony solutions through research, articles, and vendor interactions.

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

Health insurance
Provident Fund

Work Location: In person

Quick apply

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senior software engineer jobs in amarnath, maharashtra

Voice Logger Technical Support Engineer (L1/L2) – Call Recording & Telecom

Sr Professional Service Engineer - Digital Solutions

AI Lead Engineer

Senior AI Engineer

Principal Engineer (Golang)

Sr. Researcher AI

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