West Bengal Customer care manager Jobs – 106 Open Jobs Today

Strategic Account Manager - Critical Care (Vizag)
Fresenius Medical Care —Kolkata, West Bengal
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Manager - Trustee and Fiduciary Services
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Microsoft Office
- Analysis skills
- Bachelor's degree
8d
Territory Sales Manager, Hyderabad
Beckman Coulter Life Sciences —Kolkata, West Bengal
- Full-time
- Remote
- Sales
- Salesforce
- Master's degree
- Paid time off
- Work from home
Assistant Guest Relations Manager
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- Hospitality
- B.Sc
- No experience needed
Sr. Customer Support Engineer - Agra
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Electrical experience
- Travel
- Computer networking
- Paid time off
- Work from home
Manager - DAAI
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Azure
- Master's degree
- SQL
6d
Territory Manager
GE HEALTHCARE —Kolkata, West Bengal
- Sales
- Salesforce
- English
Area Sales Manager - Chennai
Beckman Coulter Diagnostics —Kolkata, West Bengal
- Full-time
- Remote
- Microsoft Excel
- B.Sc
- Salesforce
- Paid time off
- Work from home
Manager, Financial Crime Digital Enablement
HSBC Global Services Limited —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12d
Assistant Manager Housekeeping
Marriott International, Inc —Kolkata, West Bengal
- Full-time
- B.Sc
- No experience needed
- 12th Pass
F&B Service Associate
Cedarroot Pvt Ltd —Kolkata, West Bengal
- ₹8,685.83 - ₹18,000.00 a month
- Full-time
- Serving
- Customer service
- In-person
- Paid time off
- Flexible schedule
Quick apply
Manager - FWA
Aditya Birla Group —West Bengal
- Part-time
Senior Product Designer - Cloud Update Service
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
7d
Territory Manager- Kolkata
Solenis —Kolkata, West Bengal
- Full-time
- Sales
- Salesforce
- Research
Performance Marketing Executive
Kase Care Limited —Dover Lane, Kolkata, West Bengal
- ₹25,000.00 - ₹30,801.14 a month
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree
Quick apply
Area Collection Manager - Digital Flows - Kolkata
Aditya Birla Group —West Bengal
- Management
Sr. Sales Manager KA IVD
Mindray —Kolkata, West Bengal
- English
- Master's degree
- MBA
Customer Care Executive
Infytrics Buisness Solutions Pvt.Ltd. —Unknown, West Bengal
- English
- Computer skills
Quick apply
Clinical Application Specialist, APT (Hyderabad Location)
Radiometer —Kolkata, West Bengal
- Full-time
- Remote
- Doctoral degree
- Sales
- Master's degree
- Paid time off
- Work from home
6d
Guest Service Associate - Front Office
AccorHotel —Kolkata, West Bengal
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply

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Strategic Account Manager - Critical Care (Vizag)

Fresenius Medical Care -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Nursing
ICU experience
Bachelor's degree
Critical care experience
Communication skills

Full job description

Role Overview

The Product Specialist – Critical Care will serve as the primary clinical and commercial interface for Fresenius Medical Care's Critical Care therapy portfolio. This role sits at the intersection of revenue accountability and deep clinical expertise — responsible for driving therapy adoption in ICUs, building institutional relationships, and establishing FME as the therapy partner of choice in the critical care space.

Broader Responsibilities

Revenue Ownership: Accountable for achieving and growing revenue targets within the assigned territory. This includes identifying opportunities for therapy initiation, utilization growth, and account expansion through both new customer acquisition and deepening penetration within existing ICU accounts.

ICU Engagement & Therapy Adoption: Develop a thorough understanding of ICU workflows, patient profiles, and clinical decision-making dynamics. Engage intensivists, nephrologists, and critical care nursing teams to drive adoption of CRRT/HVHDF therapies and ensure optimal therapy utilization.

Account Planning & Coverage: Create and execute structured account plans for key hospitals and critical care centres. Conduct regular in-person visits, clinical presentations, and therapy reviews to identify growth opportunities and address adoption barriers proactively.

Clinical Support & Demonstration: Provide hands-on clinical demonstration, in-service training, and bedside support to healthcare teams on product usage, therapy protocols, and best practices — ensuring both clinical confidence and patient outcome focus.

Market Intelligence: Track and analyse competitive activity, therapy trends, and account-level data to continuously refine territory strategy and share actionable insights with the marketing and clinical teams.

KOL Development: Identify, engage, and develop Key Opinion Leaders within the critical care and nephrology community to advocate for therapy upgradation, support peer education, and strengthen FME's clinical credibility in the market.

Key Deliverables

Quarterly and annual revenue targets for the Critical Care portfolio
Therapy initiation and utilization metrics across assigned accounts
Number of active ICU accounts under structured engagement
Clinical training and in-service sessions conducted
KOL engagement pipeline — identified, engaged, and activated
Timely and accurate reporting of account activity, pipeline, and market intelligence

Expectations

Cross-functional Collaboration: Work closely with the Sales, Technical Service, Marketing, and Clinical teams to ensure seamless pre- and post-sale support. Act as the critical care voice within the commercial team.

Solution-oriented Mindset: Understand the specific clinical and operational challenges of each ICU and offer tailored therapy solutions — backed by clinical evidence, product knowledge, and a genuine understanding of patient care outcomes.

Commercial Acumen with Clinical Credibility: Balance revenue orientation with the ability to engage credibly in clinical conversations. The role demands someone who can speak the language of the ICU and the boardroom with equal fluency.

Ideal Profile

Graduate in Life Sciences, Pharmacy, Nursing, or Biomedical Engineering; paramedical background in critical care is a strong advantage
3–6 years of experience in medical devices, with at least 2 years in ICU-facing roles (CRRT, ventilation, hemodynamic monitoring, or similar)
Demonstrated ability to drive revenue growth in a clinical selling environment
Strong communication, relationship-building, and clinical presentation skills
Willingness to travel extensively within the assigned territory

Apply Now

Refine Your Search

customer care manager jobs in west bengal

Strategic Account Manager - Critical Care (Vizag)

Manager - Trustee and Fiduciary Services

Territory Sales Manager, Hyderabad

Assistant Guest Relations Manager

Sr. Customer Support Engineer - Agra

Manager - DAAI

Territory Manager

Area Sales Manager - Chennai

Manager, Financial Crime Digital Enablement

Assistant Manager Housekeeping

F&B Service Associate

Manager - FWA

Senior Product Designer - Cloud Update Service

Territory Manager- Kolkata

Performance Marketing Executive

Area Collection Manager - Digital Flows - Kolkata

Sr. Sales Manager KA IVD

Customer Care Executive

Clinical Application Specialist, APT (Hyderabad Location)

Guest Service Associate - Front Office

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