Mumbai Maharashtra Hotel assistant Jobs – 138 Open Jobs Today

Assistant Front Office Manager
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
5d
Admin assistant and Presentations specialist - GCFO Mumbai
JPMorganChase —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Assistant Manager - Engineering
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- No experience needed
- 12th Pass
- Plumbing
Assistant Manager Front Office
Marriott International, Inc —Mumbai, Maharashtra
- Full-time
- Hospitality
- No experience needed
- 12th Pass
Assistant Manager - CRM & Audit
Crest Property Solutions —Lower Parel, Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
8d
Guest Service Associate @ Ibis Mumbai BKC
AccorHotel —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Ticketing Executive
Medihse Training Academy LLP —Kandivali East, Mumbai, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
Quick apply
Guest Services - Assistant Manager
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Microsoft Office
- Bachelor's degree
Quick apply
Workspace Experience Enablers
JLL —Mumbai, Maharashtra
- Hospitality
- Management
- Customer service
- Health insurance
14h
Captain
Benne - Heritage Bangalore Dosa —Opera House, Mumbai, Maharashtra
- From ₹20,000 a month
- Full-time
- POS
- In-person
- Restaurant experience
- Paid time off
- Food provided
Quick apply
Assistant Manager – Housekeeping
FAIRMONT —Mumbai, Maharashtra
- Full-time
- Microsoft Office
- Cleaning
- Diploma
Quick apply
South Indian Chef
Aavesh Enterprises —Mumbai, Maharashtra
- ₹20,000 - ₹28,000 a month
- Full-time
- Serving
- Hospitality
- Cooking
- Food provided
Quick apply
Administrative Assistant
Ares Management —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
9d
Assistant Manager - Meetings & Events (Banquets)
SOFITEL —Mumbai, Maharashtra
- Full-time
- Hospitality
- Inventory management
- English
Quick apply
Senior Sales Manager
Four Seasons —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
7d
Assistant Manager - Room Sales
AccorHotel —Mumbai, Maharashtra
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
1d
CDP - Bakery Chef
Earth Cafe —Govandi, Mumbai, Maharashtra
- ₹35,000 - ₹39,000 a month
- Weekend availability
- Hospitality
- In-person
- Diploma
- Food provided
- Paid sick time
Quick apply
Assistant Design Manager (Formwork)
Doka —Mumbai, Maharashtra
- Full-time
- AutoCAD
- Engineering
- English
Assistant Manager - Catering Sales
AccorHotel —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
Quick apply
Front Office Manager
orion Group of hotels —Juhu, Mumbai, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Hospitality
- English
- In-person
- Paid time off
- Food provided
Quick apply

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Assistant Front Office Manager

Marriott International, Inc -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
5 days ago

Qualifications

Hospitality
Guest relations
No experience needed
12th Pass
Front desk
Guest services
Communication skills

Full job description

Additional Information
Job Number26081998
Job CategoryRooms & Guest Services Operations
Location462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel assistant jobs in mumbai maharashtra

Assistant Front Office Manager

Admin assistant and Presentations specialist - GCFO Mumbai

Assistant Manager - Engineering

Assistant Manager Front Office

Assistant Manager - CRM & Audit

Guest Service Associate @ Ibis Mumbai BKC

Ticketing Executive

Guest Services - Assistant Manager

Workspace Experience Enablers

Captain

Assistant Manager – Housekeeping

South Indian Chef

Administrative Assistant

Assistant Manager - Meetings & Events (Banquets)

Senior Sales Manager

Assistant Manager - Room Sales

CDP - Bakery Chef

Assistant Design Manager (Formwork)

Assistant Manager - Catering Sales

Front Office Manager

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