Kerala Junior technician Jobs – 62 Open Jobs Today

Service Advisor
KESHVIN HYUNDAI —Cochin Special Economic Zone, Kochi, Kerala
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Customer service
- In-person
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Service Advisor

KESHVIN HYUNDAI
Cochin Special Economic Zone, Kochi, Kerala

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Job details

Full-time
₹15,000 - ₹30,000 a month
7 hours ago

Benefits

Provident Fund

Qualifications

Automotive repair
Sales
Customer service
Diploma
Dealership experience

Full job description

Job Summary

The Senior Service Advisor is responsible for delivering exceptional customer service by managing vehicle service requirements from reception to delivery. The role involves coordinating with workshop technicians, ensuring timely completion of repairs, maximizing service revenue, maintaining customer satisfaction, and mentoring junior service advisors while adhering to Hyundai dealership standards.

Key Responsibilities

Greet customers professionally and understand their vehicle concerns.
Inspect vehicles and prepare accurate job cards.
Explain recommended repairs, maintenance requirements, estimated costs, and delivery timelines.
Coordinate with workshop technicians to ensure timely and quality repairs.
Monitor workshop progress and keep customers updated on service status.
Conduct quality checks before vehicle delivery.
Explain invoices, completed work, warranty coverage, and future maintenance requirements.
Handle customer complaints effectively and ensure prompt resolution.
Achieve customer satisfaction (CSI) and service revenue targets.
Promote value-added services, accessories, and maintenance packages.
Ensure compliance with Hyundai service processes and dealership SOPs.
Guide and support junior service advisors in daily operations.
Maintain accurate service records and documentation.
Coordinate with Parts, Warranty, and Workshop teams for smooth operations.
Prepare daily and monthly service performance reports.

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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