Gujarat Shift leader Jobs – 118 Open Jobs Today

Service Desk Support Analyst
Paul Mason Consulting India —Vadodara, Gujarat
- Full-time
- Customer service
- English
- Communication skills
Quick apply
Admission Advisor - Team Leader
Dash Technologies Inc —Ahmedabad, Gujarat
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
Junior Officer - Process
BUNGE —Kandla, Gujarat
- B.Sc
- Bachelor's degree
- Agile
Global IS Support Specialist
Accelleron —Vadodara, Gujarat
- Full-time
- Azure
- Software troubleshooting
- English
- Health insurance
- Flexible schedule
HR Executive
Etech Global Services —Gandhinagar, Gujarat
- From ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Master's degree
- Health insurance
- Food provided
Quick apply
13d
Incharge - Gravure
Knack Packaging —Ahmedabad, Gujarat
- Night shift
- Bachelor's degree
- Diploma
- Mechanical knowledge
Assistant Officer - Process
BUNGE —Kandla, Gujarat
- 12th Pass
- Bachelor's degree
- Agile
Sr. Staff Analyst - SCM Applications
Analog Devices —Gandhinagar, Gujarat
- Full-time
- Computer Science
- Master's degree
- SQL
PT APAC Region Lean Leader
GE Vernova —Vadodara, Gujarat
- Full-time
- English
- Research
- Analysis skills
4h
Sr Analyst, Business Excellence
Magnit —Vadodara, Gujarat
- Microsoft Excel
- Data analysis skills
- English
- Health insurance
- Paid time off
Relationship Manager
Franklin Templeton Investments —Ahmedabad, Gujarat
- Email
- Microsoft Powerpoint
- Microsoft Office
- Master's degree
- Health insurance
Guest Service Associate - Front Office
AccorHotel —Gandhinagar, Gujarat
- Weekend availability
- Hospitality
- Customer service
- 12th Pass
- Flexible schedule
Quick apply
Senior Business Development Executive
DASH TECHNOLOGIES INC —Ahmedabad, Gujarat
- Business development
- Communication skills
Quick apply
Ext FCS Agent
New Mexico State University —Satellite, Ahmedabad, Gujarat
- Weekend availability
- Research
- Master's degree
- Bachelor's degree
Software Engineer II (Ruby on Rail)
MRI Software —Vadodara, Gujarat
- Full-time
- Azure
- Computer Science
- SQL
Supervisor - Production (WPCS)
Sigachi Industries Limited —Dahej, Gujarat
- Full-time
- B.Sc
- Master's degree
- Bachelor's degree
Quick apply
Business Development Executive/Lead Generation Executive
Jobspot —Ahmedabad, Gujarat
- ₹13,000 - ₹17,000 a month
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Analyst - SCM Applications
Analog Devices —Gandhinagar, Gujarat
- Full-time
- Oracle
- Computer Science
- ERP systems
Software Engineer III (Ruby on Rail)
MRI Software —Vadodara, Gujarat
- Full-time
- Azure
- Computer Science
- SQL
General Maintenance Technician (AC Technician)
AccorHotel —Gandhinagar, Gujarat
- Full-time
- Customer service
- English
- 12th Pass
Quick apply

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Service Desk Support Analyst

Paul Mason Consulting India -
Vadodara, Gujarat

Quick apply

Job details

Full-time

Qualifications

Customer service
Inbound voice
English
Communication skills
Hotel experience

Full job description

Summary of the position

Support services provide high quality operational and technical application and systems support to PMC’s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call. As our support team is co-located in the UK and India, cross cultural awareness and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.

Key accountabilities

Coordinating with the Management team, Baroda, and other Team Leader(s) to deliver the dayday activities to ensure a good level of service is delivered to our customers
Answer incoming calls in a professional and courteous manner, in line with PMC standards and within set SLAs
Log calls accurately, in real time, and to PMC standard in IMS, relating to all data including initial problem description; Assignment to third parties; Actions taken; Call closure
Support the application support management team to continually improve the standard operating procedures and support best practices
Manage tickets through to resolution, ensuring all updates and relevant communications are recorded.
Provide caller with their unique ticket reference number
Analyse the reported problem by asking prbing and relevant questions
- applying wn system knowledge
- using reference dcuments and manuals
- site Histry
- accunt handbook
- reference t knowledge base
- requesting assistance frm team members in the UK or India
Make outbound calls to customers and 3rd parties ensuring all the relevant information is passed on and accurately logged
Provide regular client and internal communication on assigned activity and incidents ensuring that interested parties are clear on their status, highlighting any issues that might impact delivery in the defined timescales to the application support management team
Continually protect the PMC brand by ensuring an awareness of the impact of nondelivery on PMC’s reputation with the client

Please note, part of this role, you will be required to work in various US shifts on a rotational basis spanning across 24*7. The US shift pattern – day & night would be as per the monthly Shift Rota of the department.

Skills and Experience | Essential

Fully fluent in English
Experience in either a technical or customer service support environment, preferably highvolume inbound calls
Excellent interpersonal and communication skills
Extensive problemsolving skills

Skills and Experience | Desirable

Experience within the retail, hotel or leisure environment, with an insight of systems such as tills / EPOS, PMS / reservation systems etc
Experience in providing services to agreed SLAs

Personal attributes

Strong customer service and support focus with a desire to deliver a highquality service
A continual desire to go above and beyond to resolve customer issues within SLAs and suggest more efficient and effective ways of working
Selfmotivated and highly professional with ability to follow through on tasks
Empathy and the ability to communicate both internally and externally
Ability to multitask, work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Adaptable and flexible to business demands
Strong organisational and planning skills
Positive ‘cando’ attitude, team player

Quick apply

Refine Your Search

shift leader jobs in gujarat

Service Desk Support Analyst

Admission Advisor - Team Leader

Junior Officer - Process

Global IS Support Specialist

HR Executive

Incharge - Gravure

Assistant Officer - Process

Sr. Staff Analyst - SCM Applications

PT APAC Region Lean Leader

Sr Analyst, Business Excellence

Relationship Manager

Guest Service Associate - Front Office

Senior Business Development Executive

Ext FCS Agent

Software Engineer II (Ruby on Rail)

Supervisor - Production (WPCS)

Business Development Executive/Lead Generation Executive

Analyst - SCM Applications

Software Engineer III (Ruby on Rail)

General Maintenance Technician (AC Technician)

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