We’re looking for a AEM Operations Support Engineer to join our Core engineering team in Noida.
Working at Taazaa involves engaging with cutting-edge technology and innovative software solutions in a collaborative environment. We emphasize on continuous professional growth, offering workshops and training. Our employees often interact with clients to tailor solutions to business needs, working on diverse projects across industries. We promote work-life balance with flexible hours and remote options, fostering a supportive and inclusive culture. Competitive salaries, health benefits, and various perks further enhance the work experience.
Looking ahead, we aim to expand our technological capabilities and market reach, investing in advanced technologies and expanding our service offerings. We plan to deepen our expertise in AI and machine learning, enhance our cloud services, and continue fostering a culture of innovation and excellence. Taazaa is committed to staying at the forefront of technology trends, ensuring it delivers impactful and transformative solutions for its clients.
About the Role
We are looking for an experienced Adobe Experience Manager (AEM) Operations Support Engineer with 4-8 Years of hands-on experience supporting AEM environments. The ideal candidate should have strong expertise in AEM administration, production support, deployments, troubleshooting, performance monitoring, and web infrastructure. The role involves working closely with development, DevOps, infrastructure, and business teams to ensure the stability, security, and availability of AEM platforms.
What You'll Do
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Provide operational support for Adobe Experience Manager (AEM 6.5.x)
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Monitor, maintain, troubleshoot, and optimize AEM Author, Publish, and Dispatcher environments.
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Perform application deployments, content package installations, configuration changes, and validation activities across environments.
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Administer AEM user permissions, groups, ACLs, workflows, replication, maintenance tasks, and repository management.
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Configure and maintain Apache HTTP Server and Dispatcher modules, including cache management, virtual hosts, rewrite rules, and security configurations.
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Perform environment health checks, log analysis, incident resolution, root cause analysis (RCA), and preventive maintenance.
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Support integrations with enterprise authentication systems such as LDAP, SAML, OAuth, or IMS.
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Monitor platform health using tools such as DataDog, Splunk and other enterprise monitoring solutions.
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Troubleshoot performance issues involving AEM, Dispatcher, Apache, JVM, Oak Repository, and CDN layers.
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Participate in releases, change management, patching, and environment maintenance activities.
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Work closely with development teams to investigate application issues and recommend operational improvements.
What We're Looking For
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Hands-on experience supporting Adobe Experience Manager (AEM 6.5.x).
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Strong understanding of AEM architecture including Author, Publish, Dispatcher, Replication Agents, Sling, OSGi, Oak Repository, and CRXDE.
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Experience with AEM administration:
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User and Group Management
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ACLs and Permissions
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Workflows
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Replication
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Audit Logs
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Package Manager
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Maintenance Tasks
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Experience in deploying code and content packages using Package Manager, Cloud Manager, or CI/CD pipelines.
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Strong knowledge of Apache HTTP Server and Dispatcher configuration and troubleshooting.
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Experience with Linux administration and shell scripting.
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Good understanding of JVM concepts, garbage collection, heap/thread dump analysis, and performance tuning basics.
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Experience with monitoring and log analysis tools such as:
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Knowledge of authentication and authorization integrations such as LDAP, SAML, IMS, or Single Sign-On.
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Strong troubleshooting and analytical skills with the ability to perform root cause analysis.
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Experience working with ticketing tools such as ServiceNow, Jira, or similar platforms.
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Excellent verbal and written communication skills.
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Ability to work independently with minimal supervision in a production support environment.
Good to Have
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Exposure to CI/CD tools such as Jenkins, Azure DevOps
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Basic knowledge of Docker, Kubernetes, or containerized environments.
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Familiarity with CDN technologies such as Akamai, Imperva, Cloudflare, or Fastly.
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Experience with Adobe Dynamic Media or Assets.
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Basic scripting knowledge using Groovy, Bash, or Python for operational automation.
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Knowledge of Adobe Guides / DITA is highly desirable.
Behavioural:
Here are five essential behavioural skills a Technical Architect should possess:
- Effective Communication: Clearly and concisely convey ideas, requirements, and feedback to team members, stakeholders, and clients, fostering an environment of open dialogue and mutual understanding.
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Leadership and Mentorship: Inspire and guide the development team, providing support and encouragement, while promoting a culture of continuous learning and improvement.
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Problem-Solving Attitude: Approach challenges with a proactive mindset, quickly identifying issues and developing innovative solutions to overcome obstacles.
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Collaboration and Teamwork: Work well within a team, encouraging collaboration and valuing diverse perspectives to achieve common goals and deliver high-quality results.
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Adaptability and Flexibility: Stay adaptable in a fast-paced, dynamic environment, effectively managing changing priorities and requirements while maintaining focus on project objectives.
Why Join Us
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Work on a high-visibility enterprise account
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Be part of a growing Adobe Practice COE
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Hybrid work culture out of Noida
