Hyderabad District Telangana Senior product manager Jobs – 97 Open Jobs Today

Sr Manager, Product Management, Amazon Customer Service
ADCI HYD 20 SEZ —Hyderabad, Telangana
- Full-time
- Business development
- Bachelor's degree
- Team management
Technical Product Owner
Cotiviti —Hyderabad, Telangana
- Full-time
- Computer science
- Engineering
- Research
WFM Staff Product Owner (Integrations)
TJX Companies —Hyderabad, Telangana
- Full-time
- Remote
- DevOps
- Analysis skills
- Agile
Sr. Engineering Manager
Enfec —Hyderabad, Telangana
- ₹4,46,698.96 - ₹13,29,379.04 a year
- Management
- Microsoft Office
- Analysis skills
Quick apply
Product Ops Manager- Sustainability Services, EU Marketplace
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Full-time
- Sales
- SQL
- Bachelor's degree
4d
Product Manager – Finance & Planning
Keka Technologies Pvt. Ltd —Hyderabad, Telangana
- Full-time
- ERP systems
- Research
- Analysis skills
Quick apply
Lead Product Owner - Salesforce TPM
Mattel —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Salesforce
5d
IT&D Manager, Advanced RGM Price
Reckitt —Hyderabad, Telangana
- Sales
- Project management
- Agile
- Health insurance
Product Manager - Tech, TimeHub
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Agile
Product Manager Technical
JPMorganChase —Hyderabad, Telangana
- Full-time
- Product management
- APIs
- AI
3d
Senior Manager - Data Sciences & Artificial Intelligence
Amgen —Hyderabad, Telangana
- Machine learning
- Agile
- In-person
Senior Manager
EXL Service —Hyderabad, Telangana
- Full-time
- Azure
- Master's degree
- Databases
Senior Product Manager-Technical, Amazon Finance Technology
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Bachelor's degree
GenAI Product Lead, EMAP
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- AI
- Health insurance
- Life insurance
Quick apply
Product Manager - Tech, Amazon Travel and Events
ADCI - Karnataka —Hyderabad, Telangana
- Full-time
- Business development
- Travel
- AI
IT&D Manager, Advanced RGM LSM
Reckitt —Hyderabad, Telangana
- APIs
- Agile
- Communication skills
- Health insurance
Principal Product Analyst
Amgen —Hyderabad, Telangana
- Azure
- DevOps
- Public speaking
Sr Product Manager Tech, Amazon Customer Service
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Sr. Product Manager-Tech, DSP-DA Lifecycle Solutions
Amazon Transportation Services Private Limited —Hyderabad, Telangana
- Full-time
- Bachelor's degree
Principal Engineering Program Manage
Providence Global Center —Hyderabad, Telangana
- Part-time
- Hybrid work
- Azure
- AWS
- Agile
- Health insurance

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Sr Manager, Product Management, Amazon Customer Service

ADCI HYD 20 SEZ -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Dart
Business development
Bachelor's degree
Team management

Full job description

DESCRIPTION

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.

We are looking for a customer-obsessed product leader to join us as a leader for the Dynamic Andon Response Team (DART) org within Customer Service. You will lead our team of program managers, product managers, quality managers and business analysts who dig deep into peer-to-peer consultation and customer escalations, trace it back to its source, and drive upstream and downstream product and programmatic improvements to DART Usage. Your teams will own the roadmap of DART strategic initiatives primarily focused on technical solutions to eliminate wasteful usage for DART and enhance CX for DART escalations.

Key job responsibilities
The role requires someone who can use significant expertise and high judgment to distill diverse inputs from customers, DART specialists and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the biggest opportunities and building compelling cases for improvements. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey. You will work across multiple organizations and leadership to influence and achieve consensus on priorities.

You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive high impact innovation and improvements that can transform the service experience we offer to our customers.
Your teams will create mechanisms that make defect elimination sustainable. This includes building dashboards and tools that show customer impact, designing processes that catch problems before they reach customers, and establishing metrics that keep everyone focused on goals. You will be regularly working at both tactical and strategic levels to deliver results.

This is the right role for you if:

You can handle significantly complex problems and efforts, with the ability to see both visible and not-yet-visible risks.
You excel at taking complex technical problems and explaining them clearly to drive consensus among stakeholders.
You can work strategically to determine where resources are best applied while actively working to remove bottlenecks.
You create scalable mechanisms and best practices while effectively influencing and force multiplying across organizations.
You have deep customer obsession and can translate that into measurable improvements in customer experience.

About the team
Key Responsibilities

Lead multiple teams to improve customer experience by proactively identifying and eliminating sources of customer escalations and associate consult contacts.
Own the DART Usage Rate improvement vision and create scalable mechanisms to drive organizational change.
Establish data-driven approaches to surface customer pain points and drive upstream action across organizations.
Influence senior leaders to prioritize and address systemic customer experience issues causing escalations through high-quality analytics and communication.
Advocate for customers in product, design, and operational decisions across organizations.
Deliver measurable outcomes aligned with organizational goals.
Write and present clear narratives to drive alignment and decision-making.
Coach and develop high-performing teams while creating leadership opportunities.

BASIC QUALIFICATIONS

12+ years of product or program management, product marketing, business development or technology experience
6+ years of team management experience
Bachelor's degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product

PREFERRED QUALIFICATIONS

Experience engaging and influencing senior executives
Proficient in Amazon business mechanisms (OP1/2, WBRs, PRFAQs)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior product manager jobs in hyderabad district telangana

Sr Manager, Product Management, Amazon Customer Service

Technical Product Owner

WFM Staff Product Owner (Integrations)

Sr. Engineering Manager

Product Ops Manager- Sustainability Services, EU Marketplace

Product Manager – Finance & Planning

Lead Product Owner - Salesforce TPM

IT&D Manager, Advanced RGM Price

Product Manager - Tech, TimeHub

Product Manager Technical

Senior Manager - Data Sciences & Artificial Intelligence

Senior Manager

Senior Product Manager-Technical, Amazon Finance Technology

GenAI Product Lead, EMAP

Product Manager - Tech, Amazon Travel and Events

IT&D Manager, Advanced RGM LSM

Principal Product Analyst

Sr Product Manager Tech, Amazon Customer Service

Sr. Product Manager-Tech, DSP-DA Lifecycle Solutions

Principal Engineering Program Manage

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PREFERRED QUALIFICATIONS

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