Req ID: 370770
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a SAP S4 HANA CS-SD Lead to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Job Title
SAP S/4HANA Transformation – CS / SD Lead
Job Summary
We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.
The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.
Key Responsibilities
S/4HANA CS / SD Workstream Leadership
- Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition).
- Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes.
- Act as the primary escalation point for CS / SD-related topics.
Solution Design Delivery
- Drive solution design and hands-on configuration for:
- SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management
- SAP CS: Service Orders, Notifications, Contracts, Warranties
- Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics.
- Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).
S/4HANA Transformation Activities
- Lead Fit-to-Standard (F2S) workshops and process harmonization.
- Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA.
- Guide Business Partner (BP) and customer master data conversion.
Integration Cross-Module Coordination
- Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams.
- Ensure seamless integration across Sales, Service, Logistics, and Finance.
- Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.
Testing, Cutover Go-Live
- Lead unit testing, SIT, UAT, and defect management for CS / SD.
- Own cutover planning for open sales orders, service orders, contracts, and billing.
- Provide go-live and hypercare support, ensuring business continuity.
Governance Team Leadership
- Ensure adherence to SAP Activate methodology, project standards, and documentation.
- Review and approve functional designs, configurations, and test artifacts.
- Mentor CS and SD consultants and support knowledge transfer.
Required Skills Experience
SAP CS / SD Expertise
- 10–12+ years of SAP experience with strong hands-on expertise in:
- SAP SD (Order-to-Cash)
- SAP CS (Service Management)
- At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role.
- Strong understanding of service management and sales processes.
S/4HANA Service Knowledge
- Experience with:
- S/4HANA SD simplifications and FSCM Credit Management
- CS integration with SD, MM, and FI
- S/4HANA Service Management roadmap
- Exposure to SAP FSM or CX Service is a plus.
- Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage
Leadership Delivery Skills
- Proven experience leading CS / SD delivery in large SAP programs.
- Strong stakeholder management and communication skills.
- Experience working in global onshore–offshore and multi-country environments.
Preferred Qualifications
- SAP S/4HANA certification in SD and/or CS
- Experience with SAP Activate methodology
- Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment
- Exposure to PM, EWM, or GTS is an advantage
Soft Skills
- Strong analytical and problem-solving capabilities
- Ability to translate complex service requirements into SAP solutions
- Mentoring and coaching mindset
- Excellent documentation and presentation skills
Location Work Model
- Location: As per project requirements
- Work Model: Hybrid / Onsite / Offshore (project dependent)
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
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