Dronagiri Navi Mumbai Maharashtra Social media executive Jobs – 79 Open Jobs Today

Customer Service Executive
Manetain —Mumbai District, Maharashtra
- Full-time
- Customer service
- English
- Organisational skills
- Paid time off
- Paid sick time
Quick apply
SEO Executive Intern / Trainee (Full‑time, In‑office)
smartmove2 uk —Saki, Mumbai, Maharashtra
- ₹8,000 - ₹12,000 a month
- Email
- English
- Bachelor's degree
- In-person
Graphic Designer
PRINTOGIFTS —Ghatkopar West, Mumbai, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Social media management
- English
- In-person
Quick apply
9d
Customer Care Executive
Superknit Industries —Lower Parel, Mumbai, Maharashtra
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick apply
3d
Order Processing Executive
Superknit Industries —Lower Parel, Mumbai, Maharashtra
- ₹15,000 - ₹22,000 a month
- Full-time
- Microsoft Excel
- Customer service
- Bachelor's degree
Quick apply
3d

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Social Media Intern
Escape By Aishwarya —Fort, Mumbai, Maharashtra
Graduate or pursuing graduation in Marketing, Mass Communication, Digital Marketing, Fashion, Design, or any relevant field. Freshers are encouraged to apply.
₹15,000.00 - ₹22,647.69 a month
Quick apply
13d
Social Media Manager
Soul works —Mumbai District, Maharashtra
Plan and execute social media strategies to boost engagement. Comfortable using an phone for shooting and editing.
₹30,000 - ₹40,000 a month
Quick apply
5d

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Customer Service Executive

Manetain
Mumbai District, Maharashtra

Quick apply

Job details

Permanent | Fresher | Full-time

Benefits

Provident Fund
Paid time off
Paid sick time

Qualifications

Customer service
English
Zendesk
Organisational skills
Customer support
Hindi
Communication skills

Full job description

About the Role:

We're looking for a Customer Service Executive who is passionate about creating exceptional customer experiences. You'll be the first point of contact for our customers, helping resolve queries, provide product guidance, and ensure every interaction reflects our brand values. If you're empathetic, solution-oriented, and enjoy building relationships with customers, we'd love to hear from you.

Key Responsibilities:

Respond to customer queries across email, chat, social media, WhatsApp, and phone calls in a timely and professional manner.
Resolve customer concerns related to orders, deliveries, returns, exchanges, refunds, payments, and products.
Provide accurate product recommendations and guidance based on customer needs.
Coordinate with logistics, warehouse, operations, and marketing teams to resolve customer issues efficiently.
Handle customer complaints with empathy while maintaining a positive brand experience.
Process returns, replacements, refunds, and order modifications in line with company policies.
Track customer interactions and maintain accurate records in CRM or customer support tools.
Identify recurring customer issues and share actionable insights with relevant teams.
Monitor customer satisfaction metrics and work towards achieving response time and resolution SLAs.
Support customer engagement initiatives, including review management and post-purchase communication.
Stay updated on product launches, promotions, and company policies to provide accurate information to customers.

Requirements:

1-3 years of experience in customer service, customer support, or customer success, preferably in an e-commerce or D2C brand.
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving and conflict-resolution skills.
High level of empathy, patience, and customer-first mindset.
Ability to multitask and manage multiple customer conversations simultaneously.
Comfortable using customer support platforms, CRMs, Shopify, and order management systems.
Strong attention to detail and organizational skills.
Ability to thrive in a fast-paced startup environment.

Preferred Qualifications:

Experience working with Shopify, Gorgias, Freshdesk, Zendesk, Intercom, or similar customer support tools.
Prior experience in consumer brands is preferred.
Familiarity with logistics partners and e-commerce operations is an added advantage.

What We're Looking For

A genuine passion for helping people.
Strong ownership and accountability.
Excellent communication and interpersonal skills.
Calm under pressure and able to handle difficult situations professionally.
A proactive mindset with a focus on continuous improvement.
Someone who enjoys working collaboratively across teams and contributing to a great customer experience.

Benefits:

Paid sick time
Paid time off
Provident Fund

Application Question(s):

How soon can you join?
What is your current CTC?
What is your expected CTC?

Work Location: In person

Quick apply

Refine Your Search

social media executive jobs in dronagiri navi mumbai maharashtra

Customer Service Executive

SEO Executive Intern / Trainee (Full‑time, In‑office)

Graphic Designer

Customer Care Executive

Order Processing Executive

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