Wagholi Pune Maharashtra Desktop support technician Jobs – 138 Open Jobs Today

Senior Technical Support Engineer
Nice —Pune, Maharashtra
- Weekend availability
- Remote
- Azure
- Computer Science
- Software troubleshooting
23h
System Administrator
Accoona IT —Viman Nagar, Pune, Maharashtra
- ₹5,00,000 - ₹8,00,000 a year
- Full-time
- Microsoft Access
- Windows
- AWS
- Health insurance
Quick apply
9d
Technical Support Engineering, Sr Engineer
Synopsys —Pune, Maharashtra
- English
- Master's degree
- Bachelor's degree
- Health insurance
4h
Technical Support Executive
Sancuro Infotech —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Business Administration
IT Hardware & Application Support Lead (7–10 Years Experience)
Sanghvi Movers —Pune, Maharashtra
- Heavy lifting
- Software troubleshooting
- ERP systems
IT Support Engineer (L2) â€“ Generalist IT
ProcDNA —Pune, Maharashtra
- Full-time
- Azure
- Microsoft Outlook
- Software troubleshooting
Technical Support Engineer (Office)
Manabh Software —Pune, Maharashtra
- Microsoft Access
- English
- Master's degree
Sr Technical Support Consultant
Altera Digital Health Inc. —Pune, Maharashtra
- Weekend availability
- Nursing
- Computer Science
- Software troubleshooting
14d
Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Technical Support Executive
Syscraft Technologies —Pune, Maharashtra
- SQL
- Bachelor's degree
- Linux
Associate Trainee-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Weekend availability
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
Quick apply
System Administrator/Server Administrator
Pragtech —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Windows
Sr Technical Support Consultant
Harris Computer Systems —Pune, Maharashtra
- Weekend availability
- Nursing
- Computer Science
- Software troubleshooting
Director, Technical Support
Qualys —Pune, Maharashtra
- Full-time
- Computer Science
- B.Sc
- Master's degree
Senior IT Support Engineer
ComUnus Technologies Pvt Ltd —Pune, Maharashtra
- Up to ₹5,00,000 a year
- Full-time
- Software troubleshooting
- Windows
- In-person
Quick apply
13d
Technical Support Engineer
Fronius —Pune, Maharashtra
- Online application
- English
- Electrical experience
Technical Customer Support II
Zebra Technologies —Pune, Maharashtra
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
13d
Technical Support & Service Manager - ESS / BESS
Mahindra & Mahindra Ltd —Pune, Maharashtra
- Customer service
- Electrical experience
- Bachelor's degree
2d
Expert Technical Support Engineer
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Azure
- Software troubleshooting
- Windows
1d
Technical Support Engineer - Netsuite (L3)
Blueflame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
11d

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Senior Technical Support Engineer

Nice -
Pune, Maharashtra

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Job details

23 hours ago

Qualifications

Jira
BCS
CI/CD
ITIL Certification
Azure
Law
Computer Science
Software troubleshooting
Kubernetes
Full-stack development
B.Sc
DevOps
UNIX
Windows
Technical support
Master's degree
SQL
Docker
Bachelor's degree
Zendesk
ITIL
Continuous integration
REST
APIs
ServiceNow
B.E.
Linux
AI
Communication skills
Python
PowerShell
Information Technology

Full job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We're looking for a sharp, resourceful engineer to take on our toughest production problems on a cloud-based enterprise platform — a system of interconnected services running on Azure that ingests data from external sources. You'll be the person who diagnoses what others can't, gets to root cause fast, and ships a resolution customers can rely on.

This isn't a monitoring seat. It's closer to a forward-deployed role: you'll work directly with customers and product teams, understand how they actually use the platform, and solve real problems end to end. We're not looking for a superhero who claims to know everything — we want someone smart, curious, and driven, with a track record of building automations that make their own work, and their team's, faster and more reliable. If you reach for a script or an AI tool before doing the same task by hand a third time, you'll fit right in.

How will you make an impact?

Own complex production incidents on our Azure-based platform — investigate, diagnose to root cause, and drive resolution across the services and external data integrations involved.

Work shoulder-to-shoulder with customers and R&D as a forward-deployed problem-solver: understand the real-world use case, reproduce the issue, and deliver a fix or workaround that sticks.

Diagnose issues across the full stack — application telemetry and logs, REST APIs, database queries, and data-ingestion pipelines from external sources.

Build automations — scripts, tools, and workflows — that eliminate repetitive work, speed up diagnosis, and stop incidents from recurring.

Use and build with AI: apply AI-powered tools to accelerate troubleshooting, and bring hands-on knowledge of how AI solutions are developed to create smarter support tooling.

Turn every hard-won fix into reusable knowledge — runbooks, KB articles, and SOPs the whole team can lean on.

Escalate cleanly to Tier 4 / R&D when needed, with the diagnostic groundwork already done.

Meet defined SLAs and KPIs, and participate in 24x7 rotational shifts, including nights, weekends, and holidays.

Have you got what it takes?

3–5 years diagnosing and resolving production issues in a cloud (ideally Azure) enterprise environment.

Proven expertise troubleshooting live applications end to end: reading telemetry and logs (Application Insights, Kibana, Grafana, Azure Monitor), debugging REST APIs (Postman), and writing SQL to investigate data and establish root cause.

A builder's instinct — concrete examples of automations you've created to make support work faster, more consistent, or less manual (Shell, PowerShell, Python, or similar).

Working knowledge of AI development, not just AI usage — you understand how solutions built with AI and LLMs come together and can apply that to support tooling.

Solid grasp of cloud-native web applications, microservices, and how data flows between integrated services and external sources.

Comfort across Windows/Linux/Unix and the command line, and experience with ITSM tools such as ServiceNow, Jira, or Zendesk.

Strong communication and a genuine go-getter mindset — you take ownership, chase problems down, and don't wait to be told.

Bachelor's degree in Computer Science, Information Technology, or a related field (B.E/B.Tech/BS).

Willingness to work in a 24x7 rotational support model.

Nice to Have

Hands-on experience with Azure AI Services, Azure OpenAI, Microsoft Copilot, or building on enterprise AI/LLM platforms.

Containerization (Docker) and orchestration (Kubernetes).

Experience with CI/CD pipelines and DevOps practices.

ITIL Foundation certification or working knowledge of ITIL processes.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11507

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

desktop support technician jobs in wagholi pune maharashtra

Senior Technical Support Engineer

System Administrator

Technical Support Engineering, Sr Engineer

Technical Support Executive

IT Hardware & Application Support Lead (7–10 Years Experience)

IT Support Engineer (L2) â€“ Generalist IT

Technical Support Engineer (Office)

Sr Technical Support Consultant

Helpdesk Shift lead

Technical Support Executive

Associate Trainee-Enterprise Helpdesk

System Administrator/Server Administrator

Sr Technical Support Consultant

Director, Technical Support

Senior IT Support Engineer

Technical Support Engineer

Technical Customer Support II

Technical Support & Service Manager - ESS / BESS

Expert Technical Support Engineer

Technical Support Engineer - Netsuite (L3)

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