Dumjor West Bengal Operations manager Jobs – 83 Open Jobs Today

Opportunity For Operation Manager With US Healthcare
Gear Inc. —Kolkata, West Bengal
- Full-time
- English
- Analysis skills
- Bachelor's degree
Quick apply
Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Management
- Customer service
- English
Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Analysis skills
Cloud Operations Administrator
Accenture —Kolkata, West Bengal
- Full-time
- Azure
Team Leader – Customer Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Management
- Team management
- Organisational skills
Team Leader - Operations (BPO Outbound Sales)
FastInfo Legal Services Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Management
- Business development
- Paid time off
- Paid sick time
Quick apply
Team Leader- Operations|International|30082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Mandatory manhole experience for role of Production manager
Duas Knowledge Potli —Kolkata, West Bengal
- ₹60,000 - ₹90,000 a month
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
Team Leader – Outbound & Inbound Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Customer service
- Bachelor's degree
- Communication skills
Team Leader - Operations
Foodiss Enterprises —Kolkata, West Bengal
- ₹10,000 - ₹12,000 a month
- Full-time
- Paid time off
- Cell phone reimbursement
Quick apply
14d
Team Leader – Training Operations – E-Commerce- Kolkata
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Management Intern
Vivanta Kolkata —Kolkata, West Bengal
- ₹8,086 - ₹9,000 a month
- Hospitality
- 12th Pass
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
12d
Lead - Sales and Operations
MyTripvilla —Kolkata, West Bengal
- English

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Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
In this role, you will manage proctoring and review teams, ensure adherence to academic integrity protocols, and support seamless service delivery within a…

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Opportunity For Operation Manager With US Healthcare

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

English
Analysis skills
Bachelor's degree
Customer relationship management
Leadership
Billing
Communication skills

Full job description

The Operations Manager in the Healthcare Accounts Receivable (AR) and Medical Billing program plays a strategic leadership role in managing the overall performance and day-to-day operations. This role ensures SLA compliance, quality service delivery, workforce optimization, and strong client alignment.

The Operations Manager serves as the primary point of contact for internal teams and external stakeholders, driving improvements through data insights, collaboration, and proactive problem-solving.

This role requires strong leadership, data-driven decision-making, strategic planning, and cross-functional collaboration. The ideal candidate is analytical, client-focused, and thrives in a fast-paced BPO environment.

Oversee overall Service Delivery performance, ensuring achievement of client-defined KPIs such as Quality, Efficiency, Staffing, and Service Level;
Collaborate effectively with team members, co-managers, and cross-functional departments (GA, HR, Recruitment, IT, Training, Quality, Workforce Management) to develop and implement action plans that resolve issues and drive continuous improvement;
Review, create, and update Standard Operating Procedures to ensure operational consistency, compliance, and process optimization.
Daily communication with the client to align expectations;
Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
Manage program daily and monthly operating metrics within budgeted expense parameters;
Develop, manage, and maintain employee productivity goals against departmental standards;
Produce operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
Coordinate with Site Senior Manager on Human Resource recruiting, training, development, and retention.

JOB REQUIREMENT

Bachelor’s degree or equivalent work experience
Fluent in English (C1 level or above), with strong communication and leadership skills.
Minimum 23 years of experience in healthcare AR, revenue cycle, or medical billing, with at least 1-2 years in a leadership role managing teams and client relationships.
Experience in performance reviews, KPI negotiations, and process transitions.
In-depth knowledge of billing practices, payer guidelines, denial management, and compliance standards (e.g., HIPAA).
Strong analytical, decision-making, and problem-solving skills.
Comfortable using billing systems, claim portals, and productivity monitoring tools.
Ability to thrive in a fast-paced, client-driven environment.

RELATIONSHIP - NOT APPLICABLE

INTERNAL

EXTERNAL

Operations Team
Client’s Product Team

COMPETENCY

Operations Oversight & Performance Management

Oversee day-to-day operations and performance metrics of the AR and medical billing teams.
Ensure all program KPIssuch as Quality, Productivity and Service Levelare consistently met.
Monitor and evaluate team output using operational reports,

dashboards, and productivity tools.

Initiate and manage performance improvement plans for

underperforming units or metrics.

Ensure adequate staffing, floor coverage, and shift optimization

based on volume and capacity.

Client Engagement & Business Reviews

Lead regular client calls and business reviews, providing insights, performance data, and action plans.
Ensure timely response to escalations and client concerns with root cause and resolution tracking.
Translate client updates, expectations, and goals into actionable

steps for internal teams.

Cross-Functional Collaboration

Collaborate with QA, Training, WFM, HR, and IT to support seamless operations and compliance.
Participate in policy updates, program launches, and process

alignment sessions.

Support onboarding, refresher training, and employee retention initiatives in coordination with other departments.

Reporting & Insights

Prepare weekly and monthly reports including productivity trends,

client metrics, and performance risks.

Conduct root cause analysis and present insights for continuous improvement and strategy formulation.
Contribute to capacity planning and forecasting based on historical

data and client volumes.

Quick apply

Refine Your Search

operations manager jobs in dumjor west bengal

Opportunity For Operation Manager With US Healthcare

Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India

Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)

Cloud Operations Administrator

Team Leader – Customer Operations – Kolkata, India

Team Leader - Operations (BPO Outbound Sales)

Team Leader- Operations|International|30082025

Mandatory manhole experience for role of Production manager

Team Leader – Outbound & Inbound Operations – Kolkata, India

Team Leader - Operations

Team Leader – Training Operations – E-Commerce- Kolkata

Operations Management Intern

Lead - Sales and Operations

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