JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager – F&B - Work Dynamics (region/country)
What this job involves:
Navigating through the gruelling demands of dining operations
For many people in the food industry, a busy kitchen and a military unit operate similarly—both require rigour, discipline and precision for success. So if you’re looking to grow your strength in the F&B area, this role may be perfect for you!
Like a high-ranking officer creating order and efficiency in a brigade, you’ll need to foster camaraderie and teamwork to get a kitchen through the rapid-fire demands of busy operations. You’ll also emphasize the biggest success factor in the kitchen—discipline—to ensure dining establishments’ strict adherence to high standards in food safety and quality. You’ll be an authority—like a military officer inspecting the troops—as you must go above and beyond in monitoring food preparation methods, portion sizes and presentation to ensure that a dish is as it should be, or even better!
Adopting intelligence officer-like vetting skills will help you go a long way, as you can use these in reviewing and developing menus based on factors such as nutritional value, popularity and cost.
Additionally, before the start of food service, you’ll need to sample the prepared food—it’s the best way to guarantee palatability and flavour conformity.
Keeping an eye on feedback, records and supplies
Are you an expert in handling customer feedback? In this role, you’ll develop ways to gauge customer satisfaction. You’ll also look into complaints about food quality and service, and see to it that such issues are resolved accordingly.
Taking a proactive stance, you’ll review our operations regularly to identify opportunities for improving service, safety and overall performance. Likewise, you’ll determine which food offerings are popular among consumers.
Keeping tab of supply and equipment inventories, and maintaining records on cafeteria operations also come with the role.
You’ll coordinate, as well, all equipment maintenance and repairs, waste removal and pest control activities. Carrying out hygiene audits both internally and through a third-party agency.
Ensuring proper documentation and keeping records (sanitation, food subsidy records, etc.) up to date and consistent with government standards are a must do.
Managing catering events
The role also involves arranging and negotiating with clients regarding the facilities and catering services for special events. This means you will be on top of production schedules, and work closely with a catering vendor to identify how much and what type of food to serve.
In-depth understanding of the role’s ins and outs
You’ll need significant and relevant experience in handling base kitchens. Your impeccable skills in evaluating existing processes and tweaking them when necessary will prove useful. You’ll also have solid background in formulating policies and developing new strategies and procedures.
Excellent vendor management skills and good working knowledge of important catering elements—including supplies, equipment, services ordering and inventory control—are also helpful.
Strong leadership and organizational skills
Are you a dependable leader who can effectively supervise and train employees? Do you have technical aptitude and report generation skills? If you said yes to all these, we are more than happy to discuss this opportunity with you.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
