Dum Dum Kolkata West Bengal Senior program Jobs – 161 Open Jobs Today

Manager - Workforce Management 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Finance
Quick apply
3h
Senior Telecaller
Bengal Business School —Salt Lake, Kolkata, West Bengal
- ₹10,000 - ₹30,000 a month
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Paid time off
Quick apply
13d
Senior HR Executive
ZENITH METALIK ALLOYS LTD. —Bara Bazar, Kolkata, West Bengal
- ₹15,000 - ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Paid time off
- Cell phone reimbursement
Quick apply
10d
Lead - Commercials 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Salesforce
- English
- Finance
Quick apply
7d
Senior Academic Counsellor
Trisita Engineering Llp —Kolkata, West Bengal
- Full-time
- Walk-in
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply
10d
Service Delivery Leader - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Program Director 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Part-time
- Hybrid work
- PMP
- English
- Finance
Quick apply
21h
Talent Acquisition Specialist (Entry Level)
Integrated Technology Strategies, Inc. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- B.Sc
Quick apply
Senior Financial Crime Compliance Manager
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Quick apply
App Automation Eng Associate
Accenture —Kolkata, West Bengal
- Weekend availability
- Microsoft Excel
- Azure
- Computer Science
Senior School Physics Teacher
Calcutta International School —Kolkata, West Bengal
- Master's degree
- Education
- Communication skills
Java Developer (Exp 4+ yrs)
Red Apple Technologies Pvt Ltd —New Town, Kolkata, West Bengal
- ₹6,00,000 - ₹9,00,000 a year
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Health insurance
Quick apply
Senior Supervisor - AVP Level 2
Apex Group —Kolkata, West Bengal
- Full-time
- Accounting
Senior Cloud Specialist (Incident and Change Management)
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Bachelor's degree
- Communication skills
Manager - HRBP
mPokket —Kolkata, West Bengal
- Full-time
- Management
- Presentation skills
- Human resources
Senior Solution Engineer - Kolkata
Vunet Systems —Kolkata, West Bengal
- Full-time
- Databases
- SQL
- Machine learning
- Health insurance
Sr.Functional Analyst (ISG)
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- Oracle
- SQL
- SDLC
15h
Admission Manager
Moople Institute of Animation & Design —Jodhpur Park, Kolkata, West Bengal
- ₹10,000 - ₹35,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Cell phone reimbursement
Quick apply
Lead User Experience Designer - Healthcare
Hyland —Kolkata, West Bengal
- Full-time
- Remote
- Travel
- Agile
- AI
Senior Manager – Information Security – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Computer Science
- Bachelor's degree
- Travel

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Manager - Workforce Management 4C

Genpact India Pvt. Ltd. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
3 hours ago

Qualifications

Power BI
Economics
Programme design
Microsoft Excel
Business intelligence
Statistics
Talent acquisition
Maths
English
Finance
Master's degree
SQL
Analysis skills
Human resources management
Bachelor's degree
Human resources
Forecasting
MA
Data analytics
Pivot tables
Business Administration
SHRM Senior Certified Professional
Workforce management
BA
Communication skills

Full job description

Manager - Workforce Management

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Manager - Workforce Management

We are seeking a detail-oriented and analytical Data Analyst to support Workforce Management (WFM) operations through data-driven insights, forecasting, reporting, and performance analysis. The role will be responsible for transforming workforce and operational data into actionable recommendations that optimize staffing, productivity, service levels, and customer experience.

The ideal candidate will possess strong analytical and reporting skills, experience working with workforce management data, and the ability to collaborate with operations, planning, and leadership teams to drive informed business decisions.

Key Responsibilities

Workforce Management Analytics

Analyze workforce performance metrics including productivity, utilization, occupancy, shrinkage, adherence, absenteeism, and attrition.
Support forecasting and capacity planning activities by analyzing historical trends and business demand patterns.
Develop staffing models and workforce scenarios to optimize resource allocation.
Monitor staffing performance against forecasted demand and recommend corrective actions.

Reporting & Dashboard Development

Design, develop, and maintain operational dashboards and reports using BI tools.
Automate recurring reports to improve reporting efficiency and data accuracy.
Provide daily, weekly, and monthly workforce performance reporting to stakeholders.
Create executive-level presentations highlighting key workforce trends and insights.

Data Analysis & Insights

Perform deep-dive analyses to identify operational inefficiencies and improvement opportunities.
Conduct root cause analysis on service-level variances and workforce performance issues.
Use statistical techniques and trend analysis to support business recommendations.
Translate complex data into clear and actionable insights for business partners.

Stakeholder Management

Partner with Workforce Management, Operations, HR, Finance, and Business Leaders to understand reporting requirements.
Present findings and recommendations to leadership teams.
Support business reviews and planning cycles through analytical insights.

Data Governance & Quality

Ensure workforce data accuracy, integrity, and consistency across reporting systems.
Identify data quality issues and work with relevant teams to implement corrective actions.
Maintain documentation of reporting processes, metrics definitions, and analytical models.

Required Qualifications

Bachelor's degree in Statistics, Mathematics, Economics, Business Analytics, Computer Science, Engineering, or related field.
experience in Data Analytics, Business Intelligence, Workforce Management Analytics, or a related role.
Strong proficiency in SQL for data extraction, transformation, and analysis.
Advanced Microsoft Excel skills including Pivot Tables, Power Query, and complex formulas.
Experience with visualization tools such as Power BI
Knowledge of workforce management concepts including: Forecasting Capacity Planning Scheduling Real-Time Management Service Level Management Workforce KPIs
Strong analytical, problem-solving, and critical-thinking abilities.
Excellent communication and stakeholder management skills.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compensation Professional (CCP) - WorkdayWorkday, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI), SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

Compensation Program Design, Compliance Services, Data Analytics, Employee Experience, Employee Lifecycle Management, Talent Acquisition, Workforce Planning

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Workforce Management

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

senior program jobs in dum dum kolkata west bengal

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Manager - Workforce Management

Key Responsibilities

Workforce Management Analytics

Reporting & Dashboard Development

Data Analysis & Insights

Stakeholder Management

Data Governance & Quality

Required Qualifications

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