Dumjor West Bengal Operations manager Jobs – 84 Open Jobs Today

Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Management
- Customer service
- English
Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
- Analysis skills
Cloud Operations Administrator
Accenture —Kolkata, West Bengal
- Full-time
- Azure
Team Leader - Operations (BPO Outbound Sales)
FastInfo Legal Services Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Management
- Business development
- Paid time off
- Paid sick time
Quick apply
Team Leader – Customer Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Management
- Team management
- Organisational skills
Team Leader- Operations|International|30082025
TGBPL TP India - IBU —Kolkata, West Bengal
- Full-time
- Remote
- Work from home
Team Leader - Operations
Foodiss Enterprises —Kolkata, West Bengal
- ₹10,000 - ₹12,000 a month
- Full-time
- Paid time off
- Cell phone reimbursement
Quick apply
Team Leader – Outbound & Inbound Operations – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Customer service
- Bachelor's degree
- Communication skills
Mandatory manhole experience for role of Production manager
Duas Knowledge Potli —Kolkata, West Bengal
- ₹60,000 - ₹90,000 a month
- Full-time
- Bachelor's degree
- In-person
- Manufacturing
Quick apply
Team Leader – Training Operations – E-Commerce- Kolkata
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operations Management Intern
Vivanta Kolkata —Kolkata, West Bengal
- ₹8,086 - ₹9,000 a month
- Hospitality
- 12th Pass
- Bachelor's degree
- Health insurance
- Life insurance
Quick apply
13d
Lead - Sales and Operations
MyTripvilla —Kolkata, West Bengal
- English

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Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)
Fusion CX —Kolkata, West Bengal
For professionals seeking workforce management jobs in Kolkata or looking to grow within WFM analyst jobs in Kolkata, this role provides structured exposure to…

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Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India

Fusion CX -
Kolkata, West Bengal

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Job details

Qualifications

Management
Customer service
English
Analysis skills
Supervising experience
Quality assurance
Bachelor's degree
SaaS
Communication skills

Full job description

Are you an experienced leader with strong operational, quality, and people-management skills? Fusion CX is hiring a Team Lead / Supervisor for its Review and Proctoring operations in Kolkata. In this role, you will manage proctoring and review teams, ensure adherence to academic integrity protocols, and support seamless service delivery within a global education-support workflow. If you are seeking team lead jobs in Kolkata, BPO leadership roles, or supervisory opportunities in education support, this position offers strong career growth potential. Apply now!

Job Description:

About the Role

The Team Lead or Supervisor oversees proctoring and image review teams, ensuring operational efficiency, quality assurance, and compliance with academic integrity standards. The role includes managing escalations, monitoring performance, preparing reports, and coordinating with stakeholders for staffing and process improvements.

Key Responsibilities

Supervise daily operations of proctoring and image review teams.
- Provide coaching, guidance, and performance feedback.
- Manage escalations involving technical issues, misconduct reviews, or sensitive customer situations.
- Track performance metrics such as accuracy, responsiveness, attendance, and turnaround time.
- Prepare operational and quality reports for internal and external stakeholders.
- Coordinate staffing levels, performance expectations, and process improvements.
- Support onboarding, training, and continuous skill development for team members.
- Ensure adherence to academic integrity protocols, NDA requirements, FERPA guidelines, and overall data security standards.

Job Requirements:

Required Skills and Qualifications

Three to five years of supervisory experience in BPO, customer service, or education support.

A bachelor’s degree is required.
Strong leadership, people management, and escalation-handling abilities.
Excellent English communication skills, both written and verbal.
Experience in SaaS, EdTech, proctoring, or compliance-based workflows is preferred.
Strong analytical skills to evaluate performance data and implement corrective actions.

Why Join Fusion CX?

At Fusion CX, you will lead a high-impact function within the growing online examination and proctoring space. You will work in a collaborative environment that values initiative and accountability, gain exposure to advanced tools and global compliance standards, and have access to structured leadership development and long-term growth opportunities. If you are looking for team lead jobs in Kolkata, EdTech supervisory roles, or leadership opportunities in a global customer experience organization, apply today and contribute to strengthening secure, reliable online testing environments at Fusion CX. Apply now!

Apply Now

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operations manager jobs in dumjor west bengal

Team Leader / Supervisor – Review & Proctoring Operations – Kolkata, India

Senior Executive – Workforce Management (WFM & RTA) – International Operations (WFO, Kolkata)

Cloud Operations Administrator

Team Leader - Operations (BPO Outbound Sales)

Team Leader – Customer Operations – Kolkata, India

Team Leader- Operations|International|30082025

Team Leader - Operations

Team Leader – Outbound & Inbound Operations – Kolkata, India

Mandatory manhole experience for role of Production manager

Team Leader – Training Operations – E-Commerce- Kolkata

Operations Management Intern

Lead - Sales and Operations

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I want to receive the latest job alerts for operations manager in dumjor west bengal

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