Deccan Pune Maharashtra Us customer service representative Jobs – 120 Open Jobs Today

MANAGER, SRE & PLATFORM ENGINEERING
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Quick apply
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MANAGER, SRE & PLATFORM ENGINEERING

Armor Defense Inc -
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

BCS
CI/CD
Cloud infrastructure
Azure
Management
Computer Science
PCI
Kubernetes
Load balancing
DevOps
Git
Bash (Unix shell)
AWS
Bachelor's degree
Terraform
Continuous integration
Scripting
DNS
GitHub
IT
VMWare
AI
vSphere
Python
PowerShell
Information Technology
VPN

Full job description

At Armor, we are committed to making a meaningful diFerence in securing cyberspace. Our vision is to be the trusted protector and de facto standard that cloud-centric customers entrust with their risk. We strive to continuously evolve to be the best partner of choice, breaking norms and tirelessly innovating to stay ahead of evolving cyber threats and reshaping how we deliver customer outcomes. We are passionate about making a positive impact in the world, and we’re looking for a highly skilled and experienced talent to join our dynamic team.

Armor has unique offerings to the market so customers can a) understand their risk b) leverage Armor to co-manage their risk or c) completely outsource their risk to Armor.

Learn more at: https://www.armor.com

WORK LOCATION & SCHEDULE:

Plano, Texas: Hybrid schedule with mandatory in-office three days on Tuesday, Wednesday, and Thursday.
Pune, India: Hybrid schedule with mandatory in-office four days on Monday, Tuesday, Wednesday, and Thursday.

SUMMARY

The Manager, SRE & Platform Engineering reports to the Director of Platform Engineering and provides technical leadership for Armor’s SRE and infrastructure engineering team. This position is responsible for the operational reliability, availability, and performance of Armor’s production infrastructure, including managed security services, enterprise cloud, and MDR platforms. The role exercises independent judgment and discretion in directing incident response, establishing reliability strategy, making infrastructure architecture decisions, and developing engineering talent. This is a hands-on technical leadership position that combines people management with direct operational accountability.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Additional duties may be assigned as required)

Lead, hire, develop, and manage the SRE and infrastructure engineering team, including setting technical direction, conducting performance evaluations, and building engineering capability.
Own operational coverage including on-call rotations, incident command, escalation procedures, and blameless postmortem processes to drive continuous improvement and reduce incident recurrence.
Drive automation of infrastructure operations across CI/CD pipelines, infrastructure-ascode, self-healing systems, and automated remediation to systematically reduce manual operational burden.
Manage and improve infrastructure spanning VMware/Proxmox private cloud, public cloud platforms (AWS, Azure, GCP), and hybrid environments.
Own monitoring, alerting, and observability across the production environment, including designing actionable dashboards, meaningful alert thresholds, and operational runbooks.
Plan and execute infrastructure migrations, platform transitions, and hardware refresh programs in coordination with the Director of Platform Engineering, ensuring minimal customer disruption.
Maintain compliance and audit readiness (PCI-DSS, HIPAA, SOC 2) as an integrated operational discipline across all infrastructure operations.
Define and track SLIs/SLOs that reflect customer impact. Systematically identify and reduce operational toil.
Implement AI-assisted operations including automated triage, root cause analysis, predictive alerting, and intelligent escalation to improve mean time to resolution.
Coordinate with the Director of Platform Engineering and Product Engineering teams on release readiness, production handoffs, change management, and capacity planning.

REQUIRED SKILLS

8+ years of experience in SRE, DevOps, or Infrastructure Engineering in production environments, including 2+ years leading or managing engineering teams.
Hands-on production experience with Kubernetes and container orchestration, cloud infrastructure (AWS preferred; Azure or GCP acceptable), Infrastructure as Code (Terraform or equivalent), and CI/CD/GitOps practices.
Strong automation and observability experience using scripting (Python, Bash, or PowerShell) and monitoring platforms such as Datadog, Prometheus, Grafana, or equivalent.

Preferred Skills

VMware vSphere, Proxmox, NSX-T, Zerto, and Rubrik (expected to learn within first six months).
Advanced networking (DNS, VPNs, firewalls, load balancing).
Git proficiency and AI-assisted development tools (GitHub Copilot, Claude Code, or similar).
Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
Experience operating in regulated environments with compliance and audit responsibilities (PCI-DSS, HIPAA, SOC 2, or similar), including supporting infrastructure through audit readiness and compliance activities.

WHY ARMOR

Join Armor if you want to be part of a company that is redefining cybersecurity. Here, you will have the opportunity to shape the future, disrupt the status quo, and be a part of a team that celebrates energy, passion, and fresh thinking. We are not looking for someone who simply fills a role – we want talent who will help us write the next chapter of our growth story.

ARMOR CORE VALUES
Commitment to Growth: A growth mindset that encourages continuous learning and improvement with adaptability in the face of challenges.
Integrity Always: Sustain trust through transparency + honesty in all actions and interactions regardless of circumstances.
Empathy In Action: Active understanding, compassion and support to the needs of others through genuine connection.
Immediate Impact: Taking initiative with swift, informed actions to deliver positive outcomes.
Follow-Through: Dedication to delivering finished results with attention to quality and detail to achieve the desired outcomes.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment can be either in an office setting or remotely from anywhere.

Equal opportunity employer - it is the policy of the company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other consideration protected by federal, state or local laws.

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us customer service representative jobs in deccan pune maharashtra

MANAGER, SRE & PLATFORM ENGINEERING

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