Sharma Nagar Chennai Tamil Nadu Customer support coordinator Jobs – 126 Open Jobs Today

Enrollment Support Coordinator - India
Fueling Brains & FB Academies —Chennai, Tamil Nadu
- Full-time
- CRM software
- Childcare
- English
Quick apply
2d
Export Inside sales coordinator
ALPHA GLOBAL LOGISTICS —Chennai, Tamil Nadu
- From ₹4,80,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3d
Human Resources Co-ordinator
Gradiant —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Coordinator at Anna Nagar, Chennai
imperial Diagnostics —Anna Nagar, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Flexible schedule
Quick apply
5d
Sales Coordinator
Diamond Lead Associates —Ambattur, Chennai, Tamil Nadu
- ₹18,000 - ₹25,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
4d
Training Coordinator
Vestas —Chennai, Tamil Nadu
- Full-time
- Presentation skills
- Recruiting
Campaign Quality Assurance Specialist
Havas Group —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
Urgent Requirement For Area Sales Manager
Sunshine Manpower Solution And Services —Chennai, Tamil Nadu
- ₹7,00,000 - ₹8,50,000 a year
- Sales
- Master's degree
- Bachelor's degree
Multi carrier - Landside Specialist
Maersk —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Coordinator
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- Sales
- B.Sc
- English
Office Manager
Denodo —Chennai, Tamil Nadu
- Google Suite
- B.Sc
- Bachelor's degree
Business Development Executive ( Chennai , Tirunelveli & Trichy)
YENNES Infotec —Chennai, Tamil Nadu
- Full-time
- Sales
- English
- Bachelor's degree
Sales Operations Executive
Sunchem Marketing Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
- Commuter assistance
- Health insurance
Quick apply
Technical Sales Coordinator
HADRON INFRA PROJECTS PVT LTD —Anna Nagar, Chennai, Tamil Nadu
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Associate
Empowering Assurance Systems Pvt Ltd —Anna Nagar, Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
2d
Transport & Logistics Specialist
Hitachi Rail —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Analysis skills
Sales and Service Coordinator
Desirous Global Consulting —Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Presentation skills
Service Coordinator
Caresoft Technologies —Ekkattuthangal, Chennai, Tamil Nadu
- ₹12,000 - ₹22,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Cell phone reimbursement
Quick apply
4d
Sales and Service Coordinator
Visma Instruments and Technologies —Porur, Chennai, Tamil Nadu
- Full-time
- English
- Microsoft Office
- Presentation skills
Sales Coordinator
Nexus Automation Solutions —Chennai, Tamil Nadu
- Call employer
- Electrical experience

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Enrollment Support Coordinator - India

Fueling Brains & FB Academies -
Chennai, Tamil Nadu

Quick apply

Job details

Full-time
2 days ago

Qualifications

CRM software
Childcare
English
Administrative experience
12th Pass
Customer support

Full job description

OVERVIEW:

The Enrollment Support Coordinator is a Chennai-based, back-office individual contributor role responsible for managing email-based registration, enrollment, and billing support for Fueling Brains Academies in Canada, working a split shift covering both MST and IST business hours. The role focuses on accurate documentation, CRM data integrity, compliance reporting, and timely resolution or routing of parent and centre inquiries. This is not a sales or lead-conversion role — it is a process- and accuracy-driven support function that keeps the enrollment pipeline clean and compliant behind the scenes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Email & Inquiry Support

Respond to and manage all inbound registration and enrollment support emails within defined SLAs
Triage inquiries and route to the appropriate team (Billing, Centre Directors, Sales & Admissions) as needed
Maintain a professional, consistent tone and brand voice across all email communication

Registration & Documentation Support

Support processing of registration documentation and required paperwork received by email
Ensure registration records are complete, accurate, and compliant
Confirm program placement and start-date details are correctly reflected in internal records

Compliance & Government Reporting

Complete accurate and timely monthly entries in the Alberta Government Child Care Portal (CCPN)
Ensure all entries are aligned with internal records and submitted within required timelines

Billing Coordination

Act as the coordination point for billing-related inquiries received by email
Log, track, and route billing issues to the appropriate team
Follow up to ensure timely resolution and communication back to families
This role does not process payments or make financial decisions.

CRM & Data Integrity

Maintain high standards of CRM data accuracy and completeness for existing leads and enrollments
Ensure consistent tracking of interactions and updates
Support improvements to workflows and reporting processes

Reporting & Continuous Improvement

Maintain regular reporting on email volumes, response times, and resolution rates
Identify recurring issues, gaps, and operational challenges
Provide insights and recommendations to improve support processes and outcomes

Cross-Training & Business Continuity

Maintain clear, up-to-date documentation of key support processes and workflows
Cross-train with the Sales & Admissions team to build knowledge of related processes and dependencies
Support onboarding and training of new team members as required
Ensure continuity of operations during absences, transitions, or peak periods through effective knowledge sharing

REQUIRED SKILLS & QUALIFICATIONS:

Education

Post-secondary education in Business Administration, Operations, Communications, or a related field
Equivalent combination of education and relevant experience may be considered

Experience

2+ years of experience in customer support, administrative, or back-office operations, ideally email/ticket-queue based
Experience using CRM systems and managing data-driven processes
Experience supporting North American clients/customers is an asset
Experience in childcare, education, or service-based environments is an asset

Key Skills

Excellent written English communication with strong attention to detail
High accuracy and consistency when working with data and documentation
Ability to manage a high volume of email inquiries while maintaining response-time targets
Comfort working in a structured, process-driven environment
Problem-solving mindset with the ability to escalate issues appropriately
Ability to collaborate effectively across teams without direct authority

WORK ENVIRONMENT REQUIREMENTS:

Based in Chennai, India
Split-shift schedule covering approx. 60% Mountain Standard Time (MST) and 40% India Standard Time (IST) business hours, to provide coverage during both Canada and India working hours
Reliable internet and a quiet workspace suitable for sustained email/documentation work
Ability to manage periods of high volume and time-sensitive work, with flexibility during peak enrollment periods

ADDITIONAL REQUIREMENTS:

Ability to maintain confidentiality and handle sensitive information appropriately
Commitment to delivering a high-quality experience for families and internal stakeholders
Adaptability to evolving processes, systems, and organizational structures
Willingness to take on additional responsibilities as required to support business needs
Alignment with the organization's values, standards, and commitment to excellence in early childhood education

Quick apply

Refine Your Search

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