Up It & software development specialist Jobs – 100 Open Jobs Today

Lead Administrator (Support &Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2d
Talent Acquisition Specialist
Vinove Software and Services Pvt Ltd —Noida, Uttar Pradesh
- Full-time
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- Software development
Quick apply
3d
WAF SME
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Computer networking
GRC-Oracle-GRC-Manager
EY —Noida, Uttar Pradesh
- Microsoft Excel
- Oracle
- Software troubleshooting
- Health insurance
Actuarial Services - Senior
EY —Noida, Uttar Pradesh
- Master's degree
- SQL
- AWS
- Health insurance
4d
Team Leader
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Project management
- Presentation skills
240403-Assistant Vice President
EXL Service —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Master's degree
- Analysis skills
[Products]: Outreach Specialist Team Lead
Vinove —Noida, Uttar Pradesh
- ₹12,00,000 - ₹15,00,000 a year
- Full-time
- Sales
- Marketing
- Salesforce
Quick apply
Engineer, Geotechnical
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Master's degree
- Project management
ServiceNow Implementation Senior Consultant
Crowe Capability Center - India —Noida, Uttar Pradesh
- Full-time
- DevOps
- Bachelor's degree
- JavaScript
Quick apply
10d
Urgent Hiring for On-Site Architect & Interior Designer
Detailing Devils —Noida, Uttar Pradesh
- Weekend availability
- Project management
- Bachelor's degree
- Software development
VP Financial Control
Barclays —Noida, Uttar Pradesh
- GAAP
- Financial services
- AI
Channel Sales Specialist
Vertiv —Lucknow, Uttar Pradesh
- Management
- Sales
- English
5d
Workfront Consultant
VML —Noida, Uttar Pradesh
- Hybrid work
- Software troubleshooting
- Java
- Databases
Quick apply
11d
Soldering Operator
HashStudioz Technologies Pvt Ltd —Noida, Uttar Pradesh
- ₹10,000 - ₹20,000 a month
- Full-time
- System design
- In-person
- Python
Quick apply
2d
Senior BIM Technician - Bridges
WSP —Noida, Uttar Pradesh
- Hybrid work
- AutoCAD
- CAD
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6d
Lead Engineer, CPQ
Pentair —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Senior BIM Modeler - Bridges
WSP —Noida, Uttar Pradesh
- Hybrid work
- Agile
- Diploma
- Communication skills
Lead Generation Specialist
TechConfer Technologies —Noida, Uttar Pradesh
- ₹5,000.00 - ₹40,368.16 a month
- Full-time
- English
- Software development
- In-person
Quick apply
Sales Executive
Moneytree Realty Services —Noida, Uttar Pradesh
- ₹2,50,000 - ₹5,00,000 a year
- Presentation skills
- Communication skills

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Lead Administrator (Support &Operations)

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Software troubleshooting
BMC Remedy
Call center experience
IT service management
Visio
English
Windows
Microsoft Office
Remote access software
Bomgar
ServiceNow
Microsoft Project
Communication skills
Active Directory
Help desk
VPN

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Service Desk L1 - English

Key Responsibilities

Responsibilities : - • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team. • A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team. • An ability to balance and plan the short-term actions of the team. • Knowledge and understanding of all relevant industry standards. • Knowledge and understanding of best practices for service management. • Strong communication skills, including the ability to be influential and persuasive with stakeholders. • An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk. • A complete understanding of the organization’s business. • An ability to think critically about systems and to make adjustments consistently as needed. • The ability to manage time effectively while setting the tone of the team through modeling and leadership. • Troubleshoot client software and basic network connectivity problems • Identify, evaluate and prioritize customer problems and complaints • May train users and operators on a limited basis and/or may write training procedures • Participate in on-going training and departmental development • Routine maintenance updates with other IT staff and business units • Provide all required documentation including standards, configurations and diagrams • Provide knowledge transfer of EUC operations • · Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users • · Route problems to internal 2nd and 3rd level IT support staff. • · Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • · Administer and provide User account provisioning. • · Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\'s. • . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate • support teams and follow up until closure. • . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, • and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs • . Perform user account management activities • Escalate complex problem to appropriate support specialists • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, • presentation graphics, database management systems, electronic mail, and communications) • . Troubleshoot client software and basic network connectivity problems • . Identify, evaluate and prioritize customer problems and complaints • . May train users and operators on a limited basis and/or may write training procedures • . Participate in on-going training and departmental development • . Routine maintenance updates with other IT staff and business units • . Provide all required documentation including standards, configurations and diagrams • . Provide knowledge transfer of EUC operations

Skill Requirements

Phone/Email/Chat support experience necessary. · Technical helpdesk or technical call center experience is necessary. · Disciplined, systematic problem solving skills required. · Hands-on work experience with the following: · Windows Operating systems · Clients: Windows · Servers Knowledge: · Knowledge of Active Directory, Exchange · ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center , ServiceNow · User account creation for Active Directory, Exchange Mailboxes, Distribution lists · Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools · MS Office Suite : MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio · Internet browsers (e.g. Explorer, Chrome, Firefox), · VPN and remote dial-in users · Support for laptop, desktops, and printers · PDA and blackberry support · Others: Adobe Acrobat and other common desktop applications like Winzip, etc

Other Requirements

Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL’s value and its methodology

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it & software development specialist jobs in up

Lead Administrator (Support &Operations)

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