Dlf Ph Iii Gurugram Haryana Bpo business support Jobs – 90 Open Jobs Today

Technical II, Global Service Desk (TCF)
Concentrix —Gurugram, Haryana
- Full-time
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- Linux
- Communication skills
1h
Director - AIG
Alvarez & Marsal —Gurugram, Haryana
- Full-time
- Public speaking
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1984866-Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Access
- Azure
- Computer Science
sales executive
zoetic bpo services —Noida Sector 16, Noida, Uttar Pradesh
- ₹10,000 - ₹12,000 a month
- Full-time
- CRM software
- Bachelor's degree
- Computer skills
- Paid time off
Quick apply
IAM Specialist -IN
IND-Sequential Technology International —Gurugram, Haryana
- Windows
- Bachelor's degree
- Communication skills
Quick apply
1970750-Senior Manager
EXL Service —Gurugram, Haryana
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1985103-Manager
EXL Service —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Engineering
- Master's degree
4854082-Manager
EXL Service —Gurugram, Haryana
- Full-time
- Management
- Sales
- Microsoft Office
Program Director/ Sr. Manager - Transition
Saaki Argus & Averil Consulting —Gurgaon, Ranchi, Jharkhand
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4585107-Assistant Manager
EXL Service —Gurugram, Haryana
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Bengali Tele Caller (Fresher)
Acuerdo India Private Limited —Gurgaon H.O, Gurugram, Haryana
- ₹12,000 - ₹18,000 a month
- Full-time
- Sales
- Salesforce
- English
- Cell phone reimbursement
- Flexible schedule
Quick apply
Sr. Manager- Capital Market
Saaki Argus & Averil Consulting —Gurugram, Haryana
- Sales
- Master's degree
- Project management
Quick apply
SAP Senior Solution Specialist – FICO
Louis Dreyfus Company —Gurugram, Haryana
- Full-time
- Finance
- Master's degree
- Project management
Quick apply

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Technical II, Global Service Desk (TCF)

Concentrix -
Gurugram, Haryana

Apply Now

Job details

Full-time
1 hour ago

Qualifications

TCP
ITIL Certification
Operating systems
OSPF
LAN
Windows
Firewall
Network protocols
BGP
Routing protocols
MPLS
Linux
EIGRP
TCP/IP
Communication skills
Juniper

Full job description

The Critical Incident Manager is responsible for managing high-priority incidents that significantly impact CNX Business Operations, Customers, or IT services. This role ensures rapid response, effective coordination with technical teams from various platforms globally, timely communication, and swift resolution of critical incidents while minimizing business disruption and preventing recurrence.

Key Responsibility

Manage Major Outages (P1 and P2 incidents) across globally and coordinate with various technical Support teams on a bridge to restore the services as soon as possible, in order to minimize the impact on the business.
Receive, analyze, monitor, and resolve network problems in accordance with published Service Level Agreements. Driving the efficiency and effectiveness of the incident management process.
Monitoring the effectiveness of incident management and making recommendations for improvement
Hierarchical and Functional Escalations appropriately on time without hesitation
Alert updates sent out on periodic basis to business and Leadership.
Other related duties as assigned by CNX Management Team.
Achieve KPIs set by management team.
Good understanding of IT infrastructure and applications relating to BPO call center environments.
Excellent verbal and written communication skills.
Candidate should be a good team player with willingness to learn and drive to achieve.
ITIL certification would be an added advantage.
Active listening- Diligently pay attention to understand/interpret the issue correctly and maintain documentation
on the progress made on Service Restoration Bridge.
Assist in maintaining CNX Corporate LAN/WAN infrastructure uptime.
Good understanding of routing protocols (RIP, OSPF, IGRP, EIGRP, BGP)
Good understanding of networking protocols (TCP/IP/MPLS)
Good understanding of Firewalls and packet capture tools.
Assist in troubleshooting Corporate TCP/IP/MPLS Network, including Carrier Vendor Circuits.
Maintain and troubleshoot LAN/WAN equipment to include, but not limited to, Routers, Switches, Hubs,
CSU/DSUs, Firewalls, Modems, Controllers, Multiplexors, Data Probes.
Should possess good knowledge of various OEM Devices including Cisco, Juniper, Palo-Alto and Fortinet.
Complete all assigned, mandatory training within the timeframe provided
Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports.

Additional requirements

The Candidate should be open to work in a 24X7 Environment.
Self-starter, sense of urgency, and works well under pressure
Ability to interact with both internal and external customers in a friendly and professional manner
Work well in a fast-paced environment Team Player (Very important)
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Knowledge of various Operating Systems (Windows, Linux)

Apply Now

Refine Your Search

bpo business support jobs in dlf ph iii gurugram haryana

Technical II, Global Service Desk (TCF)

Director - AIG

1984866-Manager

sales executive

IAM Specialist -IN

1970750-Senior Manager

1985103-Manager

4854082-Manager

Program Director/ Sr. Manager - Transition

4585107-Assistant Manager

Bengali Tele Caller (Fresher)

Sr. Manager- Capital Market

SAP Senior Solution Specialist – FICO

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