Mumbai Maharashtra Call center manager Jobs – 168 Open Jobs Today

Team Leader
Concentrix —Malad, Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Communication skills
- Flexible schedule
7d
Associate - Business Manager
JPMorganChase —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Research
1d
Media & Graphics Design Assoc Manager
Accenture —Mumbai, Maharashtra
- Full-time
- PMP
- Marketing
- Microsoft Office
Campaign Management Specialist
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
DCO Tech 3, BOM NORTH - DCO
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- 12th Pass
- AWS
- Computer networking
2d
System Engineer
Datamark, Inc. —Mumbai, Maharashtra
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Data Center Security Manager
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- English
- AWS
- Bachelor's degree
Senior Cost Manager (CSA or MEP, Data Centre Construction)
Linesight —Mumbai, Maharashtra
- Part-time
- Hybrid work
- Construction experience
Product Research Specialist (W from Groww)
groww —Mumbai, Maharashtra
- Research
- Analysis skills
Data Center Engineering Operations Engineer, Data center engineering operation
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Weekend availability
- 12th Pass
- AWS
- Project management
- Flexible schedule
15h
Motion Design Specialist
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Motion Design Senior Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Media & Graphics Design Specialist
Accenture —Mumbai, Maharashtra
- Full-time
- Analysis skills
- JavaScript
- Communication skills
Manager
Agarwal Classes —Mumbai, Maharashtra
- Internship
Interior Sales Manager
Select home interior designers pvt ltd( Homzinterio) —Kharghar, Navi Mumbai, Maharashtra
- ₹4,00,000 - ₹6,00,000 a year
- Weekend availability
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Cell phone reimbursement
- Flexible schedule
Quick apply
Facility Operations Center Engineer, DCC Communities
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Weekend availability
- AWS
- Bachelor's degree
- In-person
Digital Mktg Advisory Analyst
Accenture —Mumbai, Maharashtra
- Full-time
- Management
- PMP
- B.Sc
OPS-GMO / Prime MO
Nomura —Mumbai, Maharashtra
Data Center Engineering Operations Engineer
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Senior Manager MOD Sales
Otis —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
- Diploma

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Team Leader

Concentrix -
Malad, Mumbai, Maharashtra

Apply Now

Job details

Full-time
7 days ago

Benefits

Flexible schedule

Qualifications

Bachelor's degree
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

The Team Lead will oversee a team of contact center agents handling patient inquiries, appointment scheduling, insurance verification, and triage support. This role is responsible for team performance, ensuring strict adherence to healthcare regulations, maintaining quality standards and fostering an empathetic, patient-first culture.

Role and Key Responsibilities:

Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly target
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behaviour and attitude, including being an advocate for team members

Candidate Profile :

Associate's degree in related field (hospital/healthcare) with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
An empathetic, operationally sharp contact centre supervisor exceling at balancing fast-paced metric management (AHT, FCR, Service Level, Appointment booking, Conversion etc.) with strict compliance, patient privacy and compassionate service delivery.
Work well under pressure and follow through on items to completion
Act as the primary point of contact for complex patient queries, high-priority grievances, or urgent medical scheduling escalations and Doctors/Hospital
Strong communication skills, both written and verbal
Strong emotional intelligence and crisis communication skills,
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule basis 24/7 shifts

Educational Qualification: Graduate

Disclaimers:-

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

call center manager jobs in mumbai maharashtra

Team Leader

Associate - Business Manager

Media & Graphics Design Assoc Manager

Campaign Management Specialist

DCO Tech 3, BOM NORTH - DCO

System Engineer

Data Center Security Manager

Senior Cost Manager (CSA or MEP, Data Centre Construction)

Product Research Specialist (W from Groww)

Data Center Engineering Operations Engineer, Data center engineering operation

Motion Design Specialist

Motion Design Senior Analyst

Media & Graphics Design Specialist

Manager

Interior Sales Manager

Facility Operations Center Engineer, DCC Communities

Digital Mktg Advisory Analyst

OPS-GMO / Prime MO

Data Center Engineering Operations Engineer

Senior Manager MOD Sales

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