Delhi Delhi Guest experience manager Jobs – 169 Open Jobs Today

Reservations Manager
Marriott International, Inc —Delhi, Delhi
- Full-time
- Sales
- No experience needed
- 12th Pass
1d
Guest Relations Associate
Marriott International, Inc —Delhi, Delhi
- Full-time
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- Supervising experience
Engineering Manager | Holiday Inn New Delhi Aerocity
Holiday Inn —Delhi, Delhi
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Assistant Manager - F&B Service
Hyatt Centric Janakpuri, New Delhi —Delhi, Delhi
- Full-time
- Hospitality
- Diploma
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Corporate Outreach Resource- Manager
Institute of Management Technology, Ghaziabad (IMTG) —Delhi, Delhi
- Full-time
- Microsoft Office
- Business development
- Communication skills
Assistant Manager- F&B Controls
Marriott International, Inc —Delhi, Delhi
- Full-time
- No experience needed
- Finance
- Bachelor's degree
6d
Sales Manager
AccorHotel —Delhi, Delhi
- Full-time
Quick apply
7d
Restaurant Manager
Straight Curve Solution Pvt. Ltd. —Janakpuri, Delhi, Delhi
- ₹17,000 - ₹22,000 a month
- Full-time
- Customer service
- Business development
- Food service experience
Quick apply
2d
Assistant Manager Cost Audit
Hyatt Centric Janakpuri, New Delhi —Janakpuri, Delhi, Delhi
- Full-time
- Hospitality
- Finance
- Administrative experience
7h
Hotel Sales_ Sales Manager
Radisson Hotel Group —Delhi, Delhi
- Full-time
- Communication skills
- Negotiation
Quick apply
Food & Beverage Executive
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
8d
Videographer & Social Media Manager
Eventsy Experience —Punjabi Bagh, Delhi, Delhi
- ₹20,000 - ₹30,000 a month
- Part-time
- Social media management
- In-person
- Communication skills
Quick apply
8d
Business Development Executive (BDE)
Sierra Audio Masters —Nirman Vihar, Delhi, Delhi
- From ₹18,000 a month
- Full-time
- Walk-in
- Hospitality
- Sales
- English
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13d
Assistant Security & Safety Manager
IHCL —Delhi, Delhi
- Night shift
- English
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F&B Controller
Marriott International, Inc —Delhi, Delhi
- Full-time
- No experience needed
- Finance
- Bachelor's degree
11d
HK Supervisor
Hotel saket 27 a BMB Resort —Saket, Delhi
- ₹22,000.43 - ₹27,000.71 a month
- Weekend availability
- 12th Pass
- Supervising experience
- Cleaning
- Paid time off
- Cell phone reimbursement
Quick apply
Bar and Restaurant Staff
Indian Accent / Comorin —Delhi, Delhi
- ₹25,000 - ₹30,000 a month
- Full-time
- Hospitality
- In-person
- Diploma
- Health insurance
- Paid time off
Quick apply
14d
Guest Valet
PULLMAN —Delhi, Delhi
- Full-time
Quick apply
Loss Prevention Associate
Marriott International, Inc —Delhi, Delhi
- Full-time
- 12th Pass
- Supervising experience
Hygiene Manager
AccorHotel —Delhi, Delhi
- Full-time
Quick apply

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Reservations Manager

Marriott International, Inc -
Delhi, Delhi

Apply Now

Job details

Full-time
1 day ago

Qualifications

Sales
No experience needed
12th Pass
Business Administration
Guest services
Marketing
Negotiation

Full job description

Additional Information
Job Number26110620
Job CategoryReservations
LocationAsset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Manages wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Creates monthly labor scheduling for team.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience manager jobs in delhi delhi

Reservations Manager

Guest Relations Associate

Engineering Manager | Holiday Inn New Delhi Aerocity

Assistant Manager - F&B Service

Corporate Outreach Resource- Manager

Assistant Manager- F&B Controls

Sales Manager

Restaurant Manager

Assistant Manager Cost Audit

Hotel Sales_ Sales Manager

Food & Beverage Executive

Videographer & Social Media Manager

Business Development Executive (BDE)

Assistant Security & Safety Manager

F&B Controller

HK Supervisor

Bar and Restaurant Staff

Guest Valet

Loss Prevention Associate

Hygiene Manager

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