Madipakkam Chennai Tamil Nadu School office Jobs – 114 Open Jobs Today

Team - Lead - Quality Audit/Monitoring
HCLTech —Sholinganallur, Chennai, Tamil Nadu
- Customer service
- English
- Microsoft Office
3d
URGENT HIRING OF HINDI, PET, TGT ENGLISH TEACHERS
JAGANNATH VIDYALAYA MATRICULATION HR SEC SCHOOL —Sholinganallur, Chennai, Tamil Nadu
- Up to ₹40,000 a month
- Part-time
- Childcare
- English
- In-person
Quick apply
Project Co-ordinator
Smc corporation India pvt ltd —Chennai, Tamil Nadu
- ₹18,940.88 - ₹25,301.01 a month
- Full-time
- 12th Pass
- Project management
- Bachelor's degree
- Paid time off
- Cell phone reimbursement
Quick apply
HR - General Manager
Saaki Argus & Averil Consulting —Chennai, Tamil Nadu
- Master's degree
- Bachelor's degree
- Recruiting
Quick apply
Senior Administrator - Operations
Wesco —Chennai, Tamil Nadu
- Urgently hiring
- Customer service
- Microsoft Office
- Administrative experience
17h
Tele Calling Executive
Technexo Solutions —Chennai, Tamil Nadu
- Up to ₹35,000 a month
- Full-time
- Microsoft Excel
- English
- Data entry
- Health insurance
- Paid time off
Quick apply
12d
Sr. Administrator, Appeals , Appeals
Amazon Development Centre (India) Private Limited - S55 —Chennai, Tamil Nadu
- Full-time
- Customer service
- Microsoft Office
- 12th Pass
2d
Admin Assistant
Desirous Global Consulting —Chennai, Tamil Nadu
- ₹80,000 - ₹1,80,000 a year
- Urgently hiring
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Admin Cum Telecalling Executive
4U Music School —Chennai, Tamil Nadu
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Master's degree
Quick apply
1d
Commerce Teacher (Accounting)
Infinity crest Group Private Limited —Chennai, Tamil Nadu
- ₹23,000 - ₹25,000 a month
- Part-time
- Microsoft Office
- Master's degree
- Education
Quick apply
Executive Operations
Head Office, Vedritam Group (Formerly DAV Groups) —Gopalapuram, Chennai, Tamil Nadu
- From ₹25,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
8d
Senior Manager - Bhumi Fellowship
Bhumi —Chennai, Tamil Nadu
- ₹10,00,000 - ₹11,00,000 a year
- Full-time
- Management
- English
- Microsoft Office
Projects & Operations Manager
Festivals From India —Chennai, Tamil Nadu
- ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Recruiter [Manufacturing / logistics recruitment]
Cielo —Chennai, Tamil Nadu
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business / Project Head
CLICCOT TECHNOLOGY PVT LTD —Chennai, Tamil Nadu
- ₹25,000 - ₹40,000 a month
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
Office Executive
Vedita Ventures —Anna Nagar, Chennai, Tamil Nadu
- ₹18,000 - ₹20,000 a month
- Full-time
- English
- Microsoft Office
- 12th Pass
Quick apply
Lead Assistant Manager - Executive Assistant
EXL Service —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
13d
Executive Assistant
Acrannolife Genomics —Chennai, Tamil Nadu
- Full-time
- Microsoft Office
- 12th Pass
- Diploma
Programme Manager - Academic Projects
HAPPY HOLIDAYS INDIA PRIVATE LIMITED —Chennai, Tamil Nadu
- ₹40,000 - ₹50,000 a month
- Full-time
- Doctoral degree
- English
- Master's degree
- Health insurance
Quick apply
Co-Teacher
Scale Global —Perambur, Chennai, Tamil Nadu
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
Quick apply

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Team - Lead - Quality Audit/Monitoring

HCLTech -
Sholinganallur, Chennai, Tamil Nadu

Apply Now

Job details

3 days ago

Qualifications

Customer service
English
ISO 9001
Microsoft Office
12th Pass
Math
Quality assurance
Bachelor's degree
Root cause analysis
Communication skills
Time management

Full job description

Sholinganallur, Tamil Nadu
Job Summary

This position is responsible for day-to-day quality review of production staff in support of residential and small business operations. The position is responsible for establishing and managing processes associated with training, quality monitoring and measuring across the operations. The position is also responsible for identifying, recommending and implementing quality improvement programs and practices with a focus on a great customer experience and a cost-effective, high-performing operation.

EDUCATION/EXPERIENCE

The minimum education requirements are:
High school diploma or equivalent
Strong written, math and English skills required
Bachelor’s degree preferred

The minimum experience requirements are:
1-2 years of job-related experience
Knowledge of the gas and electricity industry and competitive retail markets
Customer service/customer operations experience
Familiarity with business operations and consumer sales & marketing
Key Responsibilities
Manage and achieve daily quality assurance targets
Review and assess work, including customer calls across operations
Provide fair, concise, and objective QA feedback
Report QA findings to staff and functional leads to identify necessary training and knowledge transfer required to improve performance
Collaborate with key stakeholders on quality processes and scoring techniques
Report in an accurate and timely manner quality monitoring and reporting for designated call center and back office personnel
Raise quality assurance concerns and issues immediately to appropriate parties to drive resolution
Provide coaching and feedback to personnel being monitored and their respective supervisor
Assist in defining and maintaining standards to ensure the integrity of the Quality Assurance process
Ability to design and implement quality programs to motivate and recognize employees
Use business tools and advanced industry knowledge to identify quality improvement opportunities
Calibrate quality scores in an objective and normalized manner
Ensure quality consistency across sites and work groups with a focus on the customer experience and a high-performing operation
Participate in frequent discussions to facilitate understanding and change needed to improve business performance
Work in a collaborative manner to maintain an effective relationship with all stakeholder groups
Ability to consolidate quality data and assist in conducting gap analysis to identify root causes and recommend improvements
Prepare required monthly reporting and ad hoc reports on QA results in a timely fashion
Work with the functional leads and internal training team to target areas for improvement from QA results
Skill Requirements

1. Basic Understanding Of Quality Audit Methodologies And Compliance Monitoring Practices.
2. Familiarity With Compliance Assurance Frameworks And Risk Assessment Techniques.
3. Fundamental Knowledge Of Root Cause Analysis And Reporting Tools.
4. Basic Skills In Using Communication And Documentation Platforms For Feedback And Reporting.
5. Ability To Follow Process Guidelines And Work Collaboratively Within The Team.
6. Good Interpersonal And Coaching Skills For Supporting Team Development.

Provides regular coaching and performance feedback to assigned agents
Engages and motivates employees for improved results
Excellent communication & listening skills
Ability to coach people for improved performance
Ability to sustain individual & team performance that maintains achievement of a high-performing operations
Knowledge of energy sales and delivery systems, tariffs, customer service, etc.
Clear understanding of business policy and practice throughout entire retail business
Absolute credibility with internal business partners and customers
Strong business acumen
Excellent organizational, and time management skills
Advanced interpersonal, presentation, and oral/written communication skills
Demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking
Skilled in using computer software applications such as Microsoft Office
Other Requirements
1. Optional but valuable: Certification in Quality Management Systems (e.g., ISO 9001 Foundation) or Compliance Monitoring Fundamentals.
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school office jobs in madipakkam chennai tamil nadu

Team - Lead - Quality Audit/Monitoring

URGENT HIRING OF HINDI, PET, TGT ENGLISH TEACHERS

Project Co-ordinator

HR - General Manager

Senior Administrator - Operations

Tele Calling Executive

Sr. Administrator, Appeals , Appeals

Admin Assistant

Admin Cum Telecalling Executive

Commerce Teacher (Accounting)

Executive Operations

Senior Manager - Bhumi Fellowship

Projects & Operations Manager

Recruiter [Manufacturing / logistics recruitment]

Business / Project Head

Office Executive

Lead Assistant Manager - Executive Assistant

Executive Assistant

Programme Manager - Academic Projects

Co-Teacher

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