Nagpur Maharashtra Customer support executive Jobs – 103 Open Jobs Today

Customer support and E-commerce operations executive
Chandamama stores —Nagpur, Maharashtra
- ₹8,000 - ₹10,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
- Cell phone reimbursement
Quick apply
3h
Business Associate (Sales Executive)
SHREENATH FINE CHEM INDIA PVT. LTD —Sadar, Nagpur, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- Sales
- B.Sc
- Microsoft Office
Quick apply
Back Office Executive
Awadhesh Contractors & Supplier Pvt Ltd —Nagpur, Maharashtra
- ₹10,000 - ₹12,000 a month
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Quick apply
Marketing and Sales Executive
Trafotech Systems Private Limited —Nagpur, Maharashtra
- ₹9,868.26 - ₹50,861.52 a month
- Full-time
- Sales
- Marketing
- ERP systems
Quick apply
Account Executive
Sai HVAC System —Nagpur, Maharashtra
- ₹10,768.66 - ₹30,467.36 a month
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
Quick apply
Sr. Sales Executive
MrPrint World Pvt Ltd —Nagpur, Maharashtra
- ₹15,000 - ₹30,000 a month
- Full-time
- Sales
- Marketing
- Microsoft Office
Quick apply
12d
Sales Marketing Executive
ANYTIME SOLAR —Nagpur, Maharashtra
- ₹10,000 - ₹80,000 a month
- Part-time
- Sales
- Customer service
- Presentation skills
Quick apply
Sales Executive
Tapify World —Nagpur, Maharashtra
- ₹12,000 - ₹30,000 a month
- Part-time
- Sales
- Marketing
- Microsoft Office
Quick apply
Semi-Qualified CA / CA Inter / Accounts, Audit & Tax Executive
Nitin Gundecha & Associates —Dharampeth, Nagpur, Maharashtra
- Full-time
- Microsoft Excel
- Finance
- Master's degree
Quick apply
Back Office Sales Executive
PIYUSH PLASTO CHEM PVT LTD —Hingna, Nagpur, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Lead Generation Associate
Techior Solutions Pvt Ltd —Nagpur, Maharashtra
- Full-time
- Microsoft Outlook
Quick apply
Telesales Executive
PIYUSH PLASTO CHEM PVT LTD —Hingna, Nagpur, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
13d
Customer Relationship Executive Intern
Phoenix Group —Nagpur, Maharashtra
- From ₹6,000 a month
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
13d
International Business Development Executive
AATREYAA INTERNATIONAL —Nagpur, Maharashtra
- ₹12,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Tele Caller Executive
Vision Sales and Services —Nagpur, Maharashtra
- ₹8,632.60 - ₹15,000.00 a month
- Full-time
- Microsoft Excel
- English
- 12th Pass
- Commuter assistance
Quick apply
Sales Manager
Propzones.in —Nagpur, Maharashtra
- ₹20,000 - ₹30,000 a month
- Full-time
- CRM software
- Salesforce
- Data analysis skills
Quick apply
Global Business Development Manager
Zetasoftech —Nagpur, Maharashtra
- Email
- English
- Business development
- Presentation skills
Sales Management
Radiance international —Nagpur, Maharashtra
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Flexible schedule
Quick apply
Subject Matter Expert (Support&Ops)
HCLTech —Nagpur, Maharashtra
- PMP
- Agile
- AI
5d
Tele Caller Executive
Gajanan Land Developers and Builders —Nagpur, Maharashtra
- ₹8,000 - ₹15,000 a month
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Commuter assistance
- Cell phone reimbursement
Quick apply
7d

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Customer support and E-commerce operations executive

Chandamama stores
Nagpur, Maharashtra

Quick apply

Job details

Full-time
₹8,000 - ₹10,000 a month
3 hours ago

Benefits

Cell phone reimbursement

Qualifications

Microsoft Excel
Customer service
English
E-Commerce
Sales
Customer support
Hindi
Communication skills

Full job description

Customer Support & E-commerce Operations Executive

Company: Chandamama Stores
Job Type: Full-time
Work Mode: Work from Office
Location: Nagpur
Experience: 0–2 years
Industry: E-commerce / Kidswear
Department: Customer Support & Operations

About Chandamama Stores

Chandamama Stores is an online kidswear brand offering thoughtfully selected clothing for children. We are a growing e-commerce business focused on providing customers with a smooth, reliable and pleasant shopping experience.

We are looking for a Customer Support & E-commerce Operations Executive who will be responsible for communicating with customers, confirming orders, coordinating delivery updates and ensuring a positive customer experience throughout the order journey.

Job Summary

The candidate will handle daily customer communication and order coordination, particularly for Cash on Delivery (COD) orders.

The ideal candidate should be comfortable speaking with customers over the phone, communicating professionally on WhatsApp, following up on orders and deliveries, maintaining accurate records, and taking ownership of customer concerns until they are resolved.

Key Responsibilities1. COD Order Confirmation

Make daily calls to customers who have placed COD orders.
Confirm the customer's order, address and availability to receive the order.
Verify important order details before dispatch.
Follow up on customers who do not respond to the first call.
Update the order status accurately after confirmation.

2. Order Dispatch Communication

Send customers a WhatsApp/message update when their order has been dispatched.
Share relevant tracking information with customers.
Ensure customers are informed about the progress of their orders.

3. Delivery Tracking & Follow-up

Track customer orders regularly until successful delivery.
Monitor delayed, pending or problematic shipments.
Coordinate with the courier/logistics team when required.
Keep customers informed about significant delivery delays or changes.
Follow up on orders that are out for delivery.

4. Out-for-Delivery Calls

Call COD customers when their order is out for delivery, wherever required.
Confirm that the customer is available to receive the parcel.
Help reduce COD returns and failed delivery attempts through timely communication.

5. Customer Feedback

Contact customers after delivery to collect feedback.
Understand customer experience and identify complaints or concerns.
Escalate genuine issues to the appropriate team.
Maintain a record of customer feedback and recurring issues.

6. New Collection & Product Communication

Send WhatsApp/messages to existing customers regarding:
New collection launches
New products arriving on the website
Special offers or promotions
Other relevant brand updates
Maintain a professional and friendly communication style.

7. Customer Relationship Management

Build a positive relationship with existing customers.
Handle customer queries politely and patiently.
Respond to customer messages in a timely manner.
Ensure every customer interaction reflects the brand's values.

8. Daily Operations & Reporting

Maintain daily records of:
COD confirmations
Unconfirmed orders
Dispatched orders
Delivery issues
Failed delivery attempts
Customer feedback
Provide a daily/weekly update to the management team.
Ensure no customer follow-up or pending order is missed.

Requirements

Good communication skills in English and Hindi.
Comfortable making a high number of customer calls every day.
Good conversational and interpersonal skills.
Basic knowledge of WhatsApp and smartphones/computers.
Basic Excel/Google Sheets knowledge preferred.
Ability to maintain records accurately.
Good follow-up skills and attention to detail.
Patient, polite and customer-focused.
Ability to work independently and take ownership of assigned tasks.
Prior experience in e-commerce, customer support, telecalling, order management or sales support will be an advantage.

Freshers can also apply if they have good communication skills and are comfortable speaking with customers.

Preferred Candidate

We are looking for someone who is:

Responsible and dependable
Confident while speaking with customers
Patient and polite
Highly organised
Good at follow-ups
Comfortable working with daily targets/tasks
Proactive rather than waiting for instructions
Detail-oriented
Able to handle customer complaints professionally

Key Performance Indicators (KPIs)

The candidate will primarily be evaluated on:

COD order confirmation rate
Timely customer communication
Successful delivery/follow-up rate
Reduction in COD returns/RTOs
Timely tracking of pending shipments
Customer feedback collection
Response time
Accuracy of order records
Overall customer satisfaction

Working Hours

[Example: Monday to Saturday, 9:00 AM – 6:00 PM]

Salary

₹[8,000-10,000] per month plus incentives, depending on experience and suitability.

Performance-based incentives will be offered based on company policy and performance.

How to Apply

Interested candidates can apply through Indeed with their updated resume or email on [email protected]

Shortlisted candidates may be contacted for a telephonic interview.

Please mention your previous customer service/e-commerce experience, if any, in your application.

Pay: ₹8,000.00 - ₹10,000.00 per month

Benefits:

Cell phone reimbursement

Work Location: In person

Quick apply

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