Faridabad Haryana Desktop support Jobs – 167 Open Jobs Today

Sr Analyst
HCLTech —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Power BI Developer
WSP —Noida, Uttar Pradesh
- Hybrid work
- Azure
- Computer Science
- DevOps
Lead Administrator (Support &Operations)
HCLTech —Noida, Uttar Pradesh
- Rotational shift
- Azure
- Oracle
- Computer Science
14d
Business Intelligence / Tableau Analyst Optimizing procurement for hospitality success
Skyleaf Consultants —Noida, Uttar Pradesh
- ₹15,00,000 - ₹25,00,000 a year
- Full-time
- Computer Science
- Data analysis skills
- Databases
Full Stack Engineer-Application Development-Full Stack Developer
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Software troubleshooting
- DevOps
FLOOR SUPPORT ENGINEERS
Celerity Infosolutions —Noida, Uttar Pradesh
- Software troubleshooting
Specialist-Cloud & Infra Operations
BirlaSoft —Noida, Uttar Pradesh
- English
- Windows
- Java
2d
SME - MS Windows,Endpoint Management,Hyper-V,MS Cluster Server
HCLTech —Noida, Uttar Pradesh
- Computer Science
- Windows
- Bachelor's degree
8d
Sr. Analyst - BI, Reporting and Data Visualization 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
Senior IT Infrastructure Engineer
TriMas Corporation —Noida, Uttar Pradesh
- Full-time
- Azure
- Windows
- Bachelor's degree
- Health insurance
- Paid time off
Quick apply
Senior Support Lead - Accounting and Reporting
HCLTech —Noida, Uttar Pradesh
- Microsoft Excel
- Microsoft Office
- Accounting
Angular (UI Developer)
Rexcel IT Services —Gautam Buddha Nagar District, Uttar Pradesh
- Email
- Computer Science
- B.Sc
- Master's degree
Delivery Senior Specialist
NTT Ltd —Noida, Uttar Pradesh
- EMR systems
Sr. Analyst - Business Data Services 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- English
Quick apply
Senior Product Manager
Microsoft —Noida, Uttar Pradesh
- Full-time
- Microsoft Word
- Windows
- Analysis skills
2d
Analyst - English, Arabic, Microsoft Windows
HCLTech —Noida, Uttar Pradesh
- Software troubleshooting
- English
- Windows
Lead Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Microsoft Outlook
- SQL
3846290-Assistant Manager
EXL Service —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Azure
- Windows
SeniorAdministrator - Ansible, Terraform, GITHub
HCLTech —Noida, Uttar Pradesh
- Azure
Sr. Analyst - Business Data Services 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- English
Quick apply

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Sr Analyst

HCLTech -
Noida, Uttar Pradesh

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Job details

Internship

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Microsoft Access
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
Bachelor's degree
Continuous improvement
POS
ServiceNow
Application support
Communication skills
Active Directory
Help desk
Information Technology
VPN

Full job description

Noida, Uttar Pradesh
Job Summary

Job Summary The Service Desk Analyst L1 serves as the first point of contact for end users requiring technical assistance and IT support services. The role is responsible for handling incidents, service requests, and user queries through phone, chat, email, and ITSM platforms while ensuring resolution within agreed service levels. The analyst will provide support for end-user computing, retail applications, POS environments, infrastructure services, and business-critical applications, escalating issues when necessary and ensuring an excellent customer experience. Key Responsibilities Serve as the primary contact for users seeking technical assistance through phone, chat, email, and self-service channels. Log, categorize, prioritize, and manage incidents and service requests using IT Service Management (ITSM) tools. Perform first-level troubleshooting and resolution for hardware, software, application, network, and access-related issues. Provide support for desktop, laptop, printer, mobile device, Microsoft 365, and remote access technologies. Support user account management activities including password resets, account unlocks, and access provisioning. Monitor incident queues and ensure tickets are updated with accurate troubleshooting details and resolution notes. Escalate unresolved incidents to appropriate Level 2 or Level 3 support teams in accordance with defined processes. Communicate effectively with users regarding incident status, resolution progress, and service restoration updates. Follow ITIL-aligned Incident, Request, Problem, Change, and Knowledge Management processes. Contribute to continuous improvement initiatives by identifying recurring issues and recommending corrective actions. Maintain high levels of customer satisfaction through professional communication and timely support. Utilize Knowledge Management Systems (KMS) to identify solutions and document new knowledge articles. Retail & POS Application Support The analyst will be expected to provide Level 1 operational support for retail and point-of-sale platforms, including: Retalix POS application support and incident triage. Verifone payment terminal troubleshooting and transaction-related issues. NCR retail hardware and software support. Aloha restaurant and retail POS application support.

Key Responsibilities

Support for store opening, store closing, payment processing, and transaction-related incidents. Basic troubleshooting of POS peripherals including scanners, receipt printers, cash drawers, pin pads, and payment devices. Coordination with vendors and resolver groups for application and hardware issues. Required Technical Skills End User Support Windows 10/11 Operating Systems. Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint). Active Directory and Azure AD fundamentals. Remote support tools and remote diagnostics. VPN and remote connectivity support. Printer, desktop, laptop, and mobile device troubleshooting. ITSM & Service Delivery ServiceNow or equivalent ITSM platform. Incident, Request, Problem, and Change Management fundamentals. Knowledge Management and documentation practices. SLA and ticket lifecycle management. Retail Technologies Exposure to Retail POS applications. Retalix support experience (preferred). Verifone payment solutions exposure (preferred). NCR retail systems understanding (preferred). Aloha POS application knowledge (preferred). Required Qualifications Bachelor\'s Degree in Computer Science, Information Technology, Engineering, or related discipline. 0-3 years of experience in Service Desk, Help Desk, Technical Support, or IT Operations. Fresh graduates with relevant internships or technical support exposure may also be considered. ITIL Foundation certification is desirable. Exposure to Retail, POS, Hospitality, or Store Operations environments will be an added advantage. Soft Skills Strong customer service orientation. Excellent verbal and written communication skills. Problem-solving and analytical thinking capabilities. Ability to work collaboratively in a team environment. Willingness to work in rotational shifts and support global operations. Ability to perform under pressure and manage multiple priorities effectively.

Skill Requirements
Other Requirements
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desktop support jobs in faridabad haryana

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