Dilshad Garden Delhi Delhi Desktop support Jobs – 209 Open Jobs Today

Sr Analyst
HCLTech —Noida, Uttar Pradesh
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Support Officer-Relocation to Europe-Cyprus, Limassol
Olinio —Delhi, Delhi
- English
- Windows
- Microsoft Office
- Paid sick time
8d
Sr Administrator (Support & Operations)
HCLTech —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Hospitality
- Azure
SDET
Hack2skill —Noida, Uttar Pradesh
- ₹3,00,000 - ₹4,00,000 a year
- Computer Science
- Analysis skills
- Bachelor's degree
L1 IT Support Engineer
Radiant Info Solutions —Delhi, Delhi
- Full-time
- Software troubleshooting
- Windows
- Communication skills
Desktop Support Engineer
TGC Animation and Multimedia-Dehradun —Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Part-time
- AutoCAD
- Software troubleshooting
- B.Sc
Quick apply
System Support Engineer
LALCO Group —Delhi, Delhi
- Full-time
- Microsoft Excel
- Software troubleshooting
- Customer service
Quick apply
Intern-Desktop Support
PM Publishers Private Limited —Noida, Uttar Pradesh
- ₹10,000 - ₹12,000 a month
- Assembly
- In-person
- Diploma
Quick apply
IT Helpdesk Specialist
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Azure
- Computer Science
- Software troubleshooting
- Commuter assistance
Field Desktop Engineer ( Field IT Support)
T4Tech vision Pvt. Ltd. —Ashok Vihar H.O, Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
System Administrator
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
Quick apply
Desktop Support Engineer
ITMantra —Noida, Uttar Pradesh
Analyst - Business Data Services 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Quick apply
Networking Intern
TraviYo —Noida, Uttar Pradesh
- ₹9,999 - ₹10,000 a month
- Full-time
- Computer Science
- Software troubleshooting
- Windows
- Cell phone reimbursement
- Life insurance
Quick apply
13d
Service Desk Lead
Kyndryl —Noida, Uttar Pradesh
- Full-time
- Customer service
- Scripting
- Computer networking
2d
Customer Support Engineer
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Software troubleshooting
- Windows
- Diploma
Quick apply
Field Desktop Engineer
T4Tech vision Pvt. Ltd. —Ashok Vihar H.O, Delhi, Delhi
- ₹15,000 - ₹20,000 a month
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Analyst - Business Data Services 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Quick apply
System Administrator
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Software troubleshooting
- Bachelor's degree
- Commuter assistance
Senior Remote Support Engineer
PC Solutions —Delhi, Delhi
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Microsoft Office

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Sr Analyst

HCLTech -
Noida, Uttar Pradesh

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Job details

Internship

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
Microsoft Access
Azure
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
Bachelor's degree
Continuous improvement
POS
ServiceNow
Application support
Communication skills
Active Directory
Help desk
Information Technology
VPN

Full job description

Noida, Uttar Pradesh
Job Summary

Job Summary The Service Desk Analyst L1 serves as the first point of contact for end users requiring technical assistance and IT support services. The role is responsible for handling incidents, service requests, and user queries through phone, chat, email, and ITSM platforms while ensuring resolution within agreed service levels. The analyst will provide support for end-user computing, retail applications, POS environments, infrastructure services, and business-critical applications, escalating issues when necessary and ensuring an excellent customer experience. Key Responsibilities Serve as the primary contact for users seeking technical assistance through phone, chat, email, and self-service channels. Log, categorize, prioritize, and manage incidents and service requests using IT Service Management (ITSM) tools. Perform first-level troubleshooting and resolution for hardware, software, application, network, and access-related issues. Provide support for desktop, laptop, printer, mobile device, Microsoft 365, and remote access technologies. Support user account management activities including password resets, account unlocks, and access provisioning. Monitor incident queues and ensure tickets are updated with accurate troubleshooting details and resolution notes. Escalate unresolved incidents to appropriate Level 2 or Level 3 support teams in accordance with defined processes. Communicate effectively with users regarding incident status, resolution progress, and service restoration updates. Follow ITIL-aligned Incident, Request, Problem, Change, and Knowledge Management processes. Contribute to continuous improvement initiatives by identifying recurring issues and recommending corrective actions. Maintain high levels of customer satisfaction through professional communication and timely support. Utilize Knowledge Management Systems (KMS) to identify solutions and document new knowledge articles. Retail & POS Application Support The analyst will be expected to provide Level 1 operational support for retail and point-of-sale platforms, including: Retalix POS application support and incident triage. Verifone payment terminal troubleshooting and transaction-related issues. NCR retail hardware and software support. Aloha restaurant and retail POS application support. Support for store opening, store closing, payment processing, and transaction-related incidents. Basic troubleshooting of POS peripherals including scanners, receipt printers, cash drawers, pin pads, and payment devices. Coordination with vendors and resolver groups for application and hardware issues. Required Technical Skills End User Support Windows 10/11 Operating Systems. Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint). Active Directory and Azure AD fundamentals. Remote support tools and remote diagnostics. VPN and remote connectivity support. Printer, desktop, laptop, and mobile device troubleshooting. ITSM & Service Delivery ServiceNow or equivalent ITSM platform. Incident, Request, Problem, and Change Management fundamentals.

Key Responsibilities

Knowledge Management and documentation practices. SLA and ticket lifecycle management. Retail Technologies Exposure to Retail POS applications. Retalix support experience (preferred). Verifone payment solutions exposure (preferred). NCR retail systems understanding (preferred). Aloha POS application knowledge (preferred). Required Qualifications Bachelor\'s Degree in Computer Science, Information Technology, Engineering, or related discipline. 0-3 years of experience in Service Desk, Help Desk, Technical Support, or IT Operations. Fresh graduates with relevant internships or technical support exposure may also be considered. ITIL Foundation certification is desirable. Exposure to Retail, POS, Hospitality, or Store Operations environments will be an added advantage. Soft Skills Strong customer service orientation. Excellent verbal and written communication skills. Problem-solving and analytical thinking capabilities. Ability to work collaboratively in a team environment. Willingness to work in rotational shifts and support global operations. Ability to perform under pressure and manage multiple priorities effectively.

Skill Requirements
Other Requirements
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desktop support jobs in dilshad garden delhi delhi

Sr Analyst

IT Support Officer-Relocation to Europe-Cyprus, Limassol

Sr Administrator (Support & Operations)

SDET

L1 IT Support Engineer

Desktop Support Engineer

System Support Engineer

Intern-Desktop Support

IT Helpdesk Specialist

Field Desktop Engineer ( Field IT Support)

System Administrator

Desktop Support Engineer

Analyst - Business Data Services 5A

Networking Intern

Service Desk Lead

Customer Support Engineer

Field Desktop Engineer

Analyst - Business Data Services 5B

System Administrator

Senior Remote Support Engineer

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