JOB DESCRIPTIONBusiness Development Executive / Manager – B2B & B2C
Company: DreamTrawell
Department: Business Development & Sales
Location: Mumbai
Employment Type: Full-Time
Reporting To: Director / Business Head
About DreamTrawell
DreamTrawell is a Destination Management Company (DMC) focused on delivering customised travel solutions across domestic and international destinations. We work closely with travel agents, corporate clients, groups, families and individual travellers to create seamless and memorable travel experiences.
We are looking for an energetic and result-oriented Business Development professional who can drive business growth through B2B travel-agent relationships as well as B2C lead generation and sales.
KEY RESPONSIBILITIES1. B2B Business Development
- Identify and onboard new travel agents, travel agencies, tour operators and corporate travel partners.
- Develop and maintain strong relationships with existing travel-agent partners.
- Regularly visit travel agents and conduct face-to-face meetings to understand their business requirements.
- Present DreamTrawell's destinations, packages, services, rates and value proposition to agents.
- Generate regular enquiries from the assigned B2B network.
- Follow up with agents on quotations, pending enquiries and upcoming travel requirements.
- Develop long-term relationships with high-potential travel partners.
- Conduct agent meetings, product presentations and destination updates whenever required.
- Identify new markets, agents and business opportunities in the assigned territory.
2. B2C Lead Generation & Sales
- Generate B2C travel enquiries through personal networking, references, digital channels, local marketing and other sources.
- Understand customer travel requirements, budget, preferences and expectations.
- Coordinate with the operations/product team to prepare suitable itineraries and quotations.
- Follow up with prospective customers and convert qualified leads into confirmed bookings.
- Maintain regular communication with customers throughout the sales process.
- Generate repeat business and referrals from existing customers.
3. Field Visits & Relationship Management
- Plan and execute regular field visits to travel agents and prospective business partners.
- Maintain a structured daily/weekly visit plan.
- Meet a defined number of agents every week and build a strong local travel-agent network.
- Record meeting outcomes, requirements and follow-up actions.
- Ensure timely follow-up after every meeting.
- Build strong personal relationships with key decision-makers at travel agencies.
4. Lead Generation & Pipeline Management
- Build and maintain a healthy database of B2B agents and B2C prospects.
- Generate new leads consistently rather than depending only on inbound enquiries.
- Maintain an updated sales pipeline covering:
- New Leads
- Contacted Leads
- Qualified Leads
- Quotations Shared
- Follow-ups
- Confirmed Bookings
- Lost/Closed Leads
- Ensure no qualified enquiry is left without follow-up.
- Share regular sales and lead-generation reports with management.
5. Sales & Revenue Responsibilities
- Achieve monthly and quarterly business-development targets.
- Focus on both new business acquisition and repeat business.
- Increase the number of active travel-agent partners.
- Improve enquiry-to-booking conversion.
- Generate revenue through B2B and B2C channels.
- Identify opportunities for cross-selling additional destinations, experiences, transfers, activities and other travel services.
6. Market Intelligence
- Keep track of competitor packages, pricing and market trends.
- Understand the demand for different international and domestic destinations.
- Provide feedback from travel agents and customers to the management team.
- Identify emerging destinations and potential business opportunities.
- Share market feedback that can help DreamTrawell improve its packages and pricing.
KEY PERFORMANCE INDICATORS (KPIs)
The candidate will be evaluated on measurable business-development performance, including:
B2B
- Number of new travel agents contacted
- Number of new agents onboarded
- Number of agent meetings/field visits
- Number of active agents
- Number of enquiries generated through agents
- Conversion of agent enquiries into bookings
- Monthly B2B revenue
B2C
- Number of new leads generated
- Qualified leads
- Quotations shared
- Follow-ups completed
- Booking conversion ratio
- Monthly B2C revenue
- Repeat/referral business
Overall
- Monthly revenue achievement
- New business generated
- Sales pipeline value
- Customer/agent retention
- Quality and consistency of reporting
CANDIDATE PROFILEEducation
- Graduate in any discipline.
- A degree/diploma in Travel & Tourism, Hospitality, Business Management or a related field will be an advantage.
Experience
- 2–5 years of experience in business development, travel sales, tourism, DMC, travel agency or hospitality.
- Experience in B2B travel-agent sales will be strongly preferred.
- Candidates with an existing network of travel agents will have an added advantage.
Skills Required
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Comfortable with regular field visits and face-to-face meetings.
- Strong follow-up and relationship-management skills.
- Ability to generate leads independently.
- Target-oriented and commercially driven.
- Good knowledge of domestic and international travel destinations.
- Ability to prepare and explain travel packages.
- Good presentation and convincing skills.
- Basic knowledge of MS Excel, Google Sheets and CRM/sales tools.
- Ability to work independently as well as with the operations team.
PERSONAL ATTRIBUTES
We are looking for someone who is:
- Hungry for business and growth
- Proactive rather than dependent on inbound leads
- Confident in meeting new people
- Comfortable with field sales
- Relationship-oriented
- Persistent with follow-ups
- Target-driven
- Well-presented and professional
- Responsible for his/her own sales pipeline
- Willing to travel within the assigned territory
WHAT THE ROLE OFFERS
- Opportunity to work with a growing DMC brand.
- Exposure to both B2B and B2C travel business.
- Opportunity to build and manage a strong travel-agent network.
- Performance-based incentives.
- Growth opportunity within the Business Development & Sales team.
- Exposure to multiple domestic and international destinations.
- Opportunity to work directly with the management team.
Key Expectation
This is a business-generation role. The candidate will be expected to actively create opportunities, meet travel agents, generate enquiries and convert them into revenue.
The role is not limited to handling incoming enquiries. Proactive lead generation, field visits, relationship building and sales conversion will be the core responsibilities of the position.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
Experience:
- Travel Domain: 1 year (Required)
Work Location: In person
