Kolkata West Bengal It network manager Jobs – 134 Open Jobs Today

Manager - Client Operation & Digital Signage Monitoring
Graphonet Pvt. Ltd. —Kolkata, West Bengal
- ₹60,000 - ₹70,000 a month
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
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Zonal Sales Manager
Elcom digital solutions pvt ltd —Kolkata, West Bengal
- ₹40,000 - ₹50,000 a month
- Full-time
- Sales
- Marketing
- Microsoft Office
- Paid time off
- Cell phone reimbursement
Quick apply
4h
Equity Sales Manager
Altius Investech Pvt. Ltd. —Salt Lake, Kolkata, West Bengal
- ₹25,000 - ₹4,00,000 a month
- Full-time
- Sales
- Financial services
- In-person
Quick apply
4h
Senior Account Manager Conglomorate
Sourceo —Kolkata, West Bengal
- Full-time
- Computer science
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- Master's degree
1d
S&C GN - Tech Strategy & Transformation - AI Architect - Senior Manager
Accenture —Kolkata, West Bengal
- Full-time
- Azure
- Writing skills
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Business Development Manager- Infra & Networking
TD Synnex —Dharmatala, Kolkata, West Bengal
- Full-time
- Up to 50% travel
- English
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Manager – Reg. Process Engg & Productivity, ERO
DHL —Kolkata, West Bengal
- Email
- Up to 50% travel
- Master's degree
- Analysis skills
- Health insurance
- Paid time off
Sharepoint Senior
EY —Kolkata, West Bengal
- Microsoft Powerpoint
- Azure
- Computer Science
2d
Tax Senior Manager - SALT
Grant Thornton INDUS —Kolkata, West Bengal
- English
- Microsoft Office
- Analysis skills
Manager-SAP- Kolkata -TC
PwC —Kolkata, West Bengal
- Full-time
- Travel
Manager - Audit - Corporate
Grant Thornton INDUS —Kolkata, West Bengal
- Management
- Microsoft Office
- Project management
Senior Associate
PwC —Kolkata, West Bengal
- Full-time
- Salesforce
- ERP systems
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SAP Syniti ADMM-Manager
EY —Kolkata, West Bengal
- Analysis skills
3d
Senior Software Engineer - Node.Js
Utah Tech Labs —Kolkata, West Bengal
- ₹8,00,000 - ₹8,50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Software troubleshooting
- Work from home
- Flexible schedule
Quick apply
8d
Senior Supervisor - AVP Level 2
Apex Group —Kolkata, West Bengal
- Full-time
- Accounting
AI-Driven DevSecOps - Assistant Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- DevOps
- System design
AI Security Architect - Manager
Grant Thornton INDUS —Kolkata, West Bengal
- Azure
- Master's degree
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Assistant Manager - Finance Modernization
Grant Thornton INDUS —Kolkata, West Bengal
- Finance
- Master's degree
- Analysis skills
Senior Software Engineer
ZINFI Technologies —Kolkata, West Bengal
- Remote
- Azure
- Computer Science
- SQL
Senior Account Manager Conglomorate
ADCI - West Bengal —Kolkata, West Bengal
- Full-time
- Computer science
- Sales
- Master's degree

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Manager - Client Operation & Digital Signage Monitoring

Graphonet Pvt. Ltd.
Kolkata, West Bengal

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Job details

Full-time
₹60,000 - ₹70,000 a month
4 hours ago

Qualifications

Computer Science
React
Master's degree
Application development
Bachelor's degree
REST
APIs
Account management

Full job description

Job Title: Manager – Client Operations & Digital Signage Monitoring

Department: Client Operations
Reports To: Operations / Client Servicing Head
Location: Kolkata (On-site)
Job Type: Full-time

Job Description

Squad360 deploys and manages digital signage networks — media boxes connected to in-store TVs that run scheduled advertisement content 24/7 across clients’ outlets. We are looking for a Manager to own the day-to-day relationship between the client, our field Operations team, and our Tech team — the single point of accountability for screen uptime, issue resolution, client reporting, and monitoring our portal.

Key Responsibilities

Bridge Client & Internal Teams: Primary link between the client’s tech/IT team and Squad360’s field Operations team — translating on-ground issues into clear technical requests and technical constraints back into clear language.
24/7 Uptime Ownership: Monitor media box and screen health in real time on the Squad360 dashboard by outlet, branch, market, and city, and ensure every display runs the correct content around the clock.
Issue & Ticket Management: Log, track, and drive service tickets to closure; chase offline or faulty screens with the Operations team using call logs and escalation trails on the portal.
Client Reporting: Share daily/weekly status reports on uptime, open issues, resolutions, and turnaround times; represent Operations in client reviews and calls.
Portal Change Coordination: Convert client requests such as new outlets, screens, users, or report fields into precise requirements for the Tech team and verify what ships.
Root-Cause & Prevention: Spot recurring outage patterns related to connectivity, hardware, and content, and drive preventive fixes and SOPs with Tech and field teams.
Access & SLA Governance: Manage user roles and permissions with Tech; maintain SLA and escalation matrices with both the client and internal teams.

Candidate Requirements

Bachelor’s / Master’s degree in a computer-related field – Computer Science, IT, BCA, B.Tech, M.Tech, ML/OR, or equivalent.
Good working knowledge and hands-on experience of web & app development – React or similar frontends, REST APIs, databases, and dashboards, enough to scope a client requirement and brief the Tech team accurately.
Proven managerial skills – able to lead and hold the on-ground Operations team accountable for 24/7 uptime.
3–6 years of experience in client operations, technical account management, or service delivery – SaaS, digital signage, AV or IT infrastructure monitoring preferred.
Strong stakeholder management across non-technical field staff and technical dev teams.
Ticketing / incident tracking and SLA-driven reporting experience.
Strong Excel / Google Sheets and presentation skills for client MIS.

Platform You’ll Work With

Squad360 Monitor – an in-house dashboard for the digital signage network. It tracks every screen and media box by outlet, branch, market, and city, with call-log history, offline alerts, role-based access, and exportable reports.

You will work with and understand how these pieces fit together and how a client request turns into a specification that Tech can build.

Good to Have

Familiarity with digital signage CMS and media players.
Prior experience with retail or QSR store operations.
Prior experience between a client and a product/engineering team.

Role Structure

The role acts as the bridge between:

Media Box + TV – at every client outlet
Squad360 Monitor – cloud dashboard
Field Operations Team – keeps screens live 24/7
Client + Client Tech – status, SLAs, portal changes

Pay: ₹60,000.00 - ₹70,000.00 per month

Work Location: In person

Quick apply

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