Perungudi Chennai Tamil Nadu (customer engagement specialist) Jobs – 117 Open Jobs Today

Development Lead - Advanced RPA
HCLTech —Chennai, Tamil Nadu
- Microsoft Powerpoint
- Microsoft Excel
- Azure
2d
Technical Support Specialist
Kone —Chennai, Tamil Nadu
- Full-time
- English
- Master's degree
- Electrical experience
AR Analyst – Hospital Billing (Day shift)
SolvEdge —Chennai, Tamil Nadu
- Email
- Patient monitoring
- Analysis skills
- EMR systems
- Health insurance
AI Website Specialist
Vendasta —Chennai, Tamil Nadu
- Full-time
- Bachelor's degree
- AI
- Communication skills
- Health insurance
2d
Implementation Consulting Professional
Trimble —Chennai, Tamil Nadu
- Online application
- Software troubleshooting
- English
- Master's degree
1d
Parts Information Specialist
Caterpillar —Chennai, Tamil Nadu
- Full-time
- Health insurance
14h
Integrated Logistics Support Officer
KBR —Chennai, Tamil Nadu
- Full-time
- Inventory management
- ERP systems
- Communication skills
Digital Marketing Specialist
Daejoo automotive pvt india ltd —Chennai, Tamil Nadu
- ₹15,000 - ₹25,000 a month
- Full-time
- Social media management
- In-person
- Flexible schedule
- Food provided
Quick apply
Consulting-C&M-Digital Foundry-Contac Centre -Operations Associate Vice President
Deloitte —Chennai, Tamil Nadu
- Research
- Bachelor's degree
- Agile
Vetting Lead
V.Group —Chennai, Tamil Nadu
- Master's degree
- Analysis skills
- Communication skills
Sr. Team Lead - Reservoir Engineering
Shell —Chennai, Tamil Nadu
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1d
Inside Sales Specialist
CADOpt —Chennai, Tamil Nadu
- CRM software
- Sales
- Marketing
Quick apply
Key Account Manager ( Hospital Care )
Amneal Pharmaceuticals —Chennai, Tamil Nadu
- Full-time
- B.Sc
- Master's degree
- Business development
11h
Digital Growth Specialist (Website, SEO & SEM) 1 (Open Positions)
Simtek —Chennai, Tamil Nadu
- Full-time
- Budgeting
- HTML
1d
Area Manager - Surgical Synergy
Medtronic —Chennai, Tamil Nadu
- Full-time
- Remote
- Up to 50% travel
- 12th Pass
- Bachelor's degree
Digital Marketing Specialist [DMS01]
Kappsoft —Chennai, Tamil Nadu
- Management
- Project management
- Team management
Website and SEO Digital Marketing Specialist
Babcock Power APAC Pvt. Ltd. —Chennai, Tamil Nadu
- Full-time
- CRM software
- Bachelor's degree
- JavaScript
Account Manager
SoftwareOne —Chennai, Tamil Nadu
- Email
- Azure
- Business development
- AWS
Specialist I - Software Engineering- WORKATO
UST —Chennai, Tamil Nadu
- DevOps
- Databases
- Analysis skills
Quick apply
14d
Specialist, Technology Solutions
Pearson —Chennai, Tamil Nadu
- Full-time
- Computer Science
- Salesforce
- AWS

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Development Lead - Advanced RPA

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

2 days ago

Qualifications

Microsoft Powerpoint
Succession planning
Power BI
Programme management
Microsoft Excel
Azure
Management
Process improvement
Information security
SQL
Continuous improvement
Customer relationship management
SharePoint
AI
Leadership
Communication skills
Banking

Full job description

Chennai, Tamil Nadu
Job Summary

The Associate Manager – BITS Team is responsible for leading digital transformation initiatives, automation programs, service delivery governance, and continuous improvement efforts across Banking, Finance and Health Care operations. The role drives operational excellence, business value realization, stakeholder engagement, innovation adoption, and team development while ensuring adherence to client commitments, quality standards, compliance requirements, and strategic transformation objectives.

The Associate Manager serves as a key partner to business leaders, clients, and delivery teams in identifying opportunities for automation, process optimization, AI adoption, and scalable solutions that enhance productivity, customer experience, and business outcomes

Key Responsibilities

Team & People Management

Own end-to-end service delivery, ensuring achievement of SLA, TAT, quality, productivity, and customer satisfaction targets.
Monitor operational performance through dashboards, scorecards, and governance reviews.
Drive risk identification, mitigation planning, and issue resolution.
Ensure timely and accurate reporting of delivery performance, business metrics, and transformation outcomes.
Support business continuity planning and operational resilience initiatives.

Digital Transformation & Innovation

Drive enterprise-wide automation and transformation initiatives using Power Platform, Copilot Studio, AI, and related technologies.
Identify opportunities to eliminate manual effort, improve customer experience, and optimize business processes.
Lead automation pipeline management, prioritization, UAT coordination, implementation, and benefits realization tracking.
Promote innovation culture through ideation campaigns, hackathons, knowledge-sharing sessions, and continuous improvement programs.
Evaluate emerging technologies and recommend scalable solutions aligned to business goals.

People Leadership & Capability Development

Lead, mentor, and develop a high-performing team of analysts, developers, and transformation specialists.
Conduct performance reviews, coaching sessions, succession planning, and career development discussions.
Drive employee engagement, recognition, and talent retention initiatives.
Identify skill gaps and build capability development plans aligned with future business needs.
Foster a culture of accountability, collaboration, innovation, and continuous learning.

Client & Stakeholder Management

Act as a trusted advisor and primary point of contact for key stakeholders and clients.
Lead governance calls, business reviews, and transformation discussions.
Present operational performance, automation benefits, risks, and strategic recommendations to senior leadership.
Manage stakeholder expectations while ensuring successful execution of projects and transformation initiatives.
Collaborate with cross-functional teams to deliver business outcomes and support organizational priorities.

Quality, Risk & Compliance

Ensure adherence to banking regulations, client requirements, information security policies, and organizational standards.
Drive quality excellence through audits, process reviews, root cause analysis, and corrective actions.
Establish governance mechanisms to sustain compliance and operational controls.
Monitor and manage risks associated with delivery, transformation programs, and technology implementations.

Process Excellence & Benefits Realization

Define, track, and report business benefits resulting from automation and transformation programs.
Standardize processes, documentation, SOPs, and knowledge repositories.
Establish best practices and reusable frameworks for scalable delivery.
Drive productivity improvement, cost optimization, and operational efficiency initiatives.

Leadership & Behavioral Skills

Proven leadership experience managing cross-functional teams.
Excellent stakeholder and client management capabilities.
Strong strategic thinking and business acumen.
Effective decision-making, problem-solving, and conflict-resolution skills.
Ability to influence senior leaders and drive organizational change.
Strong communication, presentation, and executive reporting skills.

Technical Skills (Preferred)

Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Copilot Studio and AI-enabled solutions
Dataverse, SharePoint, SQL, and Reporting Tools
Workflow Automation
Advanced Excel, PowerPoint, and Dashboard Development

Knowledge of Azure AI, Intelligent Automation, and Emerging Digital Technologies

Skill Requirements
8–12 years of experience in Banking, BFSI, IT Services, Digital Transformation, or Process Excellence.
3–5 years of experience in Team Leadership, Program Management, Service Delivery, or Transformation Management.
Demonstrated experience delivering automation, AI, process improvement, or business transformation initiatives.

Experience managing stakeholders across operations, technology, and business functions

Other Requirements
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Refine Your Search

(customer engagement specialist) jobs in perungudi chennai tamil nadu

Development Lead - Advanced RPA

Technical Support Specialist

AR Analyst – Hospital Billing (Day shift)

AI Website Specialist

Implementation Consulting Professional

Parts Information Specialist

Integrated Logistics Support Officer

Digital Marketing Specialist

Consulting-C&M-Digital Foundry-Contac Centre -Operations Associate Vice President

Vetting Lead

Sr. Team Lead - Reservoir Engineering

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Key Account Manager ( Hospital Care )

Digital Growth Specialist (Website, SEO & SEM) 1 (Open Positions)

Area Manager - Surgical Synergy

Digital Marketing Specialist [DMS01]

Website and SEO Digital Marketing Specialist

Account Manager

Specialist I - Software Engineering- WORKATO

Specialist, Technology Solutions

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