Role description
About Cimpress:
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $3.5B in revenue through customized print products, signage, apparel, packaging, and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate, and improve.
Our Team:
The Care Tech team is at the forefront of defining the next-generation customer support experience. We build the core technology that powers our global call centers, ensuring every interaction is seamless, intelligent, and efficient. We:
- Develop and maintain high-scale integrations with Amazon Connect and Salesforce to unify the agent and customer experience.
- Leverage AI-based Chat and AI-based Voice to automate complex workflows and provide instant resolutions.
- Optimize inbound and outbound telephony infrastructure to ensure crystal-clear communication and reliable connectivity.
- Collaborate across domains to turn raw support data into actionable insights that improve our products.
What You Will Do
- Lead End-to-End Projects: Take full ownership of the project lifecycle, from architectural design and initial discovery to deployment and production monitoring.
- Stakeholder Collaboration: Act as the primary technical point of contact for Product Managers and cross-functional teams to translate business requirements into scalable technical solutions.
- Build for Resilience: Design and develop services end-to-end using TypeScript and on AWS. Our team owns the entire solution—if you build it, you run it.
- Drive Technical Excellence: Lead design discussions, perform deep-dive code reviews, and ensure our CI/CD pipelines and DevOps practices are industry-leading.
- Mentor and Grow: Foster a culture of technical growth by mentoring senior and mid-level engineers through pair programming and architectural guidance.
- Innovate in Care Tech:Explore and implement emerging technologies in AI-driven voice and chat to keep our call center technology at the cutting edge.
Your Qualifications:
At our company, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements.
10+ years of experience in software development, with significant experience currently or previously operating as a Lead Software Engineer
Deep expertise in designing, building, and deploying high-performance, full-stack, scalable APIs using TypeScript and Node.js
Extensive experience working with AWS services and building Infrastructure as Code (IaC) to support production-grade environments.
Hands-on experience with Amazon Connect (Contact Flows, Lex)
Strong track record of implementing CI/CD best practices and managing the full software delivery lifecycle.
- Education & Communication:
Bachelor’s degree in Computer Engineering (or equivalent) and professional fluency in English with excellent communication skills.
A proactive problem-solver who thrives in an environment with high autonomy and complex stakeholder landscapes.
Nice to Have:
(APIs, Lightning, or Service Cloud).
Experience implementing AI-based voice or chat solutions and integrating LLMs into customer service workflows.
- Infrastructure & Deployment:
Familiarity with serverless architectures (AWS Lambda) as well as containerised deployments (Docker/Kubernetes).
- Collaborative & Growth-Oriented:
A partner who thrives in cross-cultural teams and actively seeks feedback to drive continuous improvement.
Why You'll Love Working Here:
Being at Cimpress means that you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey—and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.
Equal Opportunity Employer:
Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations. This list is not exhaustive, and, in fact, in many cases, we strive to do more than the law requires.
We're Remote-First:
In 2020, Cimpress adopted a remote-first operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US states as well as several countries in Europe, including Spain, Germany, the UK, the Czech Republic, the Netherlands, and Switzerland.
Skills
Node.JS, AWS, AI, Amazon Connect
About Cimpress
Founded in 1995, Cimpress empowers millions of customers around the world to make an impression through personalized, high-quality printed and custom products. A global leader in mass customization, Cimpress builds technology and supply chain capabilities that enable customized print, signage, packaging, and apparel products at scale through its family of customer-focused businesses. Cimpress India is a strategic talent hub that enables Cimpress businesses to build and scale teams in India. The organization operates a centralized talent container model that removes operational complexity and provides end-to-end support across hiring, HR, finance, compliance, and administration. With 2,500+ team members across Ahmedabad, Bengaluru, and Mumbai, Cimpress India delivers technology, graphics services, shared capabilities, analytics, and business operations that advance Cimpress’ long-term strategy. Join us on a journey to help millions of businesses build brands, stand out, and grow.
