Kirti Nagar, Delhi, Delhi Hiring immediately Jobs – 114 Open Jobs Today

IT Global Service Desk (Senior) Analyst
Aurora Energy Research —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- English
- Health insurance
- Life insurance
1d
Technical Project Manager
GOLDENFLITCH STUDIOS PRIVATE LIMITED —Gurugram, Haryana
- Full-time
- Databases
- Bachelor's degree
- APIs
Quick apply
6d
PLC Programmer
Harvas Management Solutions Private Limited —Delhi, Delhi
- ₹12,201.48 - ₹46,373.57 a month
- Full-time
- Programmable logic controllers
- Bachelor's degree
- In-person
- Health insurance
Quick apply
1d
Sr. Python Developer
Labham PPPB Infrareality —Gurugram, Haryana
- ₹17,00,000 - ₹19,00,000 a year
- Databases
- AWS
- APIs
Quick apply
3d
Social Media & Creative Writing Executive
anantam —Ghitorni, Delhi, Delhi
- ₹3,00,000 - ₹3,36,000 a year
- Full-time
- Marketing
- Social media management
- Bachelor's degree
Quick apply
Sr. Python Developer
Infobyd software solution pvt ltd —Gurugram, Haryana
- ₹10,00,000 - ₹12,00,000 a year
- Databases
- AWS
- APIs
Quick apply
5d
IDT
ShineWing India —Gurugram, Haryana
- Full-time
- Research
- Communication skills
- Tax experience
Operations Executive
Instaspaces Realtech Private Limited —Gurugram, Haryana
- ₹15,000 - ₹17,000 a month
- Full-time
- English
- Bachelor's degree
- In-person
- Health insurance
- Food provided
Quick apply
1d
Web Developer - .NET & PHP
Jagan Institute of Management Studies —Rohini, Delhi, Delhi
- Urgently hiring
- Java
- Master's degree
- SQL
Strategy and Data Transformation Lead
Saaki Argus & Averil Consulting —Gurugram, Haryana
- Remote
- Master's degree
- AI
- MBA
Quick apply
Digital Marketing Intern
Rohan Singh Rana —C R R I, Delhi, Delhi
- Up to ₹5,000 a month
- Part-time
- In-person
- Internship
- Communication skills
- Paid time off
- Work from home
Quick apply
Senior Full-Stack WordPress Web Developer – India
Navitas —Delhi, Delhi
- Urgently hiring
- English
- Project management
- JavaScript
Indirect tax
ShineWing India —Gurugram, Haryana
- Full-time
- Microsoft Word
- Bachelor's degree
- Communication skills
Product Developer
Certcube Labs —Delhi, Delhi
- Full-time
- Azure
- Computer Science
- AWS
Agentic AI / ML
SWARAN SOFT SUPPORT SOLUTIONS PRIVATE LIMITED —Gurugram, Haryana
- Email
- Remote
- Microsoft Outlook
- Master's degree
- APIs
Quick apply
Enterprise Architect - Technology Infrastructure & Service Delivery
McCormick —Gurugram, Haryana
- Urgently hiring
- APIs
- IT
Energy Modeller
Aurora Energy Research —Gurugram, Haryana
- Full-time
- Hybrid work
- Computer science
- Java
- Analysis skills
Sales Manager (3898)
3R Management —New Delhi District, Delhi
- Travel
- Communication skills
Direct Tax
ShineWing India —Gurugram, Haryana
- Full-time
- Research
- Communication skills
- Tax experience
Assistant Tender Manager (3879)
3R Management —New Delhi District, Delhi

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IT Global Service Desk (Senior) Analyst

Aurora Energy Research -
Gurugram, Haryana

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Provident Fund
Health insurance
Life insurance

Qualifications

Jira
ITIL Certification
Azure
Software troubleshooting
English
Windows
Microsoft Office
Computer networking
SharePoint
ISO 27001
Application support
Communication skills
Intune
Time management
VPN

Full job description

Description

We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support.

To succeed in this role, you’ll need minimum of 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, Intune, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting.

We’re looking for someone who is resourceful, adaptable, and a strong communicator who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations.

Key Responsibilities

Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA
Manage and escalate major incidents, ensuring timely communication and resolution
Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management
Provide remote support for end users, including troubleshooting applications and hardware issues
Support Microsoft Teams calls and video conferencing, including investigation of call quality issues
Carry out onboarding and offboarding tasks for employees
Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools)
Contribute to the development and maintenance of IT knowledge base content for both users and IT staff
Monitor and support site-based video conferencing equipment

Skills, Knowledge and Expertise

Soft Skills:

Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team.
Strong customer service ethos; proactive and team-oriented mindset
Excellent written and verbal communication skills in English
Ability to build strong working relationships at all levels
Flexible, positive attitude with a willingness to take on new challenges
Self-starter with strong problem-solving and time-management abilities
Ability to prioritise and handle multiple tickets effectively

Technical skills (Required):

5+ years of Microsoft Office 365 administration and application support
Windows 11 setup, configuration and troubleshooting
Hardware provisioning and installation
Hands-on experience resolving hardware-related issues
Familiarity with cloud VPNs and basic networking concepts
Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager
Microsoft Teams support and administration
Audio/Visual (AV) hardware experience (e.g., Logitech systems)
Working knowledge of ITSM tools (e.g., Jira Service Desk)

Desirable attributes:

ITIL certification or familiarity with the ITIL framework
Awareness of GDPR and ISO 27001 compliance
Microsoft or other IT support certifications

What we offer

A fun, informal, collaborative and international work culture
Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals
Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry
Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

Some of the other benefits are:

Medical, Accidental & Term life insurance
Gratuity
Hybrid work culture
Provident Fund Scheme
Fun Friday’s

The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience.

To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

About Aurora Energy Research

From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 1000 of the world’s most influential energy sector participants, including utilities, investors, and governments.

While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, South Africa and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software.

We are a diverse team of experts with vast energy, financial, and consulting backgrounds, covering power, hydrogen, carbon, and fossil commodities. With this, we provide data-driven intelligence to fuel strategic decisions in the global energy transformation.

Apply Now

Refine Your Search

hiring immediately jobs in kirti nagar, delhi, delhi

IT Global Service Desk (Senior) Analyst

Technical Project Manager

PLC Programmer

Sr. Python Developer

Social Media & Creative Writing Executive

Sr. Python Developer

IDT

Operations Executive

Web Developer - .NET & PHP

Strategy and Data Transformation Lead

Digital Marketing Intern

Senior Full-Stack WordPress Web Developer – India

Indirect tax

Product Developer

Agentic AI / ML

Enterprise Architect - Technology Infrastructure & Service Delivery

Energy Modeller

Sales Manager (3898)

Direct Tax

Assistant Tender Manager (3879)

I want to receive the latest job alerts for hiring immediately in kirti nagar, delhi, delhi

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