Dilsukhnagar, Hyderabad, Telangana Customer care specialist Jobs – 110 Open Jobs Today

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Principal Product Ops Analyst

サイネオス・ヘルス
Madhapur, Hyderabad, Telangana

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Job details

Qualifications

Computer Science
Bachelor's degree

Full job description

Updated: Today
Location: Madhapur, TS, India
Job ID: 25103316

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Description

Principal Product Ops Analyst

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

Core Responsibilities

Configuration of Syneos Health Unified Clinical Veeva Vault platform
Provide expertise in Veeva Vault configuration as a certified Vault platform administrator and configuration specialist
Manage configuration changes for Syneos Health Unified Clinical Vault per agreed priority backlog items
Collaborate across the Clinical IT teams and work closely with Program Manager, Product Manager, IT Architects, and Syneos Health Vault Clinical Implementation team
Complete Certified Vault Training and stay up to date. This knowledge will be used on a daily basis as part of configuration work and change requests
Deliver product enhancements through agreed backlog process to ensure Syneos Health Unified Clinical Veeva Vault Platform follows best practices, while evolving to meet business needs
Participate in impact assessment activities, reviewing proposed changes, and ensuring impact understood across all functions
Experience in solution delivery with GXP systems

Qualifications

Bachelor’s degree in Life Science, Computer Science or related field.
Documented Veeva certification and experience in working in a GxP environment.
Problem solving skills are required to solve business process issues.
The role will understand the current configuration, but also look to best practices for enhancements without impact to other objects or workflows.
Written and verbal skills and the ability to communicate with business and technical audiences.
Demonstrated ability to solve problems with innovation and enthusiasm

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Principal Product Ops Analyst is the configuration specialist who is well versed in all aspects of the Veeva Vault platform and applications, including the user interface, application functions, and system and business administration settings. While adhering to best practices, they transform feedback from business users into suggested configuration changes or explanations for why a request cannot be fulfilled.

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customer care specialist jobs in dilsukhnagar, hyderabad, telangana

Principal Product Ops Analyst

Senior UI Designer

TL, Software Engineer (MS SQL database, SSIS, performance tuning)

Product Design Specialist

RCM QA Specialist

Process Associate- Customer Care

Senior AI Engineer

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