Dwarka, Delhi, Delhi High paying Jobs – 154 Open Jobs Today

Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Customer service
- English
- Bachelor's degree
Quick apply
Finance Business Partner - Asia
Topsoe A/S —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Excel
- English
7h
Artificial Intelligence Engineer, Portfolio Management Group, Associate
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- Computer Science
- Research
- Master's degree
- Work from home
7h
Analyst, Reconciliations / Investigations
BlackRock Investments —Gurugram, Haryana
- Hybrid work
- In-person
- Work from home
7h
Assistant Vice President, Human Resource Outsourcing (HRO) Operations
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Management
- Computer Science
Quick apply
Sr. Manager - Growth Pods 4D
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Salesforce
- English
- Master's degree
Quick apply
6d
Tech Lead - DevOps 4C
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
6d
assistant manager order to cash
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Finance
- Master's degree
Quick apply
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Analyst - Process Analytics - FCRM 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
14d
Sr. Associate - Customer Care - Non - Voice 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Senior Product Manager, Insurance Services
Careers at Tide —Delhi, Delhi
- Remote
- English
- Product management
- Health insurance
- Paid time off
Quick apply
9h
Principal Data Scientist
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Computer Science
- English
Quick apply
Senior Principal Consultant, Databricks Tech Lead
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
9d
Sr. Software Development Engineer - Software Development Engineering N 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
Quick apply
8d
Assistant Vice President, HR Practice and Consulting
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
6d
Principal Consultant- Databricks
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Azure
- Oracle
- Computer Science
Quick apply
Specialist - Process Analytics - S&M 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Computer Science
- English
- Master's degree
Quick apply
2d
Practice Leader - Process Analytics - F&A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Management
- Computer Science
- English
Quick apply
6d
Lead - Business Finance 3
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Oracle
- English
- Finance
Quick apply
1d

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Specialist - Customer Care - Voice 4A

Genpact India Pvt. Ltd. -
Gurugram, Haryana

Quick apply

Job details

Full-time

Qualifications

Customer service
Call centre
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Banking
Information Technology

Full job description

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills

Banking Capital Markets, Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Service, Data Analytics, Fraud Detection, Fraud Disputes, Online Customer Support, Online Transaction Processing (OLTP), Sales, Sales Support, Speech Analytics, Strategic Advisory, Target Operating Model, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User Interface

Language

English, English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

high paying jobs in dwarka, delhi, delhi

Specialist - Customer Care - Voice 4A

Finance Business Partner - Asia

Artificial Intelligence Engineer, Portfolio Management Group, Associate

Analyst, Reconciliations / Investigations

Assistant Vice President, Human Resource Outsourcing (HRO) Operations

Sr. Manager - Growth Pods 4D

Tech Lead - DevOps 4C

assistant manager order to cash

Process Associate- Customer Care

Analyst - Process Analytics - FCRM 5B

Sr. Associate - Customer Care - Non - Voice 5B

Senior Product Manager, Insurance Services

Principal Data Scientist

Senior Principal Consultant, Databricks Tech Lead

Sr. Software Development Engineer - Software Development Engineering N 4B

Assistant Vice President, HR Practice and Consulting

Principal Consultant- Databricks

Specialist - Process Analytics - S&M 4B

Practice Leader - Process Analytics - F&A

Lead - Business Finance 3

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