Banjara Hills, Hyderabad, Telangana Customer support coordinator Jobs – 88 Open Jobs Today

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- ₹10,452.11 - ₹25,000.00 a month
- Full-time
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- In-person
- Leadership
Quick apply
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Teacher Trainer

MatrusriX Technologies Pvt Ltd
Hyderabad, Telangana

Quick apply

Job details

Permanent | Full-time
₹10,452.11 - ₹25,000.00 a month
22 hours ago

Qualifications

Management
Curriculum development
Quality assurance
Product demos
Leadership
Travel planning

Full job description

Teacher Trainer LeadRoles & Responsibilities1. Training Delivery & Academic Excellence

· Lead and deliver high-impact teacher training programmes for schools across assigned regions.

· Ensure teachers effectively implement the curriculum and achieve desired classroom outcomes.

· Develop training modules, facilitator guides, handbooks, presentations and instructional resources.

· Continuously update training content based on curriculum changes, NEP 2020, CBSE, State Board guidelines and emerging educational practices.

· Design differentiated training programmes for teachers, coordinators and school leaders.

2. Regional Training Operations

· Own the end-to-end planning and execution of regional training operations.

· Develop annual, quarterly and monthly training calendars aligned with organisational priorities.

· Coordinate training logistics, trainer deployment, travel schedules and resource planning.

· Ensure timely completion of all committed school training programmes.

· Maintain standardisation and consistency in training quality across all regions.

· Monitor implementation of training interventions and recommend corrective actions wherever required.

3. Team Leadership & People Management

· Lead, mentor, coach and inspire the Teacher Training team.

· Set clear performance expectations and individual development plans for team members.

· Conduct regular coaching sessions, classroom observations and performance reviews.

· Identify training needs within the team and facilitate continuous professional development.

· Foster a collaborative, high-performance and innovation-driven team culture.

· Build succession plans and identify future trainer leaders.

4. Teacher Audit & School Improvement

· Conduct structured teacher observations and academic audits across partner schools.

· Analyse classroom practices and identify strengths, gaps and improvement opportunities.

· Prepare detailed audit reports with actionable recommendations.

· Present findings to school leadership and support implementation of improvement plans.

· Track the impact of interventions through periodic follow-up visits and review meetings.

5. Trainer Certification & Quality Assurance

· Design and implement Trainer Certification Programmes to ensure consistent delivery standards.

· Define trainer competency frameworks and certification benchmarks.

· Conduct trainer assessments, calibration exercises, and periodic recertification.

· Establish Standard Operating Procedures (SOPs) and quality standards for all training activities.

· Monitor training quality through observations, participant feedback and outcome assessments.

6. Academic Sales Support

· Partner with the Sales team during client meetings, school presentations and academic demonstrations as necessary, especially during the sales season.

· Deliver impactful curriculum presentations and product demonstrations to the school management.

· Address academic and curriculum-related queries from prospective schools.

· Support pre-sales discussions by showcasing the educational value and classroom impact of the organisation’s products and services.

· Work closely with Sales to improve customer confidence and conversion rates.

7. Customer Success & Relationship Management

· Build strong relationships with principals, coordinators and teachers.

· Ensure high levels of customer satisfaction throughout the academic year.

· Gather feedback from schools and convert insights into actionable improvements.

· Drive customer retention through regular academic engagement and value-added interventions.

· Support the service team in renewal initiatives by demonstrating measurable academic impact.

8. Product Development & Academic Innovation

· Collaborate with Curriculum, Product and Content teams to enhance existing offerings.

· Provide field insights for new product development and curriculum improvements.

· Pilot innovative teaching strategies and academic initiatives.

· Recommend enhancements based on classroom observations and market requirements.

9. Performance Monitoring & Reporting

· Develop dashboards to monitor training effectiveness and implementation progress.

· Track key academic performance indicators across schools.

· Prepare periodic reports for senior management on training outcomes, school engagement, customer feedback and improvement initiatives.

· Analyse trends and recommend strategic interventions based on data.

10. Strategic Initiatives

· Contribute to the organisation’s long-term academic strategy.

· Identify opportunities for scaling teacher development programmes.

· Represent the organisation at educational conferences, seminars and academic forums.

· Benchmark best practices in teacher professional development and institutional capacity building.

· Lead special projects aimed at improving teacher effectiveness, school performance, and academic excellence.

Pay: ₹10,452.11 - ₹25,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in banjara hills, hyderabad, telangana

Teacher Trainer

Systems Engineer

Senior Service Engineer_DC

Site Coordinator

Lead Engineer

Full Lifecycle Recruiter , Stores TA

Strategic Sourcing Specialist

Sr. Engg - Drives HT Startes Electronics

Creative Strategist / Content Marketing Lead

Resource Coordinator Senior Associate

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