Kerala Customer service/sales representative Jobs – 95 Open Jobs Today

Field Operations Executive - Kannur
Rentokil Initial —Cannanore, Kerala
Quick apply
Branch Support - Aluva
Rentokil Initial —Aluva, Kerala
Quick apply
ASSOCIATE TRAINEE- SALES & SERVICE
Malabar Group —Kerala
Field Sales Executive - Kannur
Rentokil Initial —Cannanore, Kerala
Quick apply
Field Sales Executive - Kasaragod
Rentokil Initial —Kasaragod, Kerala
Quick apply
Field Sales Executive - Kottayam
Rentokil Initial —Kottayam, Kerala
Quick apply
Marketing Executive
Shyam Net —Kochi, Kerala
Business Development Representative
Webrins Technologies —Alleppey, Kerala
Sales Engineer
Cyrix Healthcare Pvt Ltd —Kasaragod, Kerala
- Up to ₹60,000 a month
Quick apply
15h

More jobs to discover

Find similar jobs that you might be interested in.

Branch Support - Aluva
Rentokil Initial —Aluva, Kerala
Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required. Proficient in MS-Office/G-Suite.
Quick apply
Operations Executive
Sree Gokulam Speed & safe courier service Pvt Ltd —Aluva, Kerala
Handle customer and branch operational queries professionally. Coordinate with hub, branch, and delivery teams regarding operational updates.
₹15,000 - ₹16,500 a month
Quick apply
14d

I want to receive the latest job alerts for customer service/sales representative in kerala

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service/sales representative jobs near kerala

Sales Engineer jobs in Pune, Maharashtra

Quality Engineer jobs in Nagpur, Maharashtra

Sales Engineer jobs in Mira Road, Mumbai, Maharashtra

Sales Engineer jobs in Delhi

Bank Sales jobs in Bengaluru, Karnataka

Sales Marketing jobs in Bhopal, Madhya Pradesh

Sales Engineer jobs in Calicut, Kerala

Back Office Executive jobs in Vadodara, Gujarat

Field Executive jobs in Civil Lines, Bareilly, Uttar Pradesh

Max Hospital , Tpa Executive jobs in Delhi

Field Executive jobs in Jalandhar District, Punjab

Field Executive jobs in Indore, Madhya Pradesh

Field Executive jobs in Chennai, Tamil Nadu

Field Executive jobs in Poddatur, Andhra Pradesh

Reliance Retail Reliance,sales Executive jobs in Jalandhar, Punjab

Business Development Representative jobs in Goshamahal, Hyderabad, Telangana

Mba Business Analytics jobs in Kolkata, West Bengal

Business Development Representative jobs in Puthuvype, Kochi, Kerala

Mankind Pharma, Medical Representative Fresher jobs in Maharashtra

Business Development Representative jobs in Pune, Maharashtra

Field Operations Executive - Kannur

Rentokil Initial -
Cannanore, Kerala

Quick apply

Job details

Full-time

Qualifications

Microsoft Powerpoint
B.Sc
Science
Bachelor's degree
Chemistry
Agriculture
Agriculture

Full job description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs.

Job Responsibilities:

A. Core Operations

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.
Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
Approval of conveyance amount for assigned technicians
Promote the highest grooming standards (uniform, Safety shoes, PPEs)

B. Advance Operations

Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
Identify & resolve Service delivery issues in coordination with the Branch Manager
Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
Track and monitor materials consumption to ensure branch material consumption within the target.
Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
Monitor and drive service productivity and efficiency.
Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
Ensure Service leads are submitted by all technicians as per the target
Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
Encourage technicians to plan their leaves in advance to curb absenteeism
Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.

Key Result Areas:

100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
Material consumption target to be met 100% as per Branch AoP target
TPA and Development plan completion as per target- 100%

Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month.
100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)
Self learning and development- Above 90% score in online assessment.

Competencies (Skills essential to the role):

Good interpersonal skills
Good Analytical & Problem-solving skills
Ability to communicate effectively
Should be proactive in planning & organizing

Educational Qualification / Other Requirement:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

Role Type / Key working relationships:

Individual Contributor
External team- Customers and Customer representative

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Quick apply

Refine Your Search

customer service/sales representative jobs in kerala

Field Operations Executive - Kannur

Branch Support - Aluva

ASSOCIATE TRAINEE- SALES & SERVICE

Field Sales Executive - Kannur

Field Sales Executive - Kasaragod

Field Sales Executive - Kottayam

Marketing Executive

Business Development Representative

Sales Engineer

More jobs to discover

I want to receive the latest job alerts for customer service/sales representative in kerala

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected