Delhi Customer service analyst Jobs – 126 Open Jobs Today

Business Analyst - I
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹8,00,000 - ₹15,00,000 a year
- Full-time
- Windows
- Master's degree
- SQL
7d
Analyst I, Client Service Operations
Kroll —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7h
Senior Analyst, Client Service Operations
Kroll —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10h
SDE 1 (Backend developer)
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹7,00,000 - ₹14,00,000 a year
- Full-time
- System design
- Java
- Databases
9d
Software Development Engineer in Test
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Basic math
- JavaScript
- APIs
9d
Application Support Analyst
Zero —Delhi, Delhi
- Computer Science
- Software troubleshooting
- Databases
Quick apply
Shared Service Analyst
Careers at Tide —Delhi, Delhi
- Remote
- Microsoft Excel
- Oracle
- Finance
- Health insurance
- Paid time off
Quick apply
Rating Analyst
Brickwork Ratings —Delhi, Delhi
- English
- Finance
- Analysis skills
Operations Analyst
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹5,40,000 - ₹7,50,000 a year
- Full-time
System Admin/ IT Analyst
Customer Success Technology —Patel Nagar, Delhi, Delhi
- Full-time
- Azure
- Microsoft Office
- Computer networking
Tech Support
Shiva Infotech Innovations —New Delhi District, Delhi
- English
- Microsoft Office
- Master's degree
Business Analyst -Wealth Management
Tata Consultancy Services —Delhi
- Bachelor's degree
- Product management
- Communication skills
Analyst, Customer & Product Support
AlphaSense India —Delhi, Delhi
- Analysis skills
- AI
- Communication skills
Quick apply
DevOps Engineer
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹14,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- DevOps
- AWS
3d
Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy
Deloitte —Delhi
- Finance
- SQL
- AWS
7d
Service Desk Analyst
Tata Consultancy Services —Delhi
- Customer service
- Bachelor's degree
Salesforce Developer
Educational Testing Service (ETS) —Delhi
- Full-time
- Software troubleshooting
- Salesforce
- SQL
- Paid time off
Quick apply
7d
Senior Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy
Deloitte —Delhi
- Finance
- SQL
- AWS
6d
Media Analyst
Crypto Mize —Delhi
- Full-time
- Social media management
- Diploma
- Communication skills
Process Consultant – Digital Transformation
Valenta —Delhi, Delhi
- Full-time
- Oracle
- English
- Finance
- Health insurance
3d

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Business Analyst - I

TravClan Technology India
Connaught Place, Delhi, Delhi

Apply Now

Job details

Full-time
₹8,00,000 - ₹15,00,000 a year
7 days ago

Qualifications

Law
Business analysis
Windows
Tableau
Master's degree
SQL
APIs
AI

Full job description

About us:
We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

Profile Overview:

Business Analyst at TravClan is a key role that focuses on empowering key stakeholders across teams/ functions in solving business problems and making effective business decisions using advanced data techniques.

Growth Prospects:

Annual CTC - ₹8 to 15 LPA

Fast Appraisal - Despite Covid, we had appraisals in 6 months in Jan & July 2020

Aggressive Hikes - In May' 21 & Jan'22, Average Hike was 35% & 30% respectively.

Growth Path

GM/Director

40-50 LPA

Head

25-40 LPA

Manager

14-25 LPA

Associate

7-14 LPA

Our founding team:

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.

Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.

Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile:

You read the detailed company profile here.

To know more about us, have a look at a few videos on Youtube!

What we are looking for:
Roles & Responsibilities:

Build and own daily, weekly and monthly reports and dashboards that business and product teams use to make decisions

Write advanced SQL (joins, aggregations, window functions) against production databases to answer business questions end to end

Build funnels, cohorts and retention analyses in event-analytics tools (Amplitude, CleverTap, GA) to track activation, engagement and drop-off

Use AI tools (LLMs, coding assistants) to speed up analysis,automation and reporting: AI-first on repetitive work

Run regular data health checks and maintain data quality across sources

Decompose open-ended business problems into metric trees,diagnose root causes, and recommend quantified interventions

Partner with business and product functions to turn analysis into growth actions and measure the impact

Check if you fit in the role-

You Must-

Have 2+ years in Business Analysis, Data Analysis or a similar role, and be able to break business problems into clear metrics

Be proficient in SQL (joins, aggregations, window functions) and skilled at building dashboards and reports

Have built funnels or cohorts, and be comfortable using AI tools day to day (drafting SQL, automating analysis)

You Can-

Work with BI tools (Looker/Data Studio/Tableau)

Use LLM APIs for basic automation, e.g. an LLM call inside a script or Sheets

Independently handle data health checks across sources

You Want to-

Thrive in a fast-paced startup environment

Grow from analyzing numbers to diagnosing root causes and driving interventions

This role is not ideal for someone who-

Struggles to work with ambiguity or undefined problems

Prefers a narrowly scoped, purely technical role with no business interfacing

Just wants to build dashboards without digging into what the numbers mean

Prefers a large, process-heavy corporate setup over a startup

Is not comfortable with a 6-day work week (including Saturdays)

The Recruitment Process:

1. Aptitude Test: The first step of the recruitment process is a basic 50-minute basic aptitude test.

2. Technical Assessment Task: This one-hour role specific assessment will be an evaluation of the ‘must have technical skills’ mentioned above.

3. Personal Interviews: 1 video interview, and 2 detailed discussions

4. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate. This includes documentation and offer extension.

Important Points:

Office Location- Connaught Place, Delhi

Work Timings - You are considering joining a startup. Building anything of value takes time.

Looking forward to having you on board with us!

Apply Now

Refine Your Search

customer service analyst jobs in delhi

Business Analyst - I

Analyst I, Client Service Operations

Senior Analyst, Client Service Operations

SDE 1 (Backend developer)

Software Development Engineer in Test

Application Support Analyst

Shared Service Analyst

Rating Analyst

Operations Analyst

System Admin/ IT Analyst

Tech Support

Business Analyst -Wealth Management

Analyst, Customer & Product Support

DevOps Engineer

Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy

Service Desk Analyst

Salesforce Developer

Senior Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy

Media Analyst

Process Consultant – Digital Transformation

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