JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Senior Product Manager
Lease Abstraction Enterprise Platform (LEAP)
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong.
What This Job InvolvesThis role leads the product strategy and execution for JLL’s Lease Abstraction Enterprise Platform (LEAP) — a business platform that elevates lease abstraction and data management into a strategic enterprise capability. LEAP combines standardized processes, expert talent, advanced technology, and alignment with JLL’s enterprise data strategy to create a scalable service foundation that enables business lines to focus on high-value client activities while ensuring consistent, reliable lease data across the organization.
As Senior Product Manager, you will own the product roadmap and drive platform maturity from its current operational baseline toward an optimized, enterprise-scale abstraction capability. You will partner with operations, data science, engineering, and business line stakeholders to increase adoption, improve AI-assisted abstraction accuracy, and deliver measurable efficiency gains. This role requires balancing near-term operational improvements with a longer-term vision for self-service capabilities and intelligent automation.
What Your Day-to-Day Will Look Like• Own and prioritize the LEAP product roadmap and backlog in partnership with operations leadership, JBS (JLL Business Services), and business line stakeholders
- Drive platform adoption across business lines by identifying barriers, aligning stakeholders, and building the business case for migration onto the common platform
- Partner with data science and engineering teams to improve AI abstraction accuracy (targeting >85% first-pass yield), define model performance requirements, and validate outputs
- Translate complex lease abstraction and data management workflows into clear product requirements, user stories, and acceptance criteria
- Establish and monitor KPIs including adoption rates, average handling time (AHT), abstraction accuracy, and downstream data quality metrics
- Lead stakeholder engagements with operations leaders to align on transformation milestones, capacity planning, and optimization priorities
- Collaborate with the Enterprise Data Platform team to ensure LEAP outputs align with JLL’s enterprise data strategy and downstream consumption requirements
- Drive change management efforts to support onboarding of new business lines and ensure smooth transitions from siloed abstraction workflows to the centralized platform
- Leverage Agile methodologies to deliver incremental value, running sprint planning, backlog grooming, and retrospectives with cross-functional teams
- Prepare progress reports for senior leadership on adoption milestones, efficiency gains, and platform performance
Required Qualifications• Bachelor’s degree in Business, Engineering, Computer Science, or related field
- 5–10 years of product management experience, with demonstrated ownership of enterprise platforms or operational technology products
- Proven experience working with Agile development teams (Scrum/Kanban) and managing product backlogs in tools such as Jira or Azure DevOps
- Strong understanding of business process analysis, workflow optimization, and the ability to translate operational needs into technical requirements
- Experience defining and tracking product KPIs, success metrics, and ROI for technology initiatives
- Demonstrated ability to drive adoption and change management across multiple business units or stakeholder groups
- Experience with data products, analytics platforms, or reporting tools — ability to define requirements for dashboards and data visualization
- Strong stakeholder management skills with the ability to lead without authority and build consensus across cross-functional teams
- Excellent communication and documentation skills, including business requirement documents, product specs, and executive-level reporting
- Comfort operating in a matrixed organization with competing priorities across business lines
Preferred Qualifications• Experience in commercial real estate, lease administration, or facilities management operations
- Understanding of lease abstraction processes and related data workflows (e.g., amendments, downstream data entry)
- Familiarity with AI/ML concepts as applied to document processing, including NLP, OCR, and structured data extraction — sufficient to evaluate model outputs and partner effectively with data science teams
- Understanding of agentic AI capabilities and how autonomous, multi-step AI workflows can transform service delivery and product experiences
- Experience evaluating and integrating AI-powered tools into operational workflows, with a focus on practical accuracy benchmarks, human-in-the-loop validation, and scalable adoption
- Background in enterprise data strategy, data quality, and data governance principles
- Experience building or scaling centralized shared-services or platform-as-a-service models across a large organization
- Familiarity with training, knowledge transfer, and user enablement programs to support platform adoption
- Experience with capacity planning, workforce optimization, or operational efficiency measurement
LocationOn-site — Gurugram or Bangalore
Why JLLAt JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
