Up Chat support Jobs – 128 Open Jobs Today

Customer Support Executive (CSE)
Arihant Informarketing Pvt. Ltd —Noida, Uttar Pradesh
- ₹15,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
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- Full-time
- Microsoft Outlook
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Quick apply
Customer Support Executive (CSE)
Nutriride —Shastri Nagar, Meerut, Uttar Pradesh
- ₹15,000 - ₹20,000 a month
- Email
- Customer service
- English
- Bachelor's degree
Quick apply
7h
Customer Support
Nwaresoft —Gautam Buddha Nagar District, Uttar Pradesh
- Full-time
- English
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Team Leader - Operations|International|29082025
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home
Customer Support Executive
Legal24by7 —Noida, Uttar Pradesh
- Full-time
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Product Support Representative II
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Salesforce
- SQL
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WebBee global —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
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US Payroll Specialist
Capgemini Sogeti —Noida, Uttar Pradesh
- Night shift
- Oracle
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US Payroll Specialist
Capgemini —Noida, Uttar Pradesh
- Night shift
- Oracle
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HR Solutions Services Associate IV
Conduent Business Services India LLP —Noida, Uttar Pradesh
- Email
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Ipraxa —Noida, Uttar Pradesh
- English
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Senior Advisor
Barclays —Noida, Uttar Pradesh
- Customer service
- Administrative experience
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Track Lead - Cisco Contact Center
HCLTech —Noida, Uttar Pradesh
- Weekend availability
Customer Service Representative
BIG OH TECH —Noida, Uttar Pradesh
- CRM software
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- Customer service
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Customer Care Executive/ Tele Sales Executive
Radical Minds Technologies —Noida, Uttar Pradesh
- Weekend availability
- Customer service
- Bachelor's degree
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Web Developer Intern
Conceptial Media —Greater Noida, Uttar Pradesh
- Up to ₹7,000 a month
- Full-time
- Computer Science
- JavaScript
- In-person
Quick apply
4d
Staff Back End Engineer
Svitla Systems —Nowshera Murai, Uttar Pradesh
- Full-time
- AWS
- APIs
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- Paid time off
- Paid sick time
Noida| Noida|AX H|Prime|14-Jul-25
TGBPL TP India - DBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home
Team Leader- Operations|International|16092025
TGBPL TP India - IBU —Noida, Uttar Pradesh
- Full-time
- Remote
- Work from home

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Customer Support Executive (CSE)

Arihant Informarketing Pvt. Ltd
Noida, Uttar Pradesh

Quick apply

Job details

Full-time
₹15,000 - ₹30,000 a month
5 hours ago

Qualifications

Microsoft Excel
Customer service
English
Customer support
Outbound voice
Hindi
Communication skills
Negotiation
Time management

Full job description

Job Summary

We are looking for a confident and customer-focused Customer Support Executive to handle Amazon customer queries related to orders, cancellations, delivery, returns, refunds, and replacements.

The ideal candidate should have good communication skills, strong command of English, and the ability to handle customers professionally through calls, WhatsApp, email, and chat. The candidate will also be responsible for understanding cancellation reasons, retaining genuine orders, and coordinating with internal teams for timely issue resolution.

Roles and Responsibilities

Handle Amazon customer queries related to orders, cancellations, delivery, returns, refunds, and replacements.
Contact customers to understand cancellation reasons and try to retain genuine orders.
Confirm order details, customer addresses, product requirements, weight, dimensions, and additional charges wherever applicable.
Coordinate with customers before dispatch in case of product, price, size, weight, or delivery-related concerns.
Update cancellation reasons accurately in daily trackers.
Analyse repeated cancellation reasons and share improvement suggestions with the team.
Coordinate with warehouse, logistics, marketplace, and accounts teams for order-related issues.
Follow up on delayed, undelivered, damaged, cancelled, or returned orders.
Share tracking details and delivery updates with customers.
Handle customer complaints professionally through calls, WhatsApp, email, and chat.
Support customers regarding refunds, replacements, returns, and delivery status.
Monitor negative customer feedback and coordinate with the concerned team for resolution.
Maintain daily reports for cancellations, customer calls, resolved cases, and pending issues.
Escalate critical or unresolved cases to the team leader or marketplace team.
Maintain proper records of all customer interactions and complaints.
Ensure all customer communication is polite, clear, professional, and properly documented.
Follow up regularly with customers and internal teams until the issue is resolved.

Required Skills

Good verbal and written communication skills in Hindi and English.
Good command of spoken and written English.
Comfortable handling inbound and outbound customer calls.
Comfortable handling cancellation-related conversations and customer complaints.
Basic understanding of Amazon orders, returns, refunds, replacements, and delivery processes.
Good convincing, negotiation, and problem-solving skills.
Ability to handle difficult or dissatisfied customers calmly and professionally.
Basic knowledge of Microsoft Excel, Google Sheets, email, and WhatsApp.
Strong follow-up, coordination, and time-management skills.
Ability to maintain accurate customer support trackers and reports.
Experience with Amazon Seller Central or e-commerce customer support will be an advantage.

Candidate Requirements

1–2 years of experience in customer service, telecalling, Amazon support, or e-commerce operations.
Candidate should have strong communication and convincing skills.
Candidate must be comfortable making outbound calls to customers.
Candidate should be comfortable handling cancellation, complaint, return, and refund cases.
Candidate must be willing to work full-time from the Noida office.
Immediate joiners will be preferred.

Benefits

Competitive salary based on experience and communication skills.
Exposure to Amazon seller operations and customer service.
Learning and career-growth opportunities.
Stable full-time employment.
Supportive work environment.

Location: Noida, Uttar Pradesh
Job Type: Full-time, Work from Office
Salary: ₹20,000–₹30,000 per month
Experience Required: 1–2 years

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

Quick apply

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