Delhi Customer service analyst Jobs – 123 Open Jobs Today

Analyst I, Client Service Operations
Kroll —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10h
Senior Analyst, Client Service Operations
Kroll —Delhi, Delhi
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
12h
Quality Assurance Analyst
Derma Puritys —Kalkaji Devi, Delhi
- ₹30,000 - ₹35,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
6d
Shared Service Analyst
Careers at Tide —Delhi, Delhi
- Remote
- Microsoft Excel
- Oracle
- Finance
- Health insurance
- Paid time off
Quick apply
DevOps Engineer
TravClan Technology India —Connaught Place, Delhi, Delhi
- ₹14,00,000 - ₹25,00,000 a year
- Full-time
- Azure
- DevOps
- AWS
3d
Service Desk Analyst
Tata Consultancy Services —Delhi
- Customer service
- Bachelor's degree
Senior Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy
Deloitte —Delhi
- Finance
- SQL
- AWS
6d
Process Consultant – Digital Transformation
Valenta —Delhi, Delhi
- Full-time
- Oracle
- English
- Finance
- Health insurance
3d
Strategic Pricing Lead Analyst
FedEx AMEA —Delhi, Delhi
- Full-time
- Microsoft Excel
- PMP
- Finance
2d
Analyst, Relationship Manager, Loan Against Property, Consumer Banking Group
DBS Bank —Delhi, Delhi
- Full-time
- Business development
- Analysis skills
- Communication skills
Client Servicing Executive
Weblink.In —Delhi
- ₹2,25,000 - ₹2,75,000 a year
- Walk-in
- Business development
- Project management
- Communication skills
Area Credit Manager-Prime-Delhi
Aditya Birla Group —Delhi
- Master's degree
- Analysis skills
- Team management
Quality Analyst - Outbound Tele-Sales Process BPO
INDIAN COUNSELLING SERVICES —Tilak Nagar, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Quality Auditor For Outbound Sales Process in Callcenter
INDIAN COUNSELLING SERVICES —Tilak Nagar, Delhi, Delhi
- ₹15,000 - ₹25,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
Travel Operations Analyst - GDS Hotel Rating
Navan —Delhi, Delhi
- Salesforce
- Organisational skills
- Communication skills
Quick apply
Area Credit Manager-Retail-Delhi
Aditya Birla Group —Delhi
- Master's degree
- Analysis skills
- Team management
Senior Cybersecurity Risk Governance Analyst - 1647
GHX —Delhi, Delhi
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Account Director
Forrester Research —Delhi
- Email
- Sales
- Research
- Business development
Business Development Executive (IT)
webreinvent —South West District, Delhi
- Sales
- Research
- Master's degree
Quality Analyst – Flight & Hotel Bookings
Aertrip —Ghitorni, Delhi, Delhi
- Customer service
- Analysis skills
- Communication skills

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Analyst I, Client Service Operations

Kroll -
Delhi, Delhi

Apply Now

Job details

Full-time
10 hours ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Salesforce
Microsoft Office
Finance
Quality assurance
Bachelor's degree
Organisational skills
SharePoint
Business Administration
Communication skills

Full job description

Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.

Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer-centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.

Working within an established service delivery framework, the Analyst executes assigned work with a strong focus on quality, responsiveness, confidentiality, and operational excellence. The role requires excellent organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining exceptional service standards.

Day-to-day responsibilities :

Deliver high-quality Business Support Services in accordance with established service standards, turnaround times, and operational procedures.
Execute assigned operational support activities across multiple service offerings while ensuring accuracy, completeness, and consistency.
Prepare, review, and maintain business documentation, presentations, reports, trackers, and operational records in support of business requirements.
Perform data validation, cleansing, reconciliation, formatting, and quality assurance activities to maintain the integrity of business information.
Support the administration and maintenance of business systems, operational databases, and collaboration platforms.
Maintain accurate records of work completed, outstanding actions, and service requests.
Build effective working relationships with internal stakeholders by delivering responsive, professional, and customer-focused support.
Coordinate with stakeholders to gather information, clarify requirements, and ensure timely completion of assigned activities.
Provide regular updates on work progress, escalating risks or issues where appropriate.
Demonstrate a proactive approach to understanding stakeholder needs while ensuring adherence to established processes.
Execute activities in accordance with Standard Operating Procedures (SOPs), quality standards, and governance requirements.
Maintain a high level of accuracy and attention to detail across all deliverables.
Identify process inefficiencies and recommend practical improvements to enhance service quality and operational efficiency.
Support knowledge management initiatives by maintaining process documentation, templates, and operational guidance materials.
Contribute to the continuous enhancement of Business Support Services through participation in improvement initiatives.
Work collaboratively with colleagues across Client Service Operations and business units to achieve shared objectives.
Contribute positively to team performance by sharing knowledge, supporting colleagues, and fostering an inclusive team environment.
Demonstrate flexibility by supporting additional operational activities as business requirements evolve.

Key Performance Indicators

Performance will be measured through a combination of quantitative and qualitative measures including:
Achievement of agreed Service Level Agreements (SLAs)
Accuracy and quality of deliverables
Productivity and turnaround times
Stakeholder satisfaction
Compliance with operational processes and quality standards
Contribution to continuous improvement initiatives
Effective collaboration and teamwork

Essential traits :

Bachelor’s degree in business administration, Commerce, Finance, Operations, Management, or a related discipline.
1–3 years of experience within Business Operations, Shared Services, Client Service Operations, Business Administration, or a comparable professional services environment.
Strong organizational and planning skills.
Excellent written and verbal communication.
Strong attention to detail and commitment to quality.
Ability to manage multiple priorities within a deadline-driven environment.
Proficiency in Microsoft Office applications including Excel, PowerPoint, Word, Outlook, and Teams.
Experience working with business applications such as Salesforce, Monday.com, SharePoint, or similar collaboration platforms is desirable.
Demonstrated ability to work independently while contributing effectively within a team environment.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com

Kroll is committed to equal opportunity and diversity, and recruits people based on merit

#LI-JC1

Apply Now

Refine Your Search

customer service analyst jobs in delhi

Analyst I, Client Service Operations

Senior Analyst, Client Service Operations

Quality Assurance Analyst

Shared Service Analyst

DevOps Engineer

Service Desk Analyst

Senior Consultant | APM: BFSI BA | Delhi | Finance Transformation | Finance Strategy

Process Consultant – Digital Transformation

Strategic Pricing Lead Analyst

Analyst, Relationship Manager, Loan Against Property, Consumer Banking Group

Client Servicing Executive

Area Credit Manager-Prime-Delhi

Quality Analyst - Outbound Tele-Sales Process BPO

Quality Auditor For Outbound Sales Process in Callcenter

Travel Operations Analyst - GDS Hotel Rating

Area Credit Manager-Retail-Delhi

Senior Cybersecurity Risk Governance Analyst - 1647

Account Director

Business Development Executive (IT)

Quality Analyst – Flight & Hotel Bookings

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