Maharashtra Module lead systems administration Jobs – 120 Open Jobs Today

Lead I - Business Analysis
UST —Mumbai, Maharashtra
- Azure
- Customer service
- DevOps
Quick apply
8d
Lead Generation Executive
Emergys —Pune, Maharashtra
- Computer Science
- Bachelor's degree
- JavaScript
SAP FS-PM Design & Development lead
MGS Group —Pune, Maharashtra
- ₹24,00,000 - ₹27,00,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
3d
IN_Manager_SAP PM_SAP_Advisory_Pune
PwC —Pune, Maharashtra
- Full-time
- Engineering
- Master's degree
- Analysis skills
14d
Manager – Human Resources, Training & Sales Development
SHIWA MANUFACTURERS —Sinnar, Maharashtra
- ₹60,000 - ₹80,000 a month
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
Quick apply
4d
Senior HRIS Analyst - SAP SuccessFactors Recruiting & Onboarding
Foundever —Mumbai, Maharashtra
- Remote
- Computer Science
- Bachelor's degree
- Human resources
- Work from home
3d
Senior Consultant | ServiceNow BA | Mumbai | ServiceNow
Deloitte —Mumbai, Maharashtra
- Full-time
- Azure
- Oracle
- Software troubleshooting
1d
#ACN GN - SONG - Service - Genesys - Associate Manager
Accenture —Mumbai, Maharashtra
- Full-time
- Azure
- Customer service
- Salesforce
HCM Functional - OTL
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Oracle
- Analysis skills
- Human resources
9d
Deputy Director (Technology Solutions)
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Full-time
- Oracle
- Doctoral degree
- Computer Science
SAP Principal Consultant – EHSM (Workplace Safety)
Qodequay Technologies —Pune, Maharashtra
- Engineering
- Master's degree
- Bachelor's degree
SAP Technical Principal Consultant / SME
Qodequay Technologies —Pune, Maharashtra
- Computer Science
- Bachelor's degree
- Leadership
SAP SF/HCM Consultant (1)
Wurth Information Technology India Pvt. Ltd. —Pune, Maharashtra
- Microsoft Excel
- Computer Science
- Engineering
12d
Software Programmer
Apex Group —Mumbai, Maharashtra
- Full-time
- SQL
- Software development
- APIs
6h
IN_Senior Associate_SAP MM_SAP_Advisory_Mumbai
PwC —Airoli, Navi Mumbai, Maharashtra
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
IN_Manager_SAP EPPM/PS_SAP_Advisory_Pune
PwC —Pune, Maharashtra
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Senior Site Reliability Engineer
SiteMinder —Pune, Maharashtra
- Full-time
- Hybrid work
- Software troubleshooting
- DevOps
- AWS
- Health insurance
SAP Senior Consultant - Cloud Solution / Integration Consultant
Qodequay Technologies —Pune, Maharashtra
- Computer Science
- Bachelor's degree
- Analytics
Security Engineer WAF and SSLO (L2)
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
IN_Senior Manager_SAP MM_SAP_Advisory_Mumbai
PwC —Shivaji Park, Mumbai, Maharashtra
- Full-time
- Inventory management
- Engineering
- ERP systems

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Lead I - Business Analysis

UST -
Mumbai, Maharashtra

Quick apply

Job details

8 days ago

Qualifications

Jira
Asset management
Power BI
Azure
Customer service
Software deployment
DevOps
Business analysis
Visio
Microsoft Dynamics 365
Microsoft Office
Master's degree
Analysis skills
Quality assurance
Bachelor's degree
Agile
Business Administration
MBA
Communication skills
Banking
Information Technology

Full job description

Role description

The MSD CRM Business Analyst will act as the bridge between business stakeholders and the CRM implementation team, ensuring business requirements are accurately captured, analyzed, and translated into effective Microsoft Dynamics CRM (MSD CRM) solutions. The role requires strong domain expertise, stakeholder management skills, and experience in CRM implementation projects to drive successful delivery of customer-centric business processes and digital transformation initiatives.

Key Responsibilities

Business Requirement Gathering & Analysis

Conduct workshops, interviews, and discussions with business stakeholders to understand current and future business needs.
Gather, analyse, and document functional and non-functional requirements for CRM implementation.
Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Stories, and Process Flows.
Perform gap analysis between existing processes and proposed CRM solutions.
Define business rules, workflows, and system requirements.

CRM Solution Design Support

Work closely with Solution Architects and CRM Developers to translate business requirements into CRM functionalities.
Recommend best practices and standard CRM capabilities to meet business objectives.
Define CRM entities, customer journeys, case management workflows, service processes, and reporting requirements.
Support solution design reviews and validate proposed solutions against business requirements.

Stakeholder Management

Act as the primary liaison between business users, project teams, and technology stakeholders.
Facilitate requirement validation and sign-off sessions.
Manage stakeholder expectations and resolve requirement-related issues.
Present business process improvements and CRM solution recommendations to leadership teams.

Process Improvement & Transformation

Analyze existing business processes and identify opportunities for automation and optimization.
Recommend process improvements leveraging CRM capabilities.
Support digital transformation initiatives related to customer service, sales, marketing, and operations.
Drive adoption of standardized business processes across departments.

Testing & Quality Assurance

Prepare test scenarios, test cases, and acceptance criteria.
Support System Integration Testing (SIT), User Acceptance Testing (UAT), and defect triage activities.
Validate delivered functionalities against approved business requirements.
Ensure successful business sign-off before production deployment.

Change Management & Training

Support user training, knowledge transfer, and change management initiatives.
Develop user guides, process documentation, and training materials.
Conduct end-user training sessions and workshops.
Facilitate smooth transition to the new CRM platform.

Project Governance & Delivery

Participate in project planning, sprint reviews, and status meetings.
Track requirement traceability throughout the project lifecycle.
Support effort estimation, risk identification, and project reporting.
Ensure timely delivery of business analysis activities.

Required Skills

Business Analysis

Strong expertise in requirement elicitation, documentation, and process analysis.
Experience in preparing BRDs, FRS, Use Cases, User Stories, and Process Maps.
Knowledge of requirement management and traceability practices.

CRM Knowledge

Experience working on Microsoft Dynamics CRM (MSD CRM) implementation or enhancement projects.
Understanding of CRM modules such as:
- Customer Service
- Case Management
- Contact & Account Management
- Service Requests
- Lead & Opportunity Management
- Workflow Automation
- Reporting & Dashboards

Tools & Methodologies

Microsoft Dynamics CRM / Dynamics 365
Azure DevOps / Jira
Microsoft Visio
Microsoft Office Suite
Agile/Scrum and Waterfall methodologies

Communication & Stakeholder Management

Strong presentation and facilitation skills.
Excellent verbal and written communication abilities.
Ability to interact with senior business leaders and technical teams.
Strong analytical and problem-solving skills.

Preferred Skills

Experience in Mutual Fund, Asset Management, Banking, Insurance, or Financial Services domains.
Understanding of Customer Service and Customer Experience (CX) processes.
Knowledge of Power Platform (Power BI, Power Apps, Power Automate).
Experience in CRM migration and digital transformation initiatives.
Certification in Business Analysis or Microsoft Dynamics CRM is preferred.

Qualifications

Bachelor's Degree in Business Administration, Information Technology, Computer Science, Engineering, or related discipline.
MBA or relevant professional certifications are preferred.

Key Deliverables

Business Requirement Documents (BRD).
Functional Requirement Specifications (FRS).
User Stories and Acceptance Criteria.
Business Process Maps and Workflow Diagrams.
Requirement Traceability Matrix (RTM).
Test Scenarios and UAT Sign-off Documents.
User Training Materials and Knowledge Transfer Documents.

Skills

business analysis,microsoft dynamics 365,azure devops,change management,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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Refine Your Search

module lead systems administration jobs in maharashtra

Lead I - Business Analysis

Lead Generation Executive

SAP FS-PM Design & Development lead

IN_Manager_SAP PM_SAP_Advisory_Pune

Manager – Human Resources, Training & Sales Development

Senior HRIS Analyst - SAP SuccessFactors Recruiting & Onboarding

Senior Consultant | ServiceNow BA | Mumbai | ServiceNow

#ACN GN - SONG - Service - Genesys - Associate Manager

HCM Functional - OTL

Deputy Director (Technology Solutions)

SAP Principal Consultant – EHSM (Workplace Safety)

SAP Technical Principal Consultant / SME

SAP SF/HCM Consultant (1)

Software Programmer

IN_Senior Associate_SAP MM_SAP_Advisory_Mumbai

IN_Manager_SAP EPPM/PS_SAP_Advisory_Pune

Senior Site Reliability Engineer

SAP Senior Consultant - Cloud Solution / Integration Consultant

Security Engineer WAF and SSLO (L2)

IN_Senior Manager_SAP MM_SAP_Advisory_Mumbai

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