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MHLS Advisor, MnS GE [S], MHLS
ADCI - Uttar Pradesh - F26 —Uttar Pradesh
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HR Solutions Services Associate IV
Conduent Business Services India LLP —Noida, Uttar Pradesh
Impacts a team, by example, through the quality service and information provided. Provides solutions to atypical problems with little or no precedent.

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MHLS Advisor, MnS GE [S], MHLS

ADCI - Uttar Pradesh - F26 -
Uttar Pradesh

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Job details

Full-time
12 hours ago

Qualifications

Microsoft Outlook
Customer service
Call centre
English
Windows
Microsoft Office
Computer skills
Time management

Full job description

DESCRIPTION

It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager remotely, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

Key job responsibilities
Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
Actively seeks employee feedback to improve levels of service.
Being able to work on rotational shifts in both weekends and weekdays, including holidays.

BASIC QUALIFICATIONS

Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
Computer skills (Windows, Microsoft Office, Outlook)

PREFERRED QUALIFICATIONS

Relevant work experience in administration, customer service/ call center or HR environment.
Very good proficiency in additional European languages
Ability to work in international teams where team members are in different locations and belong to different cultures
Ability to work with confidential information
Flexibility to work in a fast-paced environment
Good interpersonal, communication, time management, and problem-solving skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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MHLS Advisor, MnS GE [S], MHLS

HR Solutions Services Associate IV

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Food Delivery Customers

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