Up Chat process Jobs – 85 Open Jobs Today

Sr Administrator (Support & Operations)
HCLTech —Lucknow, Uttar Pradesh
- Azure
- Microsoft Outlook
- Software troubleshooting
3d
Analyst (Support & Operations)
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Windows
3d
Order to Cash Operations Associate
Accenture —Noida, Uttar Pradesh
- Full-time
- Finance
- Bachelor's degree
- Communication skills
4d
HR Solutions Services Associate IV
Conduent Business Services India LLP —Noida, Uttar Pradesh
- Email
Quality Analyst-Sales
University Living —Noida, Uttar Pradesh
- Full-time
- Sales
- Customer service
ASME - JAIIB CAIIB
Testbook —Noida, Uttar Pradesh
- Full-time
Executive
EXL Service —Noida, Uttar Pradesh
- Full-time
- Bachelor's degree
12d
3257-Senior Account Executive- Sales
Innovaccer Analytics —Noida, Uttar Pradesh
- Full-time
- Presentation skills
- Communication skills
- Health insurance
Quick apply
Business Development Executive/ Manager
Profito Interactive —Noida, Uttar Pradesh
- Day shift
- Master's degree
- Business Administration
- MBA
Quality Analyst-Sales
University Living Accommodations Pvt Ltd. —Noida, Uttar Pradesh
- Sales
- Customer service
Quick apply
Food Delivery Customers
ExpertConnect Global Research —Uttar Pradesh
- Full-time
- Software troubleshooting
- Communication skills
Quick apply

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Sr Administrator (Support & Operations)

HCLTech -
Lucknow, Uttar Pradesh

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Job details

3 days ago

Qualifications

Jira
TCP
Azure
Microsoft Outlook
Incident management
Software troubleshooting
SCCM
BMC Remedy
LAN
Encryption
Windows
DHCP
Remote access software
DNS
Bomgar
ServiceNow
TCP/IP
RDS database
Active Directory
Intune
VPN

Full job description

Lucknow, Uttar Pradesh
Job Summary

Administrator - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Remote Desktop Specialist is responsible for providing remote technical support to end users for desktops, laptops, operating systems, applications, network connectivity, VPN, printers, peripherals, and collaboration tools. The role focuses on timely incident resolution, customer satisfaction, accurate ticket documentation, and effective escalation of complex technical issues.

Key Responsibilities

Provide first-level and second-level remote desktop support through phone, email, chat, and ticketing channels. • Diagnose and resolve hardware, software, operating system, browser, VPN, network connectivity, printer, and peripheral issues. • Use approved remote access tools to troubleshoot desktops, laptops, user profiles, applications, and system settings. • Perform password resets, account unlocks, access verification, and basic identity and multi-factor authentication support. • Install, configure, update, and remove approved software and productivity tools as per organizational standards. • Document incidents, service requests, troubleshooting steps, resolutions, and escalation notes accurately in the ITSM tool. • Follow defined SLA, priority, escalation, and communication procedures for all support tickets. • Escalate unresolved or complex issues to network, security, systems, application, or endpoint engineering teams. • Support endpoint security activities including antivirus checks, patch compliance, device health checks, and policy adherence. • Assist with onboarding and offboarding activities, including device readiness, user access, and application setup. • Maintain knowledge base articles, standard operating procedures, and repeat-issue resolution guidance. • Deliver a professional customer experience by communicating clearly with both technical and non-technical users.

Skill Requirements

Strong troubleshooting experience with Windows 10/11, Microsoft 365 applications, Outlook, Teams, browsers, VPN clients, printers, and endpoint peripherals. • Working knowledge of Active Directory, Azure AD/Entra ID basics, user account management, password resets, group membership, MFA, and access validation. • Experience using remote support tools such as Remote Desktop, Quick Assist, Bomgar, TeamViewer, SCCM/Intune Remote Help, or similar enterprise tools. • Good understanding of networking basics including TCP/IP, DNS, DHCP, Wi-Fi, LAN/WAN connectivity, proxy settings, and VPN troubleshooting. • Hands-on exposure to ITSM tools such as ServiceNow, Remedy, Jira Service Management, or equivalent ticketing platforms. • Knowledge of endpoint security, antivirus, encryption, patch compliance, asset inventory, and device health monitoring practices. • Ability to follow SOPs, knowledge articles, incident management, request fulfillment, escalation, and change control processes.

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chat process jobs in up

Sr Administrator (Support & Operations)

Analyst (Support & Operations)

Order to Cash Operations Associate

HR Solutions Services Associate IV

Quality Analyst-Sales

ASME - JAIIB CAIIB

Executive

3257-Senior Account Executive- Sales

Business Development Executive/ Manager

Quality Analyst-Sales

Food Delivery Customers

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