#DFO&I2027
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant, Managed Services or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.
Work you’ll do:
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Integrate and learn from talented colleagues who specialize in core domains.
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Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
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Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
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Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions.
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Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
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Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
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Support post-deployment activities, including maintenance, enhancements, and client communication.
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Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
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Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
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Deliver high-quality work, ensuring timely completion of tasks and adherence to requirements.
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Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
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Strong focus on data-driven decision-making and use of agile methodologies.
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Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
The team:
Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.
Qualifications
Must Have Skills/Project Experience/Certifications:
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3 - 6 years of hands-on experience in MS Dynamics CRM
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Hands on experience in Field Service Configurations, customization and development and integration capabilities using APIs, Power Platform connectors
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Hands-on experience of XRM platform
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Proficiency in using either the CRM SDK or plugin platforms
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Proven experience with configuring the application to meet business users’ requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
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Hands on experience with Dynamics 365’s built-in AI capabilities, set up and configure out-of-the-box AI models and interpret the output.
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Consultants should know the fundamentals of AI and how it's deployed within enterprise software and should have familiarity with Core AI Terminology: Machine learning, natural language processing (NLP), predictive analytics, and automation. Hands-on experience of C#, VB.net, ASP.NET, HTML and Java script
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In depth knowledge of Dynamics product offerings and features
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Hands on experience with Data Conversion and Data Loading
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Hands on experience with real-time and batch integration with proficiency in SSIS
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Hands on experience with SSRS report, or Power BI development
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Should have working knowledge of version control systems like GitHub, etc.
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Must be well verse with release management processes
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Must have hands-on experience of working in projects in agile cadence
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Working experience of JIRA/ADO or similar tool
Good to Have Skills/Project Experience/Certifications:
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Knowledge of SQL Server, Active Directory, Azure Activity Directory, ADFS, SharePoint, Office365, Yammer, Windows Server stack
Education:
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BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location:
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Bengaluru/Hyderabad/Pune/Chennai
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
