A Little About Us
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com
- Title: Program Leader, Strategic Accounts
- Level: Senior Individual Contributor (Director-equivalent)
- Location: India — within travel range of Mumbai and Tier-1 cities; APJ hours
- Reports to: APJ Customer Success Leadership
The Program Leader is EDB's single, senior point of strategic post-sales ownership for our most complex and high-value enterprise accounts. This role orchestrates multi-vendor landscapes,drives senior executive (C-level) alignment, and ensures successful execution of critical technology transformations. This is an orchestration and relationship management mandate with executive altitude, focused on securing customer confidence, long-term retention, and commercial expansion.
What this role owns
- Strategic relationship ownership — the named owner across both the partner and the end customer; carries the engagement narrative and is the contact senior stakeholders recognise and trust.
- Executive escalation loop — manages executive-level escalations, runs the executive communication lane during significant incidents to maintain alignment.
- Governance & Cadence: Own executive cadence, Quarterly Business Reviews (QBRs),and alignment across internal field functions (Support, Professional Services, Product).
- Value Validation: Proactively position EDB's value within customer roadmaps to turn technical stability into measurable business outcomes.
- The customer engages at senior level through one consistent, trusted relationship with the Program Leader.
- Engagements are aligned with processes with the right assurance delivered through influence of the Program Leader's strategic relationships built.
- Confidence increases across partner and end-customer (engagement quality, process adoption, C-level sentiment).
- EDB is positioned with value in strategic conversations.
- The engagement model is sustainable and has a constant review of areas of further optimization.
- 15+ years in enterprise, customer-facing technology roles, building and holding senior strategic relationships.
- Has held senior stakeholder conversations with credibility; comfortable at C-suite altitude.
- Distributed-systems or enterprise-database background strongly preferred (EDB or comparable an advantage); engages internal technical leadership without owning the fix.
- Banking / financial-services domain experience strongly preferred; understands regulated, systemically important environments.
- Experience through partners / SIs and in multi-vendor competitive landscapes.
- India-based, within range of Mumbai/Tier-1 cities; present in person when it matters; APJ hours.
Commercial Growth: Improve Net Revenue Retention (NRR), Gross Revenue Retention (GRR) and identify expansion opportunities
Customer Sentiment: Improve Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores
Support & Resolution Efficiency: Reduce time to ticket closure and de-escalate high pressure support interactions. Accelerate technical resolution timeframes for business critical issues.
Program Delivery Speed: Optimize time-to-value for new applications, ensuring rollout timelines meet customer expectations.
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
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