Kolathur Chennai Tamil Nadu Client service agent Jobs – 157 Open Jobs Today

Process Associate
HCLTech —Chennai, Tamil Nadu
- English
- Analysis skills
- Typing
2h
Administrator (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- JavaScript
- APIs
Business Architect
Accenture —Chennai, Tamil Nadu
- Full-time
- Azure
- DevOps
- ERP systems
Manager - Sales
FCSG India Private Limited —Chennai, Tamil Nadu
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
AI Engineer
Inlogic Technologies —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Databases
Technical Lead
Prodapt —Guindy, Chennai, Tamil Nadu
- Azure
- DevOps
- System design
Director of Marketing Operations & Digital
Onx —Chennai, Tamil Nadu
- Salesforce
- Research
- Analysis skills
8d
Track Lead - AzureMSSQL DBA, Microsoft Azure
HCLTech —Chennai, Tamil Nadu
- Azure
- Software troubleshooting
- SQL
14d
Senior Oracle Development - Assistant Vice President
Citi —Chennai, Tamil Nadu
- Full-time
- Azure
- Oracle
- SQL
AI Technical Manager
Kumaran Systems —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
Lead Developer
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
13d
Senior Technical Frontier Educator
Cognizant —Chennai, Tamil Nadu
- Full-time
- Salesforce
- DevOps
- Java
3d
Senior Technical Lead – Engineering & Conversational AI
EITB Global Infosolutions —Chennai, Tamil Nadu
- ₹10,50,986.58 - ₹23,79,573.33 a year
- Full-time
- Azure
- English
- SQL
Quick apply
4d
AI Infrastructure Architect
Accenture —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- Master's degree
4d
Senior Developer
Guidehouse India Pvt Ltd —Chennai, Tamil Nadu
- Full-time
- Azure
- Computer Science
- DevOps
13d
Senior ServiceNow Developer
Ensono —Chennai, Tamil Nadu
- Azure
- AWS
- JavaScript
Sales Manager
Morrison Express —Chennai, Tamil Nadu
- Full-time
- Sales
- Marketing
- Customer service
Quick apply
Palantir Data Solution Architect
EPAM Systems, Inc. —Chennai, Tamil Nadu
- Azure
- Java
- SQL
- Health insurance
- Paid time off
Sr Engineer (Support & Operations)
HCLTech —Chennai, Tamil Nadu
- Oracle
- Linux
14d
Technology Architect
Accenture —Chennai, Tamil Nadu
- Full-time
- Management
- Salesforce
- AWS

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Process Associate

HCLTech -
Chennai, Tamil Nadu

Apply Now

Job details

2 hours ago

Qualifications

English
Analysis skills
Customer support
Typing
Communication skills

Full job description

Chennai, Tamil Nadu
Job Summary

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
The agent shall make every reasonable attempt to resolve and provide the service where possible
Provide accurate and complete information by using right methods and tools
Ability to quickly assess an issue and accurately respond to customer inquiries
Respond to all service requests and issues raised via chat support
Move the request to L2 support team ( Fuji Films)
Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

Keep records of customer interactions, process customer account changes as required
Follow communication procedures, guidelines and policies
Meet individual and team targets for a variety of customer service goals
Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Key Responsibilities

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
The agent shall make every reasonable attempt to resolve and provide the service where possible
Provide accurate and complete information by using right methods and tools
Ability to quickly assess an issue and accurately respond to customer inquiries
Respond to all service requests and issues raised via chat support
Move the request to L2 support team ( Fuji Films)
Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

Keep records of customer interactions, process customer account changes as required
Follow communication procedures, guidelines and policies
Meet individual and team targets for a variety of customer service goals
Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Skill Requirements

Good communication and English/ Language skills
Previous customer support experience or experience as a client service representative is preferred
Strong phone contact handling skills, including active listening skills and ability to empathize
Past expertise in chat support process
Good Typing skills
Creative problem-solving and analytical skills
Ability to work closely with other departments and get the right information in a timely manner
Ability to multi-task, prioritize, and manage time effectively

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Apply Now

Refine Your Search

client service agent jobs in kolathur chennai tamil nadu

Process Associate

Administrator (Support & Operations)

Business Architect

Manager - Sales

AI Engineer

Technical Lead

Director of Marketing Operations & Digital

Track Lead - AzureMSSQL DBA, Microsoft Azure

Senior Oracle Development - Assistant Vice President

AI Technical Manager

Lead Developer

Senior Technical Frontier Educator

Senior Technical Lead – Engineering & Conversational AI

AI Infrastructure Architect

Senior Developer

Senior ServiceNow Developer

Sales Manager

Palantir Data Solution Architect

Sr Engineer (Support & Operations)

Technology Architect

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