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Retail Trainer

Titan Company -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

After-sales service
Sales
Bachelor's degree
Retail sales

Full job description

Job Requirements

Job Description – Training & After Sales Manager

International Business – Watches Division

Job Title

Training & After Sales Manager – International Business

Reporting to

Head of Operations

Role Purpose

The Training & After Sales Manager will be responsible for driving product knowledge, retail sales capability, customer experience standards, and after-sales service excellence across international markets. The role will work closely with distributor partners, retail teams, service franchisees, and internal stakeholders to ensure consistent brand experience, operational compliance, and revenue growth through commercial spare parts and service initiatives.

The incumbent will support retail capability building across multiple countries and ensure global service partners adhere to defined service, repair, warranty, and process standards.

Key Responsibilities

1. Product & Retail Sales Training

Design and deliver product, retail sales, and customer experience training programs for:
Distributor retail teams
Brand retail stores
Multi-brand outlet sales staff
Distributor trainers and service personnel
Conduct classroom, virtual, and on-the-job training across international markets.
Develop training calendars in alignment with business priorities and new product launches.
Create training content including:
Product manuals
Sales pitch guides
Brand storytelling modules
E-learning content (LMS)
Service process SOPs
Conduct product launch training for new collections and technologies.
Monitor training effectiveness through assessments, audits, mystery shopping feedback, and NPS(Net promoter score)

Distributor Development

Build strong engagement with distributor partners across key international markets.
Support implementation of global retail excellence standards.
Develop “Training Champs” programs for distributor training managers.
Support retail expansion projects through induction and onboarding training.

3. After Sales Service Management

Manage after-sales service operations for international distributor markets.
Ensure adherence to company-defined service processes, TATs, warranty policies, and quality standards.
Monitor service center performance through KPIs such as:
Repair turnaround time
Customer satisfaction
Warranty cost to be under 1% at a partner level.
Spare parts utilization
Conduct periodic audits of distributor service centers and repair partners.
Coordinate with internal technical teams for escalations and corrective actions.
Drive standardization of repair processes across markets.

4. Commercial Spare Parts Management

Drive revenue generation through commercial spare parts sales.
Monitor spare parts forecasting, ordering, availability, and consumption trends.
Ensure distributors maintain optimum spare stock levels.
Analyze spare parts sales performance and identify growth opportunities.
Introduce initiatives to improve spare parts commercialization and profitability.

5. Stakeholder Management

Collaborate with:
Sales teams
Product teams
Supply chain
Customer service

Desired Candidate Profile

Education

Bachelor’s degree in Business , Retail, or related field

Experience

5–8 years of experience in:
Retail training
Product training
After-sales/service operations
Exposure to international markets and distributor-led business models is highly desirable.

Work Experience

Experience

5–8 years of experience in:
Retail training
Product training
After-sales/service operations
Exposure to international markets and distributor-led business models is highly desirable.

Apply Now

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