Velachery Chennai Tamil Nadu Customer support coordinator Jobs – 116 Open Jobs Today

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- ₹10,000 - ₹12,000 a month
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9d
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IPCS Global solutions pvt ltd —Chennai, Tamil Nadu
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5d
Sales and Service Coordinator
Desirous Global Consulting —Chennai, Tamil Nadu
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Sree Subhiksha Housing and Enterprises Pvt Ltd —Chennai, Tamil Nadu
- Master's degree
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FARMWISEAI PRIVATE LIMITED —Chennai, Tamil Nadu
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Excellent Engineering Enterprises —Kolathur, Chennai, Tamil Nadu
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12d
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Daimler Truck AG —Chennai, Tamil Nadu
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McDermott —Chennai, Tamil Nadu
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Multi carrier - Landside Specialist

Maersk -
Chennai, Tamil Nadu

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Logistics
English
Microsoft Office
Bachelor's degree
Data entry
Communication skills

Full job description

Dispatchers play a pivotal role in ensuring smooth operations between drivers, the terminal, and external partners. This position is responsible for assigning and tracking loads in Trinium, coordinating pickup and drop-off appointments through terminal websites, and providing ongoing driver support. The Mobile Dispatch ensures that drivers are equipped with the necessary information, resolves inquiries promptly, and ensures that containers are transported efficiently and on schedule. The Dispatch must approve and notify accessorial to the Settlement Clerk to pay the drivers to ensure AP is done the right way. He must also notify the Transportation Coordinator to ensure accessorial are charged to the customer (AR). He must maintain contact with the client to ensure accurate dispatch planning and coordination. He must consider which charges (accessorial) are billable. The Dispatch must also evaluate repair inquiries and decide if they must be sent to a repair company. He must ensure that the drivers or himself keep the application up to date.

Key responsibilities

a) Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity. Assisting them with over daily operational challenges over the call.
b) Generate the Dispatch Report, consolidating the drayage planning for the next business day using data from Trinium, along with information from client reports, port appointments, and assigned drivers.
c) Schedule pickup and drop-off appointments for containers at the port, through the terminal's website.
d) Conduct thorough investigations regarding the loads drivers have completed at the end of the current day and those they will begin the following day.
e) Track and monitor loads to be exported and those already picked up, ensuring timely movement.
f) Evaluate driver availability and assign them to loads they are capable of transporting.
g) Maintain clear communication with the client’s teams in the event of drayage issues or when requesting relevant information for appointment scheduling.
h) Schedule appointments at the customer’s warehouse when needed.

Required experience & skills

1. Excellent communication skills (English) – Fluent Oral & Written
2. Graduate, ideally Finance and Accounting
3. Willing to work in full night shifts
4. Should carry 3-5 years of min experience in Shipping & logistics industry
5. Prior experience with documentation review, data entry, reporting, Landside execution will be an advantage
6. Should be able to effectively communicate with internal and external stakeholders
7. Good working knowledge of MS Office products including Word, Excel, and PowerPoint.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .

Apply Now

Refine Your Search

customer support coordinator jobs in velachery chennai tamil nadu

Multi carrier - Landside Specialist

Urgent Requirement For Area Sales Manager

Training Coordinator

Appraisal Coordinator

Front Office Receptionist

Industrial Automation Trainer

Sales and Service Coordinator

Manager - Accounts and Finance

Sales Coordinator

Product Owner

Delivery Assistant

Service Improvement Engineer, RF & Media, CSI

Exterior Team Leader

Field Support Engineer 3

Engineer / Senior Engineer - ECU Materials Management

Technical Service Planner

Senior Subcontracts Specialist

Associate Divisional Manager-PRWA Exports Management

Competency management

Senior Construction Support Engineer

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