Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Technical Program Manager
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Lead Technical Program Manager
Overview:
The Networks Solutions team at Mastercard was established to further enhance the market leading products and services we offer today. We are modernizing our platform and taking the opportunity to build additional products and service offerings that would our customers and enable them to do more on our platform.
- Do you like to be part of a team that is creating and executing strategic initiatives centered around digital payments?
- Do you look forward to developing and engaging with high performant diverse teams around the globe?
- Would you like to be part of a highly visible, strategically important global engineering organization?
Role
- Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
- Deep understanding of the design approaches and technologies utilized in your area
- Focus on the customer experience, the build and delivery processes and the problems to be solved
- Work across multiple services, locations and scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
- Align dependent organizations and remove/mitigate all blocking issues
- Work directly with external to the organization or external to Mastercard technology providers and customers
- Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
- Deep understanding of the business and technical requirements for the solutions being built
- Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
- Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
- Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and
- manage their resolution.
- Identify, assess, track and mitigate issues and risks at multiple levels
- Write documentation as required
- Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
- Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
- Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
- Work across teams to optimize processes
- Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objective
Must Haves
- Plan, execute, and deliver projects from inception to completion related to a known technology, product, or program. Describes and maintains the integrated plan that accounts for internal/external dependencies, differing delivery approaches, numerous constraints, and contingency for unplanned delays
- Secures resources, scopes efforts, outlines priorities and establishes delivery milestones
- Proactively manage the end-to-end delivery of engineering work through the organization and all dependent organizations, reporting out progress, ensuring dependencies are covered, overseeing the gaps between teams, processes, and systems, while removing all blocking issues leading to a successful delivery. Accelerates progress by driving crisp, timely decisions
- Looked to as first point of contact for projects. Can communicate with confidence levels up. Is the source of truth for status. Transforms raw thoughts into clear and concise communications. Provides right information and associated data about the state of the project to the right audience at the right time. Runs effective meetings
- Has experience in and understands industry technologies. Understands their program, product, or O&T domain. Sufficient depth/credibility to be effective with teams they work with. Can competently represent team’s services to stakeholders and other teams. May need to bring developers or SMEs to meetings to talk details
- Nurtures good working relationships with engineers, managers, and peers
- Optimizes previously defined approaches for a team or limited area. Can demonstrate improvements using data. Utilizes department mechanisms (i.e. retrospectives, staff meetings, status meetings) to describe and drive continuous improvements
JOB SPECIFIC EXPERIENCES
- Anticipate bottlenecks and adequately factor in contingency for unplanned delays
- Determine if success metrics are in place and if not, you work to define them
- Recognize discordant views and take part in constructive dialog to resolve them
- Continuously assess development processes, test plans, and operations. You work with teams to improve concurrent project delivery.
- Streamline and/or eliminate excess process in any area of the architecture, production operations environment, or business area where the same efforts (or issues) are repeated year-over-year
All About You
- Considerate, polite, fun-loving, collaborative
- Must be high-energy, detail-oriented and pro-active, with the ability to function under pressure in an independent environment.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
